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“Very Pleased”

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Hilton Garden Inn Eugene / Springfield
Ranked #1 of 14 Hotels in Springfield
Certificate of Excellence
GreenLeadersBronze level
Eugene, Oregon
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very Pleased”
Reviewed 20 October 2013

I held an event here over the weekend and could not have been happier. Josh and his team are outstanding! We were made to feel very welcomed and went the extra mile for us on the internet speed. This is a very bright and clean establishment with an all star staff. Food is good,fast and reasonably priced. I run a monthly PC gaming event and will be coming back as long as they will have us. I could not ask for anything more. I would highly recommend working with them if you are planning an event.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Travis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 26 October 2013
Dear Travis S,

Thank you so much for taking the time to write such a wonderful review for our property. We truly enjoy your group and we hope to see you in the future.


Thank you,

Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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737 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Springfield Oregon, United States
1 review
Reviewed 16 October 2013

Clean, comfortable, well maintained and secure with a friendly, helpful staff and nice amenities. My only small criticism is that the TV service isn't all in HD. I'm spoiled from years of watching in HD and it's noticeable when it's not.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 23 October 2013
Dear William L,

Thank you so much for taking the time to write a great review. I am very pleased to read that you had a fantastic experience while at our hotel. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope to see you the next time you are in the Eugene/Springfield area.


Thank you,

Esmeralda Hernandez
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakland, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 15 October 2013

Excellent! I found the customer experience to be great; great rooms and service. The food was good, as well. The bed was nice and clean! The employees were friendly and thorough when you checked in and out.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Yvette W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 16 October 2013
Dear Yvette W,

Thank you for your great review on your stay with our hotel! I am happy that we met your expectations. We do have great employees and I feel lucky to have them on our staff! We are glad that you stayed with us on this trip and look forward to your next stay!

Thank you,

Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, OR
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 14 October 2013

Springfield is not known for it's 5 star accommodations, and this is true to that belief. For a basic business trip, this place is great.

Filler words begin here, since the review must be 200 characters or more. Really? How silly is that. Do you the reader of the review want to read this filler? I sure don't want to write it. A review site should allow me to write a short review, since we're all busy and don't want to ready through mounds of crap to get to the good. This should be enough filler.

Room Tip: sign up for Hilton Honors. Even at the entry level, you'll get free bottled water. Parking l...
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank claussen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 23 October 2013
Dear claussen,

Thank you for taking the time to write a review for our property. We hope to see you next time you are in the Eugene/Springfield area.


Thank you,

Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 October 2013 via mobile

I had a short stay but I travel a good amount and this was one of the best convenient stay hotels I have visited. Clearly it was pretty new so that never hurts. Location was close enough to the University

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tyates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 16 October 2013
Dear tyates,

We appreciate you taking the time to write a review for our property. We hope to see you the next time you are in the area.


Have a great day !

Thank you,

Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Tx
Level 4 Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 October 2013

I stay at alot of Hilton Garden Inns on business. This is one of the best I have stayed at. The hotel is fairly new. I am not sure if the interior is done for the Pacific Northwest but I really liked it. They had a nice fireplace going in the lobby. The bar and restaurant were packed when I got back on Monday night around 7pm. I talked to another traveler who stays there alot and she said you had to book early or you could not get in. The front desk staff was very friendly and helpful. As others have said, the location is great. The parking lot is well lit all night. Don't forget you can't pump your own gas in Oregon. The gas station could be fined $3000 and you could be fined $1,500.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ebtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 16 October 2013
Dear ebtx,

Thank you for taking the time to write this great review for our property. Thank you so much for your loyalty. We hope to see you the next time you are in the Eugene/Springfield area.


Thank you,

Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, IL
Level 4 Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 October 2013

We found the staff to be welcoming and friendly and as helpful as they could be. The beds, however, were another story. The beds are to be "dialed" to your comfort level, but on the morning I woke up I was unable to move due to my back being seriously hurt. I've had back problems before so this was something that obviously just didn't support that. My son and daughter did not have problems, but they do not have previous back issues. We moved to another place after this incident.

The staff offered to come see if there was something wrong with the beds or move us to another room, but my back couldn't afford the luxury of waiting through another night to see if it would be in even more pain.

The room was noisy with the freeway being right there. I had difficulty sleeping with it's constant noise.

The hotel was prompt in refunding our payment for future nights, which was courteous and appreciated.

Room Tip: Assure you check the location of the room if you are sensitive to freeway noises when sleeping.
See more room tips
Green Features: The hotel does offer and promote environmental conscientious choices.
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank yme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 14 October 2013
Dear yme,

Thank you for taking the time to share your concerns with us regarding your recent stay at our property. I’m very sorry to hear that you did not have a pleasant experience at our hotel.We know how important a good night's rest is while traveling, and your comfort is very important to us and we appreciate your feedback about noise. If you would be so kind as to contact me at 541-741-4682 I would love the opportunity to make amends for your stay.

Thank you,
Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Eugene / Springfield

Property: Hilton Garden Inn Eugene / Springfield
Address: 3528 Gateway St, Springfield, OR 97477-1058
Phone Number:
Region: United States > Oregon > Springfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Springfield
#2 Romantic Hotel in Springfield
#2 Green Hotel in Springfield
#2 Family Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Eugene / Springfield 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Hilton Garden Inn Eugene/Springfield hotel in Oregon is located just off I-5, less than 8 minutes from the University of Oregon campus, Autzen Stadium and 10 miles from the Eugene Airport (EUG). We are conveniently located near many area companies such as Peace Healths Sacred Heart Medical Center at RiverBend, Peace Health Laboratories, Symantec Corp, Weyerhaeuser and Georgia-Pacific. Nearby attractions to the Hilton Garden Inn Eugene/ Springfield include Alton Baker Park on the Willamette River, Lane County Fair Grounds, Gateway Mall and more than 30 local wineries. The Hilton Garden Inn Eugene/Springfield hotel features include the following amenities and services in order to anticipate, meet, and exceed the needs of our guests:- Exquisitely designed guestrooms and suites, all with the Garden Sleep System® adjustable bed, complimentary wireless HSIA, Herman Miller ergonomic Mirra® desk chair, 37-inch flat screen HDTV, microwave, refrigerator, coffee maker, iron/ironing board and hair dryer - The Great American Grill® Restaurant and Bar features breakfast, dinner and evening room service - An indoor pool and spa - A well-equipped Precor® fitness center - 24-hour Pavilion Pantry® - Complimentary 24-hour business center offering computer, printer, fax and internet access - Over 3,200 square feet of flexible meeting-banquet space, catering, full audio-visual equipment - A professional and well equipped sales and catering staff ready to meet your group and meeting needs. ... more   less 
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Also Known As:
Hilton Garden Inn Eugene / Springfield Oregon

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