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“Never again!”

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Quality Inn Central
Ranked #12 of 16 Hotels in Roseburg
Reviewed 21 January 2014 via mobile

By far one of the worst hotel stays ever. The room was beyond freezing... With the heater turned up full blast. It took 6 hours to get it to a comfortable level where we didn't needs sweatshirts and gloves on. The beds are hard and uncomfortable. The rooms are dirty. The staff said..."I'm sorry your stay was uncomfortable. ..but it looks like your prepaid and ready to leave." Not the response we were expecting. For the price we expected alot more.

Stayed: January 2014, travelled with family
2  Thank Jessica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amrik R, General Manager at Quality Inn Central, responded to this reviewResponded 2 April 2014

April 2014
Your recent stay at Quality Inn Central in Roseburg
Dear Guest
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,
GM

QUALITY INN ROSEBURG
541-673-5561

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (135)
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61 - 67 of 135 reviews

Reviewed 17 January 2014

I stayed one night here on my way south to California. It was close to the freeway and all services/restaurants. The rooms were clean, spacious and quiet. As a woman travelling alone, I felt safe and secure. Would definitely stop here again.

  • Stayed: January 2014, travelled solo
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1  Thank Magikisland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amrik R, Manager at Quality Inn Central, responded to this reviewResponded 20 January 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Dear Guest,
Thank you very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2013

Stayed here only for one night on a trip from California to Seattle. Great service from front desk for check in and departure. We had a ground floor room just around the corner from the office - room was relatively small and has been repainted/repaired several times. It had all of the usual features - refer, microwave, coffee maker, etc. Shower worked fine with plenty of hot water. The bed was very comfortable. Their breakfast buffet was much more elaborate than I expected for the room price. A great variety of food from yogurt to eggs, bacon, sausage and waffles. If you are a breakfast person this alone would be worth the stay. The place is located just off I-5 (about 1/2 block) but I was not bothered by any road noise and access was very quick and easy. If you are a member of their rewards program, you can get a discount on the room rate (anything helps), we paid around $80 for a king size bedroom with all taxes. I rated it a 4 star because of the super breakfast and great service, without those factors, I would recommend a 3 star rating as typical for most budget motels.

  • Stayed: December 2013, travelled with family
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2  Thank Later956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amrik R, Manager at Quality Inn Central, responded to this reviewResponded 20 January 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Dear Guest,
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2013

i stay at a lot of motels because of my work and at all of them i have to plug in my phone charger- this place had trash & old Rolos-chocolate candies) behind both of the nightstands next to the bed - most places i stay dont have trash behind these,, it looked like its never been vacuumed or for that matter , moved away from the wall - for the price paid - i expect it at the very least to be clean and another gripe i have is the wifi ,,, in the building where i was at it was terrible if i could get on its so slow its not worth the trouble , other then that , the room was small , its got fridge and micro- but no freezer in the fridge , if you got frozen food with you ,, like i do - that matters and i always ask cause i gotta have a freezer,i might stay at this place again But only next time i will ask about a room with a freezer in the fridge - if they dont got one im going to another motel that does ,,,,,,,,,,,,,,,

  • Stayed: December 2013, travelled on business
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1  Thank vardis3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amrik R, Manager at Quality Inn Central, responded to this reviewResponded 20 January 2014

Your recent stay at Quality Inn Central in Roseburg
Dear Guest
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,
GM

QUALITY INN ROSEBURG
541-673-5561

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2013

Such a wonderful little hotel! The rooms are clean, internet service is great, the price is right, and the staff is AMAZING! I got stranded here during a snow storm and the front desk staff and owner went above and beyond to help me! Even discounting my room the second night when another hotel would not refund my money when I could not get to Portland. Little family spots like this deserve great business! Was very happy to give them mine!!!

Room Tip: Great staff, clean rooms, and great price!!!
  • Stayed: December 2013, travelled solo
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1  Thank CaitP55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amrik R, Manager at Quality Inn Central, responded to this reviewResponded 20 January 2014

Dear Guest,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2013

Another overnight stay ay a Quality Inn. This one is easily accessible from I5. It is a courtyard set up. The room was a little small or felt that way due to the amount of furniture in the room. Wifi worked fine, bed and linens clean and comfortable. As usual the shower head was good and there was lots of hot water. Breakfast was well done in a large clean room. The link sausage was very good. Check-in and out was quick and efficient. We'd have no problem going there again.

  • Stayed: October 2013, travelled as a couple
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1  Thank TripMember06162014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amrik R, Manager at Quality Inn Central, responded to this reviewResponded 20 January 2014

Dear Guest,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2013

This place was clean and quietand comfortable. I would not have wanted to stay on the interstate side. Room was average, owners are remodeling a little at a time. The furniture needs some rearranging and please find somewhere else to put the coffee and microwave besides the sink area. Leaves nowhere for your stuff. The guy at check in made fun of my accent, but was helpful when I couldn't get the wi-fi to work, gave us exta hand towels. Did not understand how rooms were assigned. Motel was not full by any means, but they put someone over us when other rooms could have been used.

  • Stayed: August 2013, travelled as a couple
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3  Thank mgmautiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amrik R, General Manager at Quality Inn Central, responded to this reviewResponded 9 October 2013

Oct, 2013

Dear Guest,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn Central

Address: 427 NW Garden Valley Blvd, Roseburg, OR 97470-2048
Phone Number:
Region: United States > Oregon > Roseburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 16 Hotels in Roseburg
Price Range: £58 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Central 2.5*
Number of rooms: 70
Reservation Options:
TripAdvisor is proud to partner with Choice Hotels, Booking.com, Expedia, TripOnline SA, Hotels.com, Evoline ltd, Cancelon and 5viajes2012 S.L. so you can book your Quality Inn Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn Roseburg
Roseburg Quality Inn

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