Very Poor customer service. We booked a room 6 months in advance. My husband even called that Monday before we arrive to verify our reservations and let them know we were still coming. We drove about 4 hours to get there from Renton, wa to seaside. 30 mins prior to getting there we get a voice mail from front desk worker Rebecca [--] saying she was having trouble with our credit card so she's canceling our room.
We were on highway 101 and didn't have phone service when she called. So we called back as soon as we got the message which was less than an hour after but she already cancelled our room and they are now sold out so could do nothing for us. Rebecca Smith was very rude. When we got there she was unapologetic. Did nothing to try to make it up to us. She immediately said are you coming here to vent at me?! I don't care who you are.... Very unprofessional.
It was late at night and we had to drive around and find a different hotel to stay at because she was too rude and impatient to wait for us to call back and fix the card situation. We asked if there was a problem with the card, why did she not call us in the morning so we could give another card. She says well I was busy I didn't have time to run the card until after 8pm. She Assumed we weren't coming anymore without verifying with us first and sold our room. I have never had such poor service in my life.
Very unprofessional. I would not recommend this place. At least if she was apologetic it would have been a different story but it was her fault and she was flat out rude and did not care.
- Official Description (provided by the hotel):
- The Best Western Ocean View Resort in Seaside, Oregon is located on the beautiful Pacific Ocean directly in front of one of the best beaches on the West Coast. The resort delivers first class and comfortable beachfront accommodations in a variety of suite and room types, family-style service, and terrific on-line specials on the scenic and historic North Oregon Coast. Seaside is the last stop on the Lewis & Clark trail and the area offers rich history in an incredible, natural beauty. Astoria, only 12 miles north, is the oldest city west of the Mississippi ricvh in Maritime history. Cannon Beach, just five miles south is the "Carmel of the Oregon Coast" with shops, art galleries and includes the famous Haystack Rock. Seaside boasts a variety of activities from beach combing, hiking, golf, boating, fishing, zip line and of course, the famous Broadway street and turnaround. For family fun and lot's to do, Seaside and the Best Western Ocean View Resort are the perfect pair. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com and Odigeo so you can book your BEST WESTERN Ocean View Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Ocean View Hotel Seaside
- Best Western Seaside
- Seaside Best Western