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“Terrible Example of Holiday Inn Express”

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La Quinta Inn & Suites
Ranked #4 of 23 Hotels in Salem
Eugene, OR
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Terrible Example of Holiday Inn Express”
Reviewed 11 September 2007

This hotel is a mess! First, there aren't enough parking spaces for the guests. I ended up parking in the driveway for two nights. Second, I had reserved a King Jacuzzi room. Upon check-in, we were handed the keys to a King room...no jacuzzi. I went to the front desk to report the problem and was advised that they were oversold and no jacuzzi room was available. The front desk staff at this property are very courteous and friendly; they also will do anything they can to solve problems. William (Front Desk) offered to discount the room, but I refused because I had planned on the jacuzzi for a romantic evening with my partner. We were celebrating our 2nd anniversary. I insisted that he find what I wanted at another property for the same price. He obliged, and booked us into another hotel. As we were leaving he stopped us in the parking lot to advise us that there was a last minute cancellation, and a King jacuzzi room was available. In order to waste no more time, we took it. We went out to dinner after getting settled in the room and came back to find no parking places available in the parking lot. The lady at the front desk told me to park in the driveway by the side. This happened both nights of our stay. The breakfast that I have always looked forward to at HIexp has been diluted to a less than glorified continental breakfast. I was disappointed, and went to Denny's across the street. Upon checkout, the young lady at the front desk, whose name I have unfortunately forgotten, credited my bill with $20.00, and explained that was her limit but she felt I should have it, and more if she could. The only good thing I have to say about this property is they have excellent staff at the front desk. For their sake, I hope they can keep them.

  • Liked — Location
  • Disliked — Parking dilemma, mistake in accommodations.
  • Stayed September 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank RickinOregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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586 reviews from our community

Traveller rating
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    86
    39
    31
See reviews for
234
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
KY
1 review
Reviewed 5 July 2007

Hidden charges
spying on guest
untruthful about english speaking employees

Stayed June 2007
Helpful?
Thank meofcourseKy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Level Contributor
99 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 25 June 2007

we loved this hotel. had never stayed in a HIExpress before. people very pleasant. room clean, great bed linens and towels, quiet. all the sundries there. little exercise room but adequate and good hours. great breakfast set-up. something for everyone. newspapers out. travel info up to date and available.

Stayed June 2007
Helpful?
Thank RHOBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Cruz, CA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 June 2007

The hotel was very clean, with nice new furnishings. The beds were comfortable, the mini suite was large enough for 3 adults and one child. The staff was extreamly nice and helpful, and even though parking was difficult when returning to the hotel late at night. they had a security guard who helped us find a place to park. The only downside was the lack of a jacuzzi, but my daughter and I swam in the indoor pool and the manager even brought towles without us asking. I am a pretty picky person and for the price this was an excellent place to stay.

  • Liked — The staff
  • Disliked — Lack of jacuzzi
  • Stayed June 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank californiagirl642
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kennewick, Washington
Level Contributor
333 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 467 helpful votes
Reviewed 26 June 2006

They just finished remodeling. $80 a night for two queen beds. Stay on the fourth floor, they have cathedral type ceiling and it makes the room appear larger. The room was clean and the bed was comfortable. Free internet access. Email access on a computer in the lobby. No hot tub. Small swimming pool and small exercise room.. Right next door to Costco and close to the freeway but a little ways to downtown. You cannot turn left when exiting the parking lot. The ice machine was broken and the only other one on floor two was overworked and quite often empty. Good breakfast: cinnamon rolls, biscuits and gray, hard boiled eggs, waffles, bagels, fruit, cereal, juice and milk.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank juliebug52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
los angeles
Level Contributor
103 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 26 August 2003

I had a nice stay here in August, 2003. The room was clean and the breakfast was plentiful and included in the price, which was worth it.
The front desk screwed up my check out and ended up charging me for someone else's higher priced room, but after a few phone calls the next day, it was worked out. It is not super close to the downtown, but as long as you have a car, you are fine.

Helpful?
5 Thank hanlgt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites

Property: La Quinta Inn & Suites
Address: 890 Hawthorne Ave SE, I-5 at Exit 253, Salem, OR 97301-9683
Phone Number:
Region: United States > Oregon > Salem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Salem
#6 Business Hotel in Salem
#6 Family Hotel in Salem
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — La Quinta Inn & Suites 2.5*
Number of rooms: 113
Official Description (provided by the hotel):
100% Non Smoking Hotel Welcome to the La Quinta Inn & Suites Salem OR. Our friendly hotel is located just off I-5 and minutes from Oregon's capitol building. Whether your stay is for business or pleasure, we are sure to have everything you'll need to make your stay in the Salem area a memora...See moreble one. We are 2 miles for Bush House Park, Historic Downtown Salem, the Oregon State Fairgrounds, Willamette University and the Oregon State Capital. Salem AASF - McNary Field, the Salem Armory, the Salem Conference Center and Corban University are around 3 miles from the hotel. Our hotel is conveniently located by many business areas and we have comfortable guest rooms to let you finish up the last few work item. Our complementary Wi-Fi in your room or around the hotel will make it easy to stay in touch with the rest of your team. We have a great Business Center and also have Meeting Space so you can bring your team here to finish up the project. In town to visit the Capital or go downtown? After a day of site seeing or visiting you can relax and unwind in our great guest rooms. You can take a dip in our Indoor Pool or work of the stress in our Fitness Center. Family coming together? We can host them here in our meeting room. After a long day you can relax in your room or grab a bite to eat in one of the nearby restaurants. Get a great night sleep and wake up on the Bright Side in our comfortable guest rooms with all the comforts of home. Relax on our Pillow Top Mattresses while you watch your favorite programs on our 32" Flat Screen HD TV's with Premium Cable Channels. Refrigerators and Microwaves are in all our guest rooms with all the amenities you expect from a La Quinta. Ask for details on our Whirlpool Tub Suites. Start off your day with our complementary Bright Side Breakfast with items like Hot and Cold Cereals, Fresh Fruit, Yogurt, Pastries and Bagels. We also have hot items like Scrambled Eggs, Bacon or Sausage with Biscuits and Gravy. Our almost famous La Quinta Waffles go great with all you can drink Coffee, and assorted Juices. ... more   less 
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Also Known As:
La Quinta Inn Suites Salem Hotel Salem
Holiday Inn Salem
Salem Holiday Inn
Holiday Inn Express Salem

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