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“Many good things, a few not so good things”

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Best Western Garden Villa Inn
Ranked #2 of 16 Hotels in Roseburg
GreenLeadersBronze level
Reviewed 19 December 2013

Stayed in Room 320 which is tucked under the stairs by the vending machines so there was that noise. At least we didn't have headlights in the room at night. I don't understand why, when the whole place is supposed to be non-smoking, there are plastic chairs with little tables and ash trays out front of the rooms. If we would have known this, I doubt we would have stayed there. Nobody smoked outside around our room, thank goodness. I don't need a migraine on a trip. Can't say enough about how great the staff is! Friendly and helpful! What a nice change. They were also great about our questions about the food being gluten free and even offered gluten free cookies. Thank you! It's so hard to travel and have to eat gluten free. (Not a fad diet but celiac disease). Yes, this is an older motel but there have been updates. The updates don't really fit the room, though. Granite bathroom counter top? Too much. Opposite the sink is the luggage holder, a clothing rod, and an extra pillow and blanket. An iron and ironing board is attached to the wall and the hair dryer is near it. It's very, very cramped. The bathroom is tiny. Mold is starting to form on the shower wall above the tiles. It's too bad money wasn't spent on remodeling the rooms to make them more accessible instead of trying to "fancy" the place up. Tile, slate (whatever) has been installed in the door way and the bathroom. The floor was so cold, it actually hurt to walk on it. And there's just way too much furniture and it's too big for the room! There was the bed, a large dresser, a writing table, fridge, microwave, table, large chair, and an ottoman. I definitely would have liked less furniture to make more room. The main complaint we had was the heater. It's back by the sink and bathroom on the wall. The thing never shuts off. After an hour of laying there waiting for it to quit, I gave up and turned it off. We then froze for awhile. Like I said, money should have been spent for customer's comfort not to try to make it a high-end motel which it isn't. Again, can't say enough about the great staff!

  • Stayed: December 2013, travelled on business
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Thank R F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenVillaInn, Front Office Manager at Best Western Garden Villa Inn, responded to this reviewResponded 6 January 2014

Dear R F,

Thank you so much for your valuable time to share feedback on your recent stay at the Best Western Garden Villa Inn. We give the utmost attention to our guest comments as they help us improve and continually provide the best guest service possible.

Thank you for much for your honest feed back on our hotel we take all feedback seriously and want to grow from it. We are working on a designated smoking area away from guest rooms for our guests that do smoke. Thank you for mentioning the gluten free items we try to accodomate all our guests needs. I will pass along the kudos to the staff on their customer service and making you feel welcome.

Thank you again.

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680 - 686 of 912 reviews

Reviewed 7 December 2013

On our frequent trips to California from Oregon, we choose Best Western for our overnight stays. The hotels are reliably clean, comfortable and the staff is always helpful and professional. We can depend on an excellent level of quality for the price each time we stay. Our recent stay was no exception. This Inn has not disappointed. This BW is located close to shopping and restaurants, as well as filling stations. The breakfast is a bit more extensive than most, with hot scrambled eggs and other choices not usually encountered in free breakfasts and the cafe is roomier than most. We would stay here again on our next trip.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Best Western
Thank PDX_Nomad2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenVillaInn, Front Office Manager at Best Western Garden Villa Inn, responded to this reviewResponded 6 January 2014

Dear PDX_Nomad2012,

Thank you so much for your valuable time to share feedback on your recent stay at the Best Western Garden Villa Inn. We give the utmost attention to our guest comments as they help us improve and continually provide the best guest service possible.

Thank you for noticing our breakfast we take great pride in offering a outstanding breakfast that way we can save the guest money on not having to go out to breakfast.

We hope to see you again soon.

Thank you!

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Reviewed 5 December 2013

Located right off the freeway, this newly remodeled hotel was just the right spot to stop for the night. A great walking path is located just across the street, and we enjoyed stretching our legs after a long day. Several nice restaurants with in easy walking, or driving distance. The staff was excellent, and the room spotless, and comfortable.

  • Stayed: December 2013, travelled as a couple
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Thank wdlander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenVillaInn, Front Office Manager at Best Western Garden Villa Inn, responded to this reviewResponded 6 January 2014

Dear Wdlander,

Thank you so much for your valuable time to share feedback on your recent stay at the Best Western Garden Villa Inn. We give the utmost attention to our guest comments as they help us improve and continually provide the best guest service possible.

Its so pleasing to hear how wonderful your trip was and so glad you were able to enjoy the walking trails we have near the hotel. They are great for stretching your legs or taking your pet on a walk. I will pass along kudos to all staff.

Thank you again.

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Reviewed 5 December 2013

A wonderful stay in a well run professional hotel. Helpful staff and excellent arrival. Hot soup was available upon arrival. A great touch for a Highway Hotel. Arriving after a 10 hour road trip from Frisco. I would definitely tell anyone travelling this route to stay there. Super clean, I cannot say enough good things about this property and the management and staff. I have lived and stayed around the world ,every thing from Saudi Hotels to Zimbabwe and by far this hotel was perfect. Thanks again to Bobby and Emily

  • Stayed: December 2013, travelled with friends
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Review collected in partnership with Best Western
Thank Albert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenVillaInn, Front Office Manager at Best Western Garden Villa Inn, responded to this reviewResponded 6 January 2014

Dear Albert M,

Thank you so much for your valuable time to share feedback on your recent stay at the Best Western Garden Villa Inn. We give the utmost attention to our guest comments as they help us improve and continually provide the best guest service possible.

Thank you for the kind words about our hotel. I am so pleased that you were able to try the soup we are now offering in the evenings. We are please to hear that you were able to experince such a great stay and look forward to having you again in the furtue.

Thank you again..

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Reviewed 1 December 2013

Great full breakfast. Cookies and milk at night. Front desk help are prompt and friendly.
Easily accessible from the freeway and has shopping within walking distance.
Rooms are comfortable with a chair and desk. Microwave and refrigerator in room. No elevator but accomadates request for lower level
Non smoking all rooms. But they do allow smoking right outside the room. When the neighbor smokes it comes right in the next room if the windows are open. It would be nicer if they had a smoking area away from the rooms.

  • Stayed: November 2013
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2  Thank Kris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenVillaInn, Front Office Manager at Best Western Garden Villa Inn, responded to this reviewResponded 6 January 2014

Dear ProfessorV312B,

Thank you so much for your valuable time to share feedback on your recent stay at the Best Western Garden Villa Inn. We give the utmost attention to our guest comments as they help us improve and continually provide the best guest service possible.

Thank you for the wonderful things that you had to say about your stay. I would like you to know that we are working on a designated smoking area for guests. That way there will be no more smoking in front of the rooms. Thank you again for your valuable feedback and we hope to see you again soon.

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Reviewed 14 November 2013

We have spent several nights in Roseburg OR in the last ten years. We like the Best Western Garden Villa Inn because there are outdoor corridors. We always request a ground floor, non-smoking room with a King bed. They always have it! We don't like having to schlep all of our gear onto a trolley and move it through the lobby into an elevator. Too much work.just unload into your room, then reload in the AM.

This might only be rated two gems by AAA. But the rooms are clean, updated, nice bathrooms and vanity areas, and the beds are comfy. If there is one negative, it would be the six less than puffy pillows. Time to upgrade those and scale it down to four on a King. Just sayin'.

  • Stayed: November 2013, travelled with family
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Thank mjarens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenVillaInn, Front Office Manager at Best Western Garden Villa Inn, responded to this reviewResponded 24 December 2013

Dear Valued Guest,

Thank you so much for your valuable time to share feedback on your recent stay at the Best Western Garden Villa Inn. We give the utmost attention to our guest comments as they help us improve and continually provide the best guest service possible.

Thank you for your loyality to our hotel over the years. Its great to hear that we are able to honor all your requests each time you visit us.

We are looking forward to your many more trips.

Thank you again.

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Reviewed 11 November 2013

Beds were too hard. Room was not soundproof. Car doors slamming kept me awake. Rooms have been remodeled recently. Small rooms. Nice service staff. Breakfast adequate with scambled eggs and sausage. Check out was a breeze. Cost about $100 per night a bit steep.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Best Western
Thank ndavis52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenVillaInn, Front Office Manager at Best Western Garden Villa Inn, responded to this reviewResponded 24 December 2013

Dear Valued Guest,

Thank you so much for your valuable time to share feedback on your recent stay at the Best Western Garden Villa Inn. We give the utmost attention to our guest comments as they help us improve and continually provide the best guest service possible.

I would like to apologize for falling short in a few areas. We will be upgrading our beds in the near furture. We hope to see you again soon.

Thank you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Garden Villa Inn

Address: 760 NW Garden Valley Blvd., Roseburg, OR 97471-1919
Phone Number:
Region: United States > Oregon > Roseburg
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Roseburg
#5 Business Hotel in Roseburg
Price Range: £67 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Garden Villa Inn 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
The Best Western Garden Villa Inn is located off of exit#125 on the west side of I-5. We offer a FREE Full Hot Breakfast buffet, cookie bar, wifi, business center, pool, spa, and the cleanest rooms in Roseburg GUARANTEED !!! We also accept pets and offer AAA/AARP, Government/Corporate Rates. ... more   less 
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Also Known As:
Best Western Garden Villa Hotel Roseburg
Best Western Roseburg
Roseburg Best Western
Best Western Garden Hotel

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