Just wanted to give a shout out to MacKenzie and the rest of the staff at the Residence Inn in Salem. I've stayed with you for 4 weeks on business over the last 2 months and you have been outstanding. The rooms are spotless, the food is good, the beds are comfy and you guys really go above and beyond! Any time I am here in Salem your property and your graciousness will be my first choice :)More
Love love love staying here. Have spent 3 weeks here off and on this year. Mackenzie is so helpful every Sunday check in. She offers great food advice and has stellar customer service skills. Love the breakfast each morning. The dinners Monday through Wednesday are great! The rooms are super clean. Even the shampoo and lotion are high quality Paul Mitchell products. So impressed and highly recommend staying here.
Thank you for the wonderful review that you gave of our hotel. We appreciate your kind words regarding our guest service agent. We are delighted that you have been enjoying your various stays with us here in Salem, Oregon.
The location is a bit off the beaten path but it is quiet, clean and spacious. The other guests are friendly and breakfast buffet free. Small fitness room with only 3 pcs of equipment. Little pool. They allow dogs and the walls are thin so you may be next to a barker. I had a crying baby instead. Nice kitchen and living area for longer or family stays. Not within walking distance of food or shopping. Close to highway for convenience.
Thank you for taking the time to review our hotel. We love your well rounded comments about our hotel.
I was here for three nights on business recently and I was on a bike, no car. At first I was a little disappointed at the lack of nearby stores or restaurants but everything else about this place made up for that. The staff are very friendly, perhaps one if the friendliest places I have stayed at. There is a breakfast in the morning and a reception in the evening Monday- Wednesday that you could call dinner. It even includes wine and beer, so I really didn't have to go to anyplace else. My room was a very spacious queen size first floor room. There is free wifi although at times it was very slow. For cyclists, once you get onto Hawthorne you can connect to great bike lanes and bike boulevards.
Tremendous staff. Thanks for the very nice stay.
Thank you for your great feedback and mention about our staff service. We are glad that you enjoyed your stay with us and appreciate your description about bike friendly access to and from our hotel.
Stayed one night for a relatives wedding. Very large and comfortable room. Except EVERY wall socket was so worn out nothing would stay plugged in. The bed was comfy. There was little sound proofing and you could hear every door on the floor close. The free breakfast was above average
Dear guest,
Thank you for your great feedback. We are glad you enjoyed your stay. We are working on replacing the wall outlets in the rooms. We are sorry for the inconvenience. We look forward to serving you again in the future.
This was a business two-day stay and this is a good place for that sort of stay. It's an older Residence Inn and showing its age a bit but is comfortable and the Housekeeping is good.
'Good Things' include front desk staff and breakfast. Only sour note was the evening snacks when I was there. Not up to other RI standards and overall disappointing...
Other than that a reasonable place that could do with a bit of a make-over.
Dear Guest,
Thank you for taking the time to write a review about your stay here with us. We appreciate your valuable feedback. Everything we do is aimed at providing you with an excellent hotel experience. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
Sincerely,
