We traveled from Seattle to Oregon for the fair and we made prior reservations. This was to celebrate a birthday. The front desk clerk, Marie, left a message at 7:15 that the card used was unable to process and gave us until 8pm to respond. We returned the call at 7:45 and she had already given our room away. It took us an hour and a half to find another room and we had to drive to Corvalis to find one. Luckily, the nice people at the OSU Hilton Garden Inn treated us great. The people at the Double Tree were nice on the phone too - they just didn't have the room - but they did help us to find one. Marie at the Comfort Inn was rude, uncaring and she hung up on us after she let us know that she gave our room away. This is the worst customer service that I have ever experienced - and it ruined the birthday celebration!
- Official Description (provided by the hotel):
- The Comfort Suites® Airport is centrally located between Eugene and Portland in the Willamette Valley, just off Interstate 5. This Salem, OR hotel is only two miles from the Oregon State Capitol and within minutes of several colleges and universities, including Corban College, Western Oregon University, Willamette University and Chemeketa Community College.*Free High Speed Wireless*Complimentary Hot Buffet Breakfast*Evening snacks*Light Dinner snack - Monday thru Wednesday If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. Guests are also invited to take advantage of the exercise room, indoor pool, hot tub and sauna. Business travelers will appreciate access to copy and fax services. *Meeting Facilities also available ... more less
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- Also Known As:
- Comfort Suites Salem
- Salem Comfort Suites