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Reviewed 3 January 2017

The rooms are comfortable enough, but the bed was worn and everything seems old and outdated. The service was ok, maybe a bit above average, but only a bit. Given Marriott has no other hotel in town, you would think they'd want to invest a bit more in their brand. Alas, over the years, they have steadily seemed to let this one remain static...and as such, decline in its appeal. At least everything still works in the room.

Stayed: January 2017, travelled with family
Thank Gregory B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie M, General Manager at Residence Inn Salem, responded to this reviewResponded 4 January 2017

Dear Gregory B,
Thank you for providing us with your feedback on your recent stay. I am very sorry that our appearance is not what you had expected. We are due for a renovation, however, one is not currently scheduled. I will pass along your feedback to our management company and ownership.

Thank you again and we do hope that you will return in the future.

Sincerely,
Julie M.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2017 via mobile

Very nice property, reasonable rates, free parking, hot chocolate available in the evenings, free breakfast in the mornings and nice staff. The rooms are very large and spacious. One suggestion: luggage carts!

Stayed: December 2016, travelled solo
Thank Katherine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie M, General Manager at Residence Inn Salem, responded to this reviewResponded 4 January 2017

Dear Katherine P,
Thank you so much for taking the time to provide us with your feedback on your recent stay with us here at the Residence Inn Salem. We are so glad that you enjoyed your stay and our large suites. I do apologize if you weren't able to utilize one of our luggage carts, they must've been in use by other guests.

Thank you again and we hope to see you again when your travels bring you back to Salem.

Sincerely,
Julie M.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2016

This was our second stay at this location while visiting our daughter at OSU for the Civil War game GO BEAVS!!! Great location, great staff, clean and comfortable. Great for families and close to shopping.

  • Stayed: November 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank travel3work
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie M, General Manager at Residence Inn Salem, responded to this reviewResponded 6 December 2016

Dear travel3work,

Thank you so much for your feedback and your loyalty! We are delighted to hear that you enjoyed your stay with us here at the Residence Inn Salem. We hope to see you again next year.

Sincerely,
Julie M.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2016

The rooms are clean, the staff is friendly and the location is fairly quiet considering it is very close to the freeway. I stay here for business several times a year and have always had a good experience.

  • Stayed: November 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank L G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie M, General Manager at Residence Inn Salem, responded to this reviewResponded 30 November 2016

Dear L G,
Thank you for providing us with your feedback. It is great to hear that you continually have a positive experience when you stay with us here at the Residence Inn Salem. Thank you for your loyalty and we look forward to seeing you again when you return to Salem.

Sincerely,
Julie M.
General Manager

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Reviewed 27 November 2016

We have been to the Salem Residence Inn many times on our trips from Washington to California. The staff members are always so friendly, the rooms are clean and comfortable, and the free breakfast is great!

  • Stayed: July 2016, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Eleanor425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie M, General Manager at Residence Inn Salem, responded to this reviewResponded 28 November 2016

Dear Eleanor425,

Thank you for providing us with your feedback. We are so glad that you enjoyed your experience with us. Thank you for being such a loyal guest! We look forward to seeing you again in the future!

Sincerely,
Julie M.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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