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“Inattentive front desk staff”

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Holiday Inn Express & Suites Seaside-Convention Center
Ranked #15 of 27 Hotels in Seaside
Certificate of Excellence
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Inattentive front desk staff”
Reviewed 14 July 2014

This was the 3rd HI Express we stayed at on our 7 day road trip and this was the most expensive and by far the worst in terms of service. Front desk staff was very inattentive and always had their heads down so guests had to wait for them to notice you or had to ask for assistance.

The pool was out of towels so I advised the front desk clerk who said he'd call for more but after 15 minutes when my kids were ready to come out, no towels arrived. When I went back to the same clerk, he told me they were all out of towels. Why didn't he come and tell me in the pool?! And why didn't he offer me the clean towels that were sitting at the front desk? For a hotel that claims to cater to the convention center guests, I'm surprised at the poor level of customer service.

Breakfast area was very small and crowded every morning so we we had to eat in the lobby or in our rooms.

Would not recommend this hotel. Stay at the neighbouring Riverside Inn or other hotels closer to the beach - Shilo Inn and Comfort Inn.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank 905rayannf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KatieMParsons, General Manager at Holiday Inn Express & Suites Seaside-Convention Center, responded to this review, 22 July 2014
We accommodate many guests each evening, and we strive to make their stay
a satisfying one. The principal goal of our hotel is to provide dependable service
to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy.

Please accept my sincere apology.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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485 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
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English first
Redmond, Washington
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 July 2014

I lost my Coach bag (valued $200) there the day before our check out and they (management) didn't do anything about it, even dare to say "she is our best housekeeper". The lady has been working there for just over a year. The room very outdated, staffs overall were terrible, pool often out of towels and breakfast out of milk, definitely won't come back and we don't recommend anyone to stay here. Not like any other HI Express.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank orchid9972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KatieMParsons, General Manager at Holiday Inn Express & Suites Seaside-Convention Center, responded to this review, 22 July 2014
A hotel is defined by the quality of service that it provides to its guests, and I want you to know that the concerns of our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

However, in order for me to promptly resolve the issues you raise, I need additional information. Please contact me by telephone or letter with the arrival date of your reservation, a confirmation number (if you can provide one) and any other facts you consider pertinent including the police report case number.

Once again, please accept my apology for any inconvenience. I look forward to discussing this matter with you upon receipt of the information I've requested.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Battle Ground, Washington
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 June 2014

The location was close to everything that we wanted to do - the beach, restaurants, shops and entertainment. The beds were very comfortable and the staff was welcoming. The room was spacious. After we checked out, the staff was willing to hold our computer equipment bag for the day while we enjoyed the town and beach. We would stay here again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KatieMParsons, General Manager at Holiday Inn Express & Suites Seaside-Convention Center, responded to this review, 22 July 2014
I am so please to hear you enjoyed you stay with us.

We look forward to seeing you again soon. Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cottonwood
Level 4 Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 June 2014

We stayed one night while visiting relatives in SW Washington. It was a beautiful day and the hotel was in walking distance to everything. It was nice to have a swimming pool and hot tub and the breakfast in the morning. It was also nice to have the fridge for the leftovers from the fabulous restaurants in town. We loved our stay here and would go again.

Room Tip: We had a river view room and it was beautiful.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SteveChristy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salem, Oregon
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 June 2014

The location was awesome. Right around the corner from the main street where all the shopping is. Very fancy nice hotel. My kids loved the pool. The lighting in the room needs to be better. It felt dark. Also, breakfast was nice, but the quality of the food was not the best. I don't think the hotel was worth the price. We paid $160 for one night. I didn't like that there was just one elevator for the whole hotel and it was really slow.

Room Tip: Reserve with plenty of time in advance to get the best price.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank erica c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broken Arrow, Oklahoma
Level 6 Contributor
245 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 1 June 2014

We stayed here in 2013 and returned again in May 2014. The rooms are spacious, the breakfast is good, and the beds are comfortable. I like the fact you have plenty pillows and can pick soft or firm. The hotel is located close to things so you can just walk to shop and eat.

Room Tip: You can pay a little extra to get room with a view but the ones on the other side are just as good a...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deanna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 May 2014

We recently stayed at this hotel for the weekend with our 3 children. The staff was great and accommodating. Our next door neighbors were having some kind of party and the staff was prompt in their response to our noise complaint. The indoor pool, spa, and sauna was nice for those rainy Oregon days. All in all a great hotel that is close to shops and beach without all of the noise and traffic of the main street.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cswattravl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Seaside-Convention Center

Property: Holiday Inn Express & Suites Seaside-Convention Center
Address: 34 N Holladay Dr, Seaside, OR 97138-6828
Phone Number:
Region: United States > Oregon > Oregon Coast > Seaside
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Seaside
#10 Romantic Hotel in Seaside
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Seaside-Convention Center 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Welcome to Our Hotel Near Seaside Convention Center Come enjoy the relaxing atmosphere, breathtaking mountain views and endless stretches of public beaches in this ocean resort community. Whether you want to peruse the unique specialty shops, taste-test the best of the local fare or try your hand at outdoor activities, there is always plenty to see and do in Seaside, OR near our hotel. The hotel's location in Seaside, Oregon is convenient to several popular attractions, including Seaside Historical Museum and Seaside Carousel Mall and is within walking distance of Ocean Beach. Families looking for hotels in Seaside, Oregon also appreciate our close proximity to the downtown shops and restaurants on Broadway, the home of the Turnaround. Thoughtfully designed for the corporate traveler, our hotel is near Seaside Convention Center to ensure easy travel. If you are looking to host an event, seminar or banquet in the area, we offer over 660 sq ft of well-appointed event space. Meeting preparations are made easy with free Wi-Fi access and a 24-hour business center. Our Holiday Inn Express & Suites® Seaside, OR hotel offers a heated, indoor pool, whirlpool, sauna and a state-of-the-art fitness center for your convenience. Additionally, we serve a complimentary, hot breakfast bar every morning, which features our delicious signature cinnamon rolls and 100% Arabica bean coffee. Make your hotel reservations in Seaside, Oregon with us today! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Seaside - Convention Center
Holiday Inn Express Hotel & Suites Seaside Seaside
Seaside Holiday Inn Express
Holiday Inn Seaside
Holiday Inn Express Seaside

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