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“I think you could do better.” 3 of 5 bubbles
Review of Comfort Suites

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Comfort Suites
Ranked #2 of 14 Hotels in Springfield
Certificate of Excellence
A TripAdvisor Member
“I think you could do better.”
3 of 5 bubbles Reviewed 21 June 2005

We found the help to be slow to respond for assistance - not overly helpful. The parking lot was full with the exception of one space in the farthest part of the parking lot when we returned mid-evening. No problem with the room or cleanliness of the hotel and we did enjoy swimming in the pool, albeit small (it was clean as well).

There are MANY choices of places to stay in Eugene/Springfield area and, for the price, next time we'll try another spot and go for excellent in all categories.

  • Stayed July 2004
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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196 reviews from our community

Traveller rating
    140
    43
    10
    2
    1
See reviews for
63
50
9
46
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Any
English first
Buellton, CA
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed 15 June 2005

Let me begin by saying that we have stayed at this hotel once before and did like the hotel. They have a nice indoor pool, our room was spacious, and their continental breakfast is good. However, during the night our van was broken into. A large side window was totally shattered and stuff was stolen. It cost us over $1400 out of pocket for stolen items and window replacement (window cost $300 to replace, we would have had to turn in a claim on our homeowners insurance for stolen items, high deductible would only cover about $200 - not worth turning in a claim). The hotel was not very sympathetic, kept pointing out signs in their parking lot that said "We are not responsible for loss, vandalism, etc." We could tell this wasn't the first time they have had this happen.
All we asked of the hotel was to comp our rooms ($196.90 total). General manager Bill Sullivan said he would. A month later when we received our MasterCard bill there was no credit. We called, oops, sorry they forgot, they will credit 1 room ($98). We called repeatedly but he refused to credit the full amount. We have traveled for years and have never had our car broken into. My advice - DO NOT stay at this hotel. There is an empty field next to the hotel with a hole in the fence by the bushes - easy in and out for neighborhood thieves. They have obviously had other cars broken into. Don't ruin your vacation like ours was - stay where they keep an eye on their parking lot.

  • Stayed July 2004
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank mom_on_a_budget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 969 Kruse Way, Springfield, OR 97477-1074
Phone Number:
Region: United States > Oregon > Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Springfield
#1 Family Hotel in Springfield
#3 Business Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 77
Reservation Options:
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Also Known As:
Comfort Hotel Springfield
Comfort Suites Springfield, Oregon
Springfield Comfort Suites

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