Very pleased with my stay here! The staff is friendly and the rooms are spacious and clean. Very nice continental breakfast. My son was at Riverbend for surgery, and I felt welcome from the time I made the reservation. Excellent place to stay.More
Very pleased with my stay here! The staff is friendly and the rooms are spacious and clean. Very nice continental breakfast. My son was at Riverbend for surgery, and I felt welcome from the time I made the reservation. Excellent place to stay.MoreShow less
We know it can be difficult to be away from home and while preparing for things like surgury, so it is wonderful to hear that you felt welcome and comfortable. Thank you for your kind words about our staff and our hotel; we always appreciate hearing from our guests. We hope your next trip brings you here for a fun visit!
I've been staying here for years, and this is one of my two favorite Choice Hotels anywhere. The team here is awesome, and they are very customer oriented and open to improvement.
The new remodel has made a great property even better. A 5 star review from me is hard to earn, but this property has earned it, even through some minor issues I've had that they addressed in a positive manner and with complete ownership.
Excellent service, clean rooms, responsive staff and excellent management come together to make this a platinum property.
ToeKnee--great to hear from you again. We take a lot of pride in keeping our guests happy and it is wonderful to see you continuing to stay here with us. We hope to be part of your summer vacation plans!
Staff wonderful and very helpful, facility very clean, pool was well kept, beds great (just wish we could have taken the pillows home, so comfy and 2 choices of comfort level.) We were there for a medical visit and some fun and felt right at home.
Thank you for your response! We are glad you got to have some fun while you were here. We hope to see you again soon!
My wife and I came into town for a fundraiser. The front desk staff were kind but informed us that girls softball teams were also staying here. In our younger days we had been apart of those same teams so we weren't too concerned.
The rooms are newly renovated. Super clean and comfortable. Comfy kind bed, new flat screen TV and good workspace. Bathroom is a bit small but that's okay.
We figured that breakfast would be a zoo. It was, with nowhere to sit. But as soon as we had food on our plates, clean tables opened up. The girl ball players in the hotel were kind and courteous, one even offered to take our luggage cart back down to the lobby for me. Nice kids.
Later I did see those girls riding that cart across the parking lot. One on top while three others pushed. But hey ....... ya gotta have fun right?
Many places to eat close by. Fast food and regular restaurants. The Hop Valley Brewing Company is right across the street. Great food and drink. Give them a try.
We're glad to be your 1st choice! When we have large groups staying breakfast can be a bit of a "zoo" but we try hard to keep a spot open for everyone. We can't wait to see you again!
A tip for all of our Trip Advisor readers out there: on busy breakfast days we try to have our meeting room open for extra seating; if you don't see a table, ask our breakfast attendant if the meeting room is open.
We have stayed at many motels and I must say this one was very nice. Closely located to many restaurants, the pool was supreme. Paul at front desk greeted us with a smile and was very helpful. I asked for a late check out for next day and was given until 2 pm with no questions or hassles. I must say the free breakfast was not exactly the best. Too few tables for the amount of guests. There was a selection of the usual breakfast items but it was not hot and supplies were not replenished too quickly. Yes, I would stay again but go to Elmer's or IHOP for breakfast. Lovely grounds.
Thank you for your comments about breakfast; we always always look for places to improve. It can be difficult when the breakfast room is full for guests to find a table and for our breakfast attendant to keep everything stocked, but we will continue to look for ways to make things move more efficiently so that everyone gets what they need. Thank you for your great comments about Paul, we're so glad that he made your stay comfortable.
We recently stayed at the Comfort Suites in Springfield (April 2014 - 4 nights). I was impressed instantly when we walked up to the counter to register and the woman behind the counter brought us each a cold bottle of water and a bag of chocolates! Her enthusiasm, friendliness and professionalism was exception (Kirsten I believe). Our room was amazing. Clean, bright, beautifully laid out. We made our reservation six months in advance and they accommodated every request we had made. The breakfast provided was absolutely amazing. I've never seen so much selection and the fact that they wanted you to take a snack bag with you if you needed it was above and beyond the call of duty. In my line of work I review many hotels and I told the staff that the Comfort Suites were the best I had seen in a very long time. No matter who we talked to in the hotel the staff were always pleasant and certainly seemed to enjoy their jobs. We will stay there again next year when we are down in Springfield.
Thank you for the review! We always appreciate hearing how our guests feel about their stay. As you noted, we really do enjoy our jobs, and one of the reasons why is that we have great guests!