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“We selected the Grand for ourselves and our wedding guests.”

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The Grand Hotel in Salem
Ranked #3 of 23 Hotels in Salem
Certificate of Excellence
GreenLeadersPlatinum level
Richmond, Texas
Level Contributor
78 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“We selected the Grand for ourselves and our wedding guests.”
Reviewed 19 August 2014

Great location within walking distance of nearly everything in downtown Salem. Nice rooms, decent rates, professional service.

Walking distance to several very nice restaurants and night life locations.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank RRags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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579 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (135)
Date | Rating
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English first
Seattle
Level Contributor
67 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 14 August 2014

I stayed for three nights in early August and the rooms are spacious, the food is great, the free breakfast that would normally have one overworked staff members has lots of knowledgeable people to help you in any way. Also The breakfast has generous choices to meet anyone's taste. Overall the service the comfort the cleanliness its a 6 star rating by me.

Room Tip: Ask for a higher floor it is so quiet..
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  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank William F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scottSalemOr, General Manager at The Grand Hotel in Salem, responded to this review, 15 August 2014
William,

Thank you, I will be sharing your comments at our All Employee Meeting on Monday. It has been a wonderfully busy Summer and this type of feedback is exactly what is needed to "energize" them!

Enjoy the rest of your Summer and come and see us again,

Scott Snyder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Altos Hills, California
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 9 August 2014 via mobile

Stayed here for 2 nights on business. The hotel was generally clean and has a great bar/restaurant.there are two problems with this Hotel. The first of those would be Tyler.The front desk supervisor.He made our groups check in process a nightmare. Even though it was a corporate booking he was insisting we all put the total amount for both nights on our own cards! Some of us had been travelling since 4am and he started his customer disservice around 8pm.As you can imagine we felt so welcome!
The second issue would be traffic noise in the street facing rooms. It felt like logging trucks driving by all night. If you sleep light like myself then go for the other side of the property. One plus was a super helpful young blonde trainee at front desk. She should be the supervisor instead!
It should have been a better experience.

Stayed August 2014, travelled on business
Helpful?
1 Thank Jonmonca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kristi_reed, Director of Sales at The Grand Hotel in Salem, responded to this review, 12 August 2014
Hello! Thank you so much for your feedback regarding your stay at The Grand Hotel in Salem. We appreciate it very much. I'm very sorry you had this experience! This will become a great learning experience for our front desk staff, moving forward, and I can assure you our goal is to deliver nothing but the best to each and every guest. Do you have a direct email we can communicate through? Or would a phone call be more convenient?

I look forward to following up with you.

Have a great day!

Kristi Reed
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 8 August 2014

We rented two rooms at the Salem Oregon Grand Hotel the end of July to attend a family wedding. The room I stayed in was a King Suite and I have absolutely no complaints about the room itself. It was spacious, clean and comfortable. It had everything we needed with the exception of enough towels.

We ate several meals at the hotel - breakfast was GREAT! The bar is nice and the selection of wine was fair. The hotel is close to shopping, parks, covenant etc.

Service was friendly enough - but a tad bit slow. The only thing really BAD are the elevators. SLOW, Slow, slow!!!! All things considered this hotel is a great place to stay while in Salem.

Room Tip: Check your towel supply and if you need more - IMMEDIATELY ask for them or they won't be availab...
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Marla J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
80 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 7 August 2014 via mobile

Beautiful spacious loby. High end full service hotel. Great down town location. GREAT free hot breskfast. Lots of bacon ssusage waffles etc. .. a great higher end restraunt on property called Bentlets.
The rooms are very large with a comfortable sofa. Coffee table and a Work desk with room to move around . Fridge mictowave and good tv with lots of stations.
The staff is great. And cookies upon check in are good.
This is the nicest hotel in sslem in my experience and a very good value. An undergtound parking garage with free parking. Walk to many restraunts. Mcgraths fish . This is now the only place I stay in salem.
Hope this was helpful.

Stayed August 2014, travelled on business
Helpful?
2 Thank mike b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scottSalemOr, General Manager at The Grand Hotel in Salem, responded to this review, 14 August 2014
mike b,

Thank you for the wonderful comments regarding your visit to our hotel! Our entire team works diligently to exceed our guest's expectations and we enjoy sharing these types of comments with them. It really goes a long way to helping them feel they make a difference.

Thanks and take care,

Scott Snyder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 August 2014

We stayed in Grand Hotel, The Mall, Nainital in July 2014. The location is excellent, rooms are neatly furnished, plenty of hot water, staff are friendly. When we checked in we read a notice that no Tips, when you depart put your tips in the box provided for this purpose. But unless you tip service is very poor. So be careful to tip the staff if you want a quick and better service. An added advantage of the hotel is that there is a small parking area in the hotel, so we parked our car inside the hotel otherwise parking lot is far away.

Room Tip: rooms at the first foor at right side
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Pramod A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beverly, United States
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 August 2014

Upon check in, the staff was friendly, yet professional. I stayed in a King room on the third floor and not only was the room immaculate, but very nicely furnished. The bed was very comfortable and the separation with the couch was a nice addition. It was very quiet even though the hotel appeared busy. One downside was the view as I faced the 2nd floor roof and could see the hotel gym across the way. The complimentary soaps, shampoo and conditioners were very nice. Breakfast was a very nice bonus at no additional cost. Lunch (Veggie stir fry with chicken) and dinner (filet mignon) at Bentley's was amazing. Great wait staff, with awesome service and food. The Grand Hotel appears is a great place to stay whether you are vacationing or working.

Room Tip: If you want more of a city view from your room, ask for one on the front of the hotel.
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Green Features: I am glad that this hotel has environmental friendly practices.
  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Jeannine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scottSalemOr, General Manager at The Grand Hotel in Salem, responded to this review, 14 August 2014
Jeannine E,

Thanks for recognizing our Green efforts! I will share this at our next Green Team meeting, it is awesome when our guests appreciate the efforts to be conscientious. You identified an issue with the fact that we are a downtown hotel, many of our mechanical items are on the inside facing rooms while we many guests that prefer this versus the intermittent traffic on the exterior facing rooms. We do our best to try to accommodate each guests preference.

Thank you very much for the kind words,

Scott Snyder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grand Hotel in Salem

Property: The Grand Hotel in Salem
Address: 201 Liberty St SE, Adjacent to the Salem Convention Center, Salem, OR 97301-3509
Phone Number:
Region: United States > Oregon > Salem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Salem
#3 Family Hotel in Salem
#3 Business Hotel in Salem
#3 Romantic Hotel in Salem
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Grand Hotel in Salem 3.5*
Number of rooms: 193
Official Description (provided by the hotel):
Oversized, Well-Appointed, and newly renovated hotel accommodations in Salem, Oregon. The Grand Hotel in Salem, Oregon features 193 luxurious and comfortable rooms and premier suites. Headquarters hotel for the Salem Convention Center, we are a 100% non-smoking facility. Our room settings are arranged perfectly for business and leisure travelers, conference attendees, small or large families and groups. These are definitely the most elegant, spacious rooms in Salem, Oregon! ... more   less 
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Also Known As:
Phoenix Grand Salem
Hotel Phoenix Grand

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