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“Understaffed”

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Best Western Pacific Highway Inn
Ranked #4 of 24 Hotels in Salem
Reviewed 6 August 2013

The hotel was clean, we used the pool, our room and breakfast, and were very pleased with all.
We felt a little leery at first as there was a wedding going on in the conference room and there were people everywhere!
I felt very bad for the ladies at the front desk, both in the evening, and in the morning, they were doing everything! Breakfast could have been better if it was better stocked, but it was due to the fact the front desk lady was doing cooking, and serving of breakfast, checkouts and everything in between.
The hotel could use a little bit of an update, especially the stair rails, they did not feel sturdy at all, and had just a little too much give!

Room Tip: Ground floor if you can, staircase rails feel unsafe.
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  • Stayed: August 2013, travelled with family
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Thank Moosemama22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jake B, Manager at Best Western Pacific Highway Inn, responded to this reviewResponded 7 August 2013

We appreciate your comments, and can assure you that we are working hard to improve and enhance our guest experience. I will have maintenance look at the stair rails, and make sure they are sturdy. Our goal is to always have 100% guest satisfaction, and we continue to work towards this. I really appreciate your comments, and want you to know that we sincerely value your business.

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426 - 432 of 511 reviews

Reviewed 6 August 2013

This is the second time I stayed at this location. It was 4 years ago since I stayed there. Rooms clean, staff extremely friendly, morning breakfast awesome! I requested joining rooms and received them.My niece was allowed to put fresh fruits in the room for us. My 3 year old granddaughter loved the pool and asked to swim every night - we stayed 5 nights.
My only complaint was that the A/C unit only had high and off. We left a note stating this.

Room Tip: Stay at this location!
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  • Stayed: July 2013, travelled with family
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Thank Kathleen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jake B, Manager at Best Western Pacific Highway Inn, responded to this reviewResponded 7 August 2013

Thank you for your review of our hotel. We are pleased that your experience was positive and that we were able to make your stay an enjoyable one. I will be discussing the issue with your A/C unit with our Maintenance manager today. I certainly apologize for the problem that you experienced, and can assure you we will be taking steps to make sure all units are working to optimum efficiency. We hope that you will give us another opportunity to have you as our guest; we will work hard to earn your business!

Best Regards,

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Reviewed 25 July 2013

I could not have been more pleased with this hotel. In town for business for 6 days. They made everything easy and enjoyable from my reservations, to some unexpected changes to check out. It's a great location near a grocery store, espresso stop, an Original Pancake House and even a nice neighborhood to take a walk through. I will be back!

  • Stayed: July 2013, travelled on business
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Review collected in partnership with Best Western
Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jake B, Manager at Best Western Pacific Highway Inn, responded to this reviewResponded 30 July 2013

Rob, thank you very much for your comments. We work extremely hard to earn reviews such as yours, and we appreciate your continued patronage. We really do appreciate the feedback and look forward to seeing you again.

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Reviewed 16 July 2013

My wife and I have stayed at this motel in Salem, OR, many times and have always enjoyed our stay. Now they have improved the breakfast bar by including pancakes, and biscuits and gravy. Plus, they have added more tables in their breakfast area. This motel just gets better and better.

  • Stayed: July 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jake B, Manager at Best Western Pacific Highway Inn, responded to this reviewResponded 22 July 2013

Michael, thank you for taking the time to provide your valuable feedback on TripAdvisor. We are pleased to see that the service along with the facilities provided by our team were able to create a pleasant memory for you. Your appreciation of the staff is encouraging and motivating, I will be sure to pass your comments on to the entire staff. We hope to see you again soon.

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Reviewed 12 July 2013

The staff was so friendly, efficient and helpful. Pool was great and breakfast was yummy and very clean breakfast area! Will stay here again! Loved that the property was very close to highway, but not right next to highway.

  • Stayed: July 2013, travelled with family
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Thank alishad29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jake B, Manager at Best Western Pacific Highway Inn, responded to this reviewResponded 17 July 2013

Alisha,

I would like to thank you for posting your valuable feedback on TripAdvisor. Your comments are appreciated, and I am pleased that my team could contribute to an enjoyable visit. Our breakfast was recently upgraded to include hot biscuits and gravy, yogurt and pancakes. Again, thank you for your review; we look forward to serving you again.

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Reviewed 3 July 2013 via mobile

We spent one night at this place and found it perfect. Modern rooms, nice furniture, everything very clean. The staff was friendly and helpful. The hotel is easy to find and motorway entrance is close.

  • Stayed: July 2013
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Thank edisteiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jake B, Manager at Best Western Pacific Highway Inn, responded to this reviewResponded 17 July 2013

Bob,

It was a pleasure having you visit us; thank you for your valuable feedback. I am pleased to see that you enjoyed the services and facilities of our hotel. Our staff strives to offer the best of the best. Thank you again for your kind words, and we look forward to seeing you again.

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Reviewed 26 June 2013

Hotel was very clean, Staff very friendly and helpful. They went out of their way to help with a problem we had. Breakfast was good.I would highly recommend this place. If you have a chance to try the coffee, expresso or chai from the drivethru across the street do it. Excellent.

  • Stayed: June 2013, travelled with family
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Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jake B, Manager at Best Western Pacific Highway Inn, responded to this reviewResponded 3 July 2013

Thank you, Bob, for taking the time to give us feedback on your recent stay. We genuinely care about the comfort of our guests, and we're happy that you enjoyed our amenities. Our front desk staff truly wants to take care of all of our guests' needs, and they'll be glad to hear that you were happy with their service. We hope to see you again soon!

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Additional Information about Best Western Pacific Highway Inn

Address: 4646 Portland Road Northeast, Salem, OR 97305-1657
Phone Number:
Region: United States > Oregon > Salem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Salem
#4 Family Hotel in Salem
Price Range: £67 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Pacific Highway Inn 2.5*
Number of rooms: 52
Reservation Options:
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Also Known As:
Best Western Salem
Salem Best Western

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