Having stayed here before, we looked forward to our two night stay while attending the Salem Arts Festival. As before, the staff was attentive and friendly, our Deluxe King Room on the third floor was very clean and quiet, the breakfast was good, free internet was fast and the free parking is an added bonus.
We ate lunch and two dinners at Bentley's Grill and all meals were delicious. Service was a little slow at the last dinner, but we were with friends so didn't mind the wait. There are other restaurants in the area.
The breakfast room is a good size and we never had trouble finding a table for our party of 6. The staff worked hard to keep it supplied and the tables clean. I would recommend the toaster be moved by the pancake station. It was located in front of the hot items so those wanting to use the toaster stood and waited and other guests were hesitant to go around them.
The only complaint we had about our room was the bathroom could use some help. The tub drain was slow and the first morning it was hard to keep the water regulated. Also, the lighting is poor. They do provide a lighted makeup mirror, but overall it was much darker than we like.
We had a pleasant stay and will return if in the area.
- Official Description (provided by the hotel):
- Oversized, Well-Appointed, and newly renovated hotel accommodations in Salem, Oregon. The Grand Hotel in Salem, Oregon features 193 luxurious and comfortable rooms and premier suites. Headquarters hotel for the Salem Convention Center, we are a 100% non-smoking facility. Our room settings are arranged perfectly for business and leisure travelers, conference attendees, small or large families and groups. These are definitely the most elegant, spacious rooms in Salem, Oregon! ... more less
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- Also Known As:
- Phoenix Grand Salem
- Hotel Phoenix Grand