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All reviews full kitchen toilet handle waffles front desk staff waffle machine basketball tournament sofa bed great room quiet location complimentary breakfast easy access staff was friendly inns property timothy dishwasher chaise
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Reviewed 25 September 2017

Room was comfortable and clean. Complimentary breakfast was less than acceptable. It was a full contact dining experience for breakfast. Over crowded, limited seating, food selections eaten and not replaced. Overheard another patron ask for a new whip cream can for their child’s waffles (as the one on the counter was empty) the response from the staff was that they were not allowed to put more than one can out a day. Really?!?!

  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank UnderToe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie M, General Manager at Residence Inn Salem, responded to this reviewResponded 26 September 2017

Dear CostaMayaPaddler,
Thank you for taking the time to provide us with your feedback on your recent stay. I am glad you found your room clean and comfortable. It's very disappointing to hear that the breakfast experience was not a good one. We will use the feedback you provided to improve our hotel operations in that area. As for the whipped cream, I truly can't imagine why that response would be given. We certainly don't have a restriction on it. All of these things will be addressed as I mentioned before.

Thank you again and we hope you'll decide to give us another opportunity should your travels bring you back to Salem.

Sincerely,
Julie M.
General Manager

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Reviewed 30 August 2017

My wife and I recently stayed at the Residence Inn Salem during a recent visit to Oregon. The staff was friendly and the rooms were clean. The property is getting a little dated and will need some renovation and updates soon. Breakfast was the usual fare and the property amenities were functional and clean. Would definitely stay again!

  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Honerism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie M, General Manager at Residence Inn Salem, responded to this reviewResponded 5 September 2017

Dear Honerism,

Thank you for taking the time to review our hotel. We are so glad to hear you enjoyed your experience with us and hope to see you back soon!

Sincerely,
Julie M.
General Manager

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Reviewed 5 August 2017

Hotel is in a great, quiet location and was in close proximity to the gym, where my son was playing in a basketball tournament, many restaurants, and shopping. Our room was on the west end of the property, which minimized noise from the interstate. Parking was free and easy access to the entrance closest to our room. The facility is in need of some upgrades - popcorn ceiling, cracks in some of the floor molding, living room furniture (uncomfortable) - but is well kept overall. Most of the Residence Inns that we have stayed in have king beds, which I prefer over the queen beds due to the roominess. Bathrooms were a little small - in the smaller bathroom, the door hit the edge of the toilet when opening and closing it. The towel rack at the sink in the smaller bedroom also came down during our stay, but the maintenance staff fixed it prior to our leaving. We spent a lot of time at the indoor pool which the kids really enjoyed. The pool room, which is always open, was way too hot and felt like a sauna day and night. We could not enjoy the spa like we wanted to as a result; we had to prop the doors open to get air. One thing I did not like is that someone would smoke and leave a mound of cigarette butts on the ground by the side entrance – there should be a container for cigarette butts by all entrances. Breakfast was great - good selection and variety of hot and cold items across all days. Having tea and coffee available all day and evening is also a nice plus. Staff was great and really helpful. Kudos to Kevin, Sarah, Elizabeth (hard-working - kept breakfast going in the mornings alone, even with the crowd) and Timothy (so funny) for making our stay worthwhile! Overall, we had a very relaxing stay at Residence Inn Salem.

Room Tip: Rooms on the west side, away from the internet, are quieter
  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank antsonia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie M, General Manager at Residence Inn Salem, responded to this reviewResponded 7 August 2017

Dear antsonia,

Thank you for providing us with your feedback. I am so glad to hear that our staff provided you with their typical outstanding service and that overall you enjoyed your stay. Last week we actually replaced the smoker's post at the West entrance that we had there but was stolen some time ago (believe it or not!).

Our property is due for a renovation, however, one is not currently scheduled for us. We will share your comments regarding our condition with our management company and owners in an attempt to speed along the process.

Thank you again and we hope to see you again if your travels bring you back to Salem.

Sincerely,
Julie M.
General Manager

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Reviewed 31 July 2017

I had a very relaxed stay here at the Residence Inn in Salem, OR. Their staff was very professional and the facilities on the premises were top notch! The location of the hotel is very close to restaurants so i don't have to travel far for food. Can't wait to come back!

  • Stayed: July 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank melodyne53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie M, General Manager at Residence Inn Salem, responded to this reviewResponded 1 August 2017

Dear melodyne53,

Thank you for taking the time to provide us with feedback on your recent stay at the Residence Inn Salem. We are so glad that you had a great experience. Can't wait to have you back next time!

Sincerely,
Julie M.
General Manager

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Reviewed 25 July 2017

Clean hotel, well appointed rooms excellent staff. Service was above and beyond. Great breakfast. Hotel staff was gracious, anticipated needs and went well above expectation. I travel extensively and will keep this property in mind for future trips to Salem.

  • Stayed: July 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie M, General Manager at Residence Inn Salem, responded to this reviewResponded 26 July 2017

Dear Michael M,

Thank you so much for your review. It is our goal to provide each of our guests with a great experience. We will share your feedback with the staff. We look forward to seeing you again when you return to Salem!

Sincerely,
Julie M.
General Manager

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