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Terrible
1 review
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Overview
Holiday Rental House -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Rockaway Beach, Oregon

Reviews from our community

Terrible - based on 1 review
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Reviews from our community

Rebecca C
Portland, Oregon
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“There were NO PLATES!”
Reviewed 12 June 2014 for a stay in May 2014
4
people found this review helpful

There were NO PLATES! We called and asked for them, we were told they would be dropped off but they never came. We also had to call to get the wi-fi password because there was no info binder at the property. No smoke detector on the first floor, the deck's railing is broken, an accident waiting to happen, no can opener, and no wine opener. Even though we called THREE times for different problems, not one person apologized for the problems. When we called and talked to the "person who handles these things" after our stay at the "main office" they offered us a whopping 5% off our next stay, not a gesture that I feel comes close to compensating for the annoyance, poor property condition, or poor customer service.

How easy was it to book the property? How helpful were the directions to the property?
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Liked best: Location
Liked least: Poor Service and NO plates!
Travelling group: Spouse/Partner
Your age range 35-49
Would you recommend this hotel to a friend?   No.
Recommended for:
People with pets
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
20 Jun 2014
We are very sorry that you were disappointed by your stay and that the follow up service was poor. These types of lapses in service are taken very seriously. Please be assured that we will follow up with those responsible.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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2 guests
Adults2
Children0
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