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“Very old Best Western but it was OK”

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Best Western Garden Villa Inn
Ranked #2 of 16 Hotels in Roseburg
GreenLeadersBronze level
Reviewed 15 June 2014

I thought the price was too high for what they were - should have been under $100. Breakfast was good - real dishes and silverware instead of disposable. Is this a new Best Western thing?

Room was clean but really small. Just a very old property that probably should be torn down and rebuilt - there's no hope for ones this old.

  • Stayed: June 2014, travelled as a couple
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Thank Joyce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenVillaInn, Front Office Manager at Best Western Garden Villa Inn, responded to this reviewResponded 3 July 2014

Dear Joyce

Thank you for taking the time to write a review for our hotel. We are happy to provide real silverware and dishes for our breakfast service. Gives it more of an at home feeling while you are traveling yourself away from home. From the free wifi, the pool and all the little extras we have we take a lot of pride in customer care. We hope that you will be returning to stay with us again in the future. Thank you again.

Bobbi Allen
bwroseburg@gmail.com

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Reviews (899)
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593 - 599 of 899 reviews

Reviewed 15 June 2014

This Best Western has always been very comfortable, clean and quiet. I don't make coffee in my room so appreciate the availability of good coffee in the lobby. I especially like having a refrigerator and microwave available in my room since I always travel with a small amount of food. The young people at the desk have always been pleasant and helpful. My only complaint is the bathroom area size . This area is much too small for me.

  • Stayed: May 2014, travelled solo
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Review collected in partnership with Best Western
Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenVillaInn, Front Office Manager at Best Western Garden Villa Inn, responded to this reviewResponded 3 July 2014

Dear Barbara W

We are so pleased that you took the time to do a quick review for us. We are glad to know we kept your expectation solid in what you wanted in the room and that our front desk was able to help you. Coffee 24/7 in the lobby in a variety of flavors and even in decaf is something we gladly offer for any and all travelers especially the late night checks. A coffee maker, fridge and microwave are a standard of all rooms to allow you more options for your meals. Thank you again for reviewing us, hope that you stay with us again soon.

Bobbi Allen
bwroseburg@gmail.com

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Reviewed 10 June 2014

Spent one night at the Garden Villa Inn while passing through Roseburg. It's an older motel but the room was spacious and clean. Check-in was quick and the staff friendly. We visited the pool (was very cold) and hot tub both were clean and enjoyable. Breakfast had plenty of choices including waffles, biscuits & gravy, fruit, cereals, yogurts. It's right off the I5 so it's convenient and noise was not an issue. The price was moderate but seemed comparable to other national chains in the area. We will stay here again

  • Stayed: June 2014, travelled with family
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Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenVillaInn, Front Office Manager at Best Western Garden Villa Inn, responded to this reviewResponded 3 July 2014

Dear Andy B

We appreciate you taking the time to write a review for our hotel. Having nice and clean rooms are key to an overall content stay after having a simple and easy check in with our amazing front end staff. Always going above and beyond with the little extras like cookies, the full breakfast and proper pool and hot tub maintenance are simply standard here. Thank you again for your review and we look forward to your next stay with us.


Bobbi Allen
bwroseburg@gmail.com

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Reviewed 8 June 2014

Spent one night at the Garden Villa Inn while passing through Roseburg. It's an older motel but our room appeared to have been recently updated. The room was spacious and clean and that's what matters most to us. Check-in was quick and the staff friendly. We visited the pool and hot tub after dinner and it was clean and enjoyable. Breakfast had lots of options including waffles, biscuits & gravy, fruit, cereals, yogurts, etc. There were plenty of choices. It's right off the I5 so it's convenient and noise was not an issue. The price was moderate but seemed comparable to other national chains in the area. We will stay here again.

  • Stayed: June 2014, travelled with family
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Thank Bill_from_Washington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenVillaInn, Front Office Manager at Best Western Garden Villa Inn, responded to this reviewResponded 3 July 2014

Dear Bill_from_washington

Thank you for taking the time to write a review for our hotel. We appreciate your quick summary of all the things we are 100% proud of every single day to offer and to go above and beyond with. A friendly staff, good room and a nice breakfast are the norm that you can expect here in addition to a quiet, safe and pleasant location for all your travel needs. Thank you again.

Bobbi Allen
bwroseburg@gmail.com

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Reviewed 7 June 2014

Easy freeway access with local amenities close at hand. Clean and friendly service at the upper end of affordable. Breakfast with many items to choose from will satisfy you to lunch. Ten dollar tax at check out was unexpected. .

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
Thank Joan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenVillaInn, Front Office Manager at Best Western Garden Villa Inn, responded to this reviewResponded 3 July 2014

Dear Joan H

Thank you for taking a moment to write a review. We are pleased that you were able to have a quick and easy stay. The clean rooms and the breakfast in the morning to start your day off right are just some of the perks of staying here. Local amenities give our location a step up above a lot of other places and we promote them to the full extent. We hope you will be staying with us again.

Thank you


Bobbi Allen
bwroseburg@gmail.com

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Reviewed 5 June 2014

Check in was very quick. The staff was very friendly even offering us some soup when we checked in. Milk and Cookies at 8pm was also served up. Hotel or I guess it's a motel was older but the rooms were clean and didn't smell. Beds were fairly new and the bathrooms recently updated but the shower was a bit finicky. Motel style is nice because you can park right at your door (if your lucky) but you will get woken up at 6am when all the temp workers head off to work. The breakfast was simply the best we have ever seen at a Best Western. Eggs, bacon, sausage links and patty, hash browns all kinds of toast, waffles, cerial , fruit etc. Very well done for a free breakfast.

Room Tip: Upstairs you won't get woken by the trucks heading to work
  • Stayed: June 2014, travelled as a couple
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Thank Richard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenVillaInn, Front Office Manager at Best Western Garden Villa Inn, responded to this reviewResponded 3 July 2014

Dear Richard J

Thank you for your review we love hearing about our breakfast. As one of the only hotels in the area with an absolute free full hot breakfast will all the amenities you listed as well as many more plus gluten free choices are are incredibly proud to offer this everyday. We find being able to park in front of the rooms to be an added bonus as well as providing even more of a sense of security for our guests and their belongs. We hope to see you again and that everything is even better the next time around for you.

Thank you
Bobbi Allen
bwroseburg@gmail.com

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Reviewed 3 June 2014

The hotel is older and rooms a bit dated. The beds were comfortable. Breakfast was good. The cookies in the evening were very good. The staff went above and beyond my expectations in making our stay comfortable and enjoyable. I would stay here again.

  • Stayed: May 2014, travelled with family
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Thank 2dreamdancers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGardenVillaInn, Front Office Manager at Best Western Garden Villa Inn, responded to this reviewResponded 3 July 2014

2dreamdancers

Thank you so much for your review. Our staff prides themselves on being the best of the best and knowing we were able to exceed your expectations is fantastic. Breakfast, cookies and a charming atmosphere are just a few of the reasons we hope you come back to us and we will enjoy having you again.

Thank you

Bobbi Allen
bwroseburg@gmail.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Garden Villa Inn

Address: 760 NW Garden Valley Blvd., Roseburg, OR 97471-1919
Phone Number:
Region: United States > Oregon > Roseburg
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Roseburg
#5 Business Hotel in Roseburg
Price Range: £67 - £130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Garden Villa Inn 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
The Best Western Garden Villa Inn is located off of exit#125 on the west side of I-5. We offer a FREE Full Hot Breakfast buffet, cookie bar, wifi, business center, pool, spa, and the cleanest rooms in Roseburg GUARANTEED !!! We also accept pets and offer AAA/AARP, Government/Corporate Rates. ... more   less 
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Also Known As:
Best Western Garden Villa Hotel Roseburg
Best Western Roseburg
Roseburg Best Western
Best Western Garden Hotel

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