To start off and be fair the room was supposed to be a prize, though that got screwed up. The room was clean. Everything but the hot water wasn't that terrible. Only the staff, especially security, were a problem. Oh, and not having hot water.
Multiple times in one night they came pounding on the door asking us to keep it down, when it was the patio that was being loud. Being situated off the patio we were blamed for every complaint about the noise out there.
If you want budget-boutique, this is it. If you want quality, or a reasonable staff, go elsewhere. They charged my friends credit card twice for a room that was paid for by a third party, as the staff confirmed at check-in. Supposedly it was for our excessive noise, which was really coming from the Doug Fir's patio.