This is our second stay at the Inn. We reserved a three night, two bedroom room suite this past weekend and were steamed out of our room on the first night in room #124. While we offered concern to the manager the first night, and requested the ac be repaired or we be moved, we were brought two four inch fans in lieu of our request. I have asthma and woke repeatedly throughout the 1st night coughing with the high temp and humidity. On the second day, as the suite reached 83 degrees and in response to an additional complaint/concern, a male staff presented himself to "fix it" and offered the intervention of placing a towel under the iced over ac unit. We were then offered a tutorial on "needing to wait for it to melt". Practicing patience, we took our family out for the entire day to return to our 81 degree room. On this, our 3rd complaint, late into the second day, we were offered a different room. No help was offered to transport our items, apologize for the inconvenience or offering a complimentary stay or courtesy discount. We phoned desk staff to thank them for the courtesy of the 2nd day steam room move and again were offered a telephonic tutorial on the rate of cooling for our previous room. The staff could not even graciously allow us to thank them. REDICULOUS!!!!! Of course the gratitude was expressed a bit early because at bedtime we discovered our new room offered no bedding for the pullout couch and again we had to request what should have been standard service. In addition, the hot tub was dirty and oily. I thank you for clarifying where our family will stay for next year's HOOPLA- Thank you for the lovely breakfast and beverages and overall courteous staff.
- Official Description (provided by the hotel):
- Our extended stay Salem, Oregon hotel keeps you connected with free Wi-Fi and expanded cable Stay productive at your large, well-lit desk with convenient outlets and our business center Fully furnished kitchens with full-size appliances, cookware, dinnerware and utensils New bedding collection includes luxurious cotton linens, designer covers and fluffier pillows One of the only pet friendly hotels in Salem, Oregon; $100 non-refundable sanitation fee One and two-bedroom suites at the Residence Inn Hotel in Salem, OR are ideal for groups or families ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, Marriott, TripOnline SA, Evoline ltd, HotelQuickly and Cancelon so you can book your Residence Inn Salem reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Residence Inn Salem Hotel Salem
- Salem Residence Inn