The room was nice, the check in friendly, but then I was charged the full amount twice for a one night stay! To add insult to injury they did not want to do a thing about it. They said they didn't show two charges so I would have to talk to my bank..then they asked if I was just trying to get a free night!!! I was shocked, first they overcharged me, and then they insulted me because I wanted the overages removed. I could not believe the lack of customer care. I have stayed at Marriots many times, and have never had any trouble, but I would never stay at this one again. In fact, if I don't get a formal apology from Marriot I will not be staying with any Marriot again. My advise, don't give them a credit or debit card..pay in cash if you have to stay here.
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- Also Known As:
- Courtyard By Marriott Eugene Springfield Hotel Springfield
- Courtyard Springfield
- Springfield Marriott
- Springfield Courtyard
- Courtyard Eugene Springfield Oregon