My wife and I stayed there on September 7th. We left Yellowstone National Park, WY around 8:30am and didn't arrive at The Lodge at Eagle Crest 700+ miles later until 9:30pm. We found the checkin easily and were delighted to excellent front desk service. We didn't have anything to eat for supper, so the front desk gentleman was very kind to give us instructions to the restaurant at the resort and to call ahead to ensure they were open for our stay. We arrived at our room shortly before 10:00. As soon as we opened the door, we were greated by 2 bar stools along the kitchen counter which surprised us as we had reserved a handicap accessible room which typically has few obstacles. After I moved the bar stools so that my wife in her wheelchair could get into the room easier, we quickly learned that our room was not handicap accessible. However, the room was gorgeous - large kitchen, huge living area, amazing bathroom with a glass shower door and bowl sinks and a huge king bed...we felt like royalty! Still, if we were being treated to an amazing room, I wanted to ensure that the front desk was correct. I went back to the front desk, which by now is after 10:00pm, and spoke with another front desk representative. My conversation with her was a bit frustrating. She enthusiasticly explained that the room was correct and was an upgrade since we are Priority Club members. I explained to her that we needed a handicap accessible room though. She said that we weren't being charged extra for the room but offered to change rooms for us. She seemed a bit surprised by my lack of enthusiasm over a large room. After a long day on the road, I was just ready to sleep so we kept our room. In the end, the room worked fine, but it would have been even better if we received the type of room that we had reserved. If a smoker want to smoke, they should get a smoking room. If a family need multiple beds, they should get multiple beds. If a person who has limited abilities needs a handicap accessible room, they should get a handicap accessible room. An amazing room can't replace what a person needs and wants. Anyways, and in addition, my wife and I didn't have enough energy to stay up late to wait for the resort restaurant, so I asked the front desk representative if they had a Cupboard (Candlewood Suites - also a Holiday Inn chain) area to grab something to eat. She said no but gave directions to their vending machine. Based on my understanding, they only had 1 vending machine which seemed surprising for such a large resort. I found the vending machine, but it was very small and didn't contain anything too appetizing. After bringing our things into our room, it is now around 10:30. My wife and I grazed on some chips and licorice for supper that we brought along on our trip and then passed out in our king-sized bed. All and all, we greatly enjoyed our stay but were also too tired to care about the frustrations along the way.
- Official Description (provided by the hotel):
- Eagle Crest is a full-service destination resort located just outside Redmond on 1,700 acres in the high desert of Central Oregon. Nestled against the majestic Cascade Mountains near Bend, Oregon, Eagle Crest boasts over 300 days of sunshine each year, three golf courses, multiple activity and athletic centers, on-property restaurants and bars, and more. Our accommodations include studios and suites, as well as vacation rental properties. ... more less
- Reservation Options:
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- Also Known As:
- Eagle Crest Hotel Redmond
- Eagle Crest Redmond