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“Disappointing”

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Shilo Inn Suites - Salem
Ranked #12 of 24 Hotels in Salem
Reviewed 26 January 2014

The room was a good size and their internet was high speed. The room was rather old and outdated though and even though it appeared to be clean I still felt like it wasn't. I don't like that they have glasses rather than sealed plastic cups. Just because there's a piece of saran wrap over it doesn't tell me it has been cleaned properly. There was one person working the front desk (on a Saturday evening) and the poor woman was completely over-worked which meant there were long delays checking in and getting assistance with anything. The one elevator stopped working at one point and she was having to unlock the front door, help check people in, answer phones , go to fix the heat in someone's room AND fix the elevator. Really would have thought Shilo could afford to have more than one person working. Not horrible but I would choose to stay somewhere else the next time I'm in Salem.

  • Stayed: January 2014, travelled on business
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1  Thank alisonpdx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this reviewResponded 15 April 2014

Dear Alisonpdx,

Thank you for commenting on your recent stay. I sincerely apologize that your experience failed to meet your expectations. We strive to please all of our guests and are not satisfied when a valued guest feels disappointed. I sincerely hope that you will give us a future opportunity to earn your confidence.

Sincerely,
P.Urben - General Manager

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123 - 129 of 224 reviews

Reviewed 7 January 2014

We stayed overnight on-route to San Francisco and don't let the outside appearance fool you. The king size room was very large and whilst it is an older hotel, the room was clean and no evidence of stains/damaged furniture or fittings. The included breakfast was a reasonable selection of cereals, toast, yogurt, muffins and make-your-own waffles. Adjacent to the I-5, we didn't hear any road noise from our room on the top floor. Being an older hotel, the single elevator is a bit slow and would be a pain if the hotel was busier. Also the gym is very outdated and the indoor pool looked like it needed a good clean, but this was winter 14 we were traveling through.

Would definitely stay again if we had to stop on the way through.

Room Tip: Try to get the king suite on the top floor if you're after a spacious room.
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  • Stayed: January 2014, travelled as a couple
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1  Thank Jaro B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this reviewResponded 15 April 2014

Dear Jaro B,

Thank you for your review and for being a valued Shilo guest. We look forward to your next stay with us.

Sincerely,
P. Urben - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2014

We have used this location as our base when visiting Salem, OR over the years. Have never been disappointed. We stayed here during the Christmas Holiday 2013. Rooms are very spacious. They offer a "Veterans" room rate, which is much lower than any of the other motel/hotels in the area. The location is great, since it's right off of I-5 at the Market St exit. They do offer a free contential breakfast. Pretty much the run of the mill with cold/hot cereal, biscuits & gravy, waffles, toast, pastries, fruit, juice, coffee, milk & yogurt. Should you want more of a full breakfast, there is the Almost Home Restaurant, right in front of the Shilo. Denny's is located on the east side of I-5, on Market St.. Should you be attending a function, at the Oregon State Fairgorunds, this makes an excellent "base" location for getting around.

Room Tip: Top floor is where most of the Jr. Suites are located. Ask for a room at the end of the hallway. W...
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  • Stayed: December 2013, travelled with family
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3  Thank suzyq3648
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this reviewResponded 15 April 2014

Dear Suzyg3648,

Thank you for commenting on your recent stay and for being a valued Shilo guest. We look forward to serving you again when you next visit the Oregon State Fairgrounds.

Sincerely,
P. Urben - General Manager

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Reviewed 19 November 2013

I booked this hotel mainly because it was the only one that advertised a airport shuttle on the web. When we got there, we were told there would be an extra fee for the shuttle. Also, the room was filthy, dark and old. The phone did not work and the smoke detector was missing, i.e., only the wires were hanging out of the ceiling. There were stains and holes in the furniture and the decade old refrigerator ran all night and was extremely loud. We could not get another room. Never Again!

Room Tip: Select a different hotel.
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  • Stayed: September 2013, travelled with family
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2  Thank Ron D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this reviewResponded 15 April 2014

Dear Ron D,

Thank you for your review. I sincerely apologize that we failed to meet your expectations and for any inconvenience you experienced. Your concerns are important and will be addressed ASAP.

Sincerely,
P. Urben - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2013

We stayed at the Salem Shilo Inn in November 2013 for a wedding. The staff was pleasant and helpful. Our rooms were very large which was wonderful for my family because we had 5 of us staying in one room (3 large teenagers). We did not feel crowded even with a roll away in the room. We had a refrigerator, microwave, coffee and a sitting area plus 2 queen size bed and plenty of walking around room. Other family members were just as impressed with their accomadations at this shilo. The morning breakfast was very nice and well stocked plus they always had fruit available for us. The hotel was clean and in a nice location to walk to dinning and stores. Thank you for a wonderful experience. I strongly recommend staying at this location.

  • Stayed: November 2013, travelled with family
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Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this reviewResponded 15 April 2014

Dear Paul W,

Thank you for commenting on your recent stay and recommending us to others. We look forward to your next stay and another opportunity to be of service to you and your family.

Sincerely,
P. Urben - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2013

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Easytobook.com
Thank Misty B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ShiloHotels, Manager at Shilo Inn Suites - Salem, responded to this reviewResponded 15 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 15 September 2013

Attended a weekend function in Capitol Room and found staff very accommodating and helpful. We stay here every year for ourWAG function and its a great place to be centrally located and nice facilities

  • Stayed: September 2013
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Thank Buckeye2Beaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, Manager at Shilo Inn Suites - Salem, responded to this reviewResponded 20 September 2013

Dear Buckeye2Beaver,

Thank you for the kind words regarding our hotel and staff. We work hard to take care of our guests, and when it shows we all are happy.

Sincerely,

Pam Urben
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shilo Inn Suites - Salem

Address: 3304 Market St NE, Salem, OR 97301-1818
Phone Number:
Region: United States > Oregon > Salem
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 24 Hotels in Salem
Price Range: £69 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Shilo Inn Suites - Salem 2.5*
Number of rooms: 89
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Also Known As:
Shilo Inn Salem Hotel Salem
Salem Shilo Inn

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