My family and I were really looking forward to our trip to Brasada Ranch but, unfortunately, we were disappointed in several aspects of our stay. Here are the issues we had as follows:
1. We arrived at 3:45 (check in was stated to be 4 PM on the information we received) and we were told our room was not ready. We have small children 5, 3, and 2 months. We were directed to the activities center to wait. Our room was not ready until 5 PM. We were presented with a $50 gift card for the inconvenience, which was appreciated but the delayed check-in should not have occurred.
2. They rent cabins with full kitchens. I expect to bring most items, but was surprised to fine no plastic wrap, aluminum foil, or even Tupperware to preserve leftovers during our stay. This was minor, but should be included with a full kitchen.
3. We had appointments at the spa for massages. Again, we have small children on a schedule. The spa was running late the day we had our services. Apologies were provided, but this was the second time we had to wait during our stay.
4. The biggest disappointment of all was the Cowboy Cookout. When I spoke with the activities planner the Cowboy Cookout was described as an evening where kids will experience a stick horse rodeo, a visit to the equestrian center, and cooking hot dogs and smores on the campfire. I was told because our children were less than 6 years old we would need to attend with them, but that they could still participate. We planned on attending the event with them and thought we would all have a good time given the description. When we arrived we were told we didn't need to stay and that it was really just going to be playing some games in the hideout and cooking the smores. There was no discount in the price (even though it was not as described), it was still $50 per child (even though the books in our cabin said it was $35 per child). We opted to just go to the Ranch House and do the smores ourselves since there was not much more than expensive babysitting occurring at the Cowboy Cookout. Our children were very disappointed.
I want to add that the staff everywhere we went on the property were very nice and I do not blame any staff for our issues, it was just poor communication.
This resort is extremely expensive. We spent $1900 for our 3 nights there. I would have expected to not have any problems for such a premium price and I expected to have organized and high quality children's activities for the prices charged.
Needless to say, we will not be returning in the future.
- Official Description (provided by the hotel):
- Brasada Ranch is an expansive 1,800 acre resort named "Oregon's Best Destination Resort" by The Oregonian and is ranked #1 on Conde Nast Traveler's Best Resorts in the Pacific Northwest. Cascading up the Powell Buttes, Brasada Ranch offers legendary views of Bend Oregon and nine Cascade Peaks, and boasts over 300 days of sunshine annually. Amenities include: 18-hole semi-private golf course (play is reserved for Club Members and Resort Guests); 17,000sf Athletic Club with complimentary fitness classes, tennis and athletic courts, water slide and multiple pools; Range Restaurant and Bar (open seasonally); Ranch House serving three meals a day year-round; miles of hiking/biking trails; equestrian trail riding and boarding facility; and Brasada Adventures - ready to prepare blue ribbon fly fishing excursions, white water rafting, mountain biking, helicopter, cave and brewery tours, and much more. Accommodations include luxurious Ranch House Suites, and one-, two-, three- and four-bedroom Sage Canyon Cabins. ... more less
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- Also Known As:
- Brasada Ranch Hotel Powell Butte