The only reason we are giving this place any stars at all is because of Whitney (front desk) and the maid. Checking in was a nightmare We are both disabled and on a limited budget. We checked card balance just before checking in. Went to check in and it kept saying the card was declined. After a re-check of the balance it said that a payment was made to Village Inn. Went back in and Whitney went above and beyond to help us. finally giving us a forced check in until it could all be figured out. We were hot and tired and had a very long drive up and a busy day. The maid (wish I knew her name) was very sweet and helpful. She found the smoke detector wasnt working in the room and had to search a few other rooms to find one that worked. The room smelled nice but we found big cigarette burns in the carpet, Nicotine dripping down the walls of the bathroom and into the room itself and a hole in the wall from where the door knob was hitting it. On our second day we went up to the office to pay for another night as we had to stay one more night for a very important medical appointment. We had to borrow the money from my daughter to do this. After telling the woman at the front desk what a nightmare checking in was she said she would comp the room for the last night. We were thrilled and went to Denny's for dinner and got desert with the money she saved us. Friday rolls around and about 12:30 we get a call from the front desk asking if we were going to stay another night. Uhhh yes it was all arranged and we were told the room was comped for the night. Turns out the woman that comped Friday night had no authority to do that. After going up to the office several times to see what was going on and getting more and more attitude each time we went up we had quite enough. We packed our things and left. When we went to the office to return the key cards we were told we were not welcome back! REALLY?? No worries we will never return! And we intend to tell everyone we know to steer clear of this place! Because we had spent the money we THOUGHT we had we didnt even have enough for a room somewhere else. We ended up spending the night in our car because of this whole mess. May I mention one more time we are disabled!!
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- Also Known As:
- Village Hotel Springfield
- Village Inn Springfield, Oregon