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“Great place to stay in Eugene!”

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Hilton Garden Inn Eugene / Springfield
Ranked #1 of 14 Hotels in Springfield
Certificate of Excellence
GreenLeadersBronze level
El Cajon, United States
1 review
“Great place to stay in Eugene!”
5 of 5 bubbles Reviewed 12 November 2013

This hotel is very clean and there is a lot of businesses close by that travelers need. The food was great and the hot spa was very nice after a long day of traveling. Easy on/off I-5. You will feel welcomed from the moment you walk in.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 21 November 2013
Dear Tim R,

Thank you so much for taking the time to write a review for our property. Its great to hear that you had a great stay with us. We hope to see you the next time your in the Eugene/Springfield area.

Thank you,
Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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703 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Monterey, California
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 11 November 2013

Brand new property with everything nice and a lovely atmosphere. This is an excellent hotel and good representation of teh Hilton Garden Inn with great staff, great service and I will stay there again on my next business visit.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank AdGalMonterey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 15 November 2013
Dear TripAdvisor Member,

Thank you for taking the time to write a review for our property. It is great to hear that you enjoyed your stay at our hotel! Thank you for sharing. We look foward to having you stay in the future.

Thank you,
Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ferndale, Washington
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 10 November 2013

As I waited in the car at 10 pm while my husband checked in, I saw 3 teen girls smoking out front. The pool building, also out front, was full of kids, yelling and playing. A kids team was spending the night and they were unrestrained. In the foyer, we were bowled over by the smell of chlorine. The carpet in the foyer, elevator, and halls had not been vacuumed in some time. Our room was adequate but we could hear a baby crying next door and kids in the hall. The noise settled down around 11:00 but began again at 6 am. We were using Hilton points and were told in the morning that breakfast was not included. We will not be returning.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Katie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 12 November 2013
Dear Katie,

Thank you for your review of our hotel. I'd like to apologize for the noise issues that you encountered during your stay with us. When you come to a hotel you're expecting to get a great night's sleep and unfortunately we were not able to provide you with that. Again, I thank you for taking the time to write a review for our property. Please contact me at 541-741-4682 or ehernandez@hgispringfield.com. as I would love to the opportunity to make amends for your stay.

Thank you,
Esmeralda Hernandez
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Langley, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 7 November 2013

The hotel is nice and new, but because of this, the room's carpet and furniture all off-gas all horribly. If I were not on such a tight schedule I would have left for a different hotel. I would not recommend staying at this hotel at least until 2015 to allow the rooms to finish off-gassing.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 15 November 2013
Dear Mark F,

Thank you for taking the time to write a reveiw for our property. I am sorry to hear that you did not have a great experience with us. Please contact me at ehernandez@hgispringfield.com or at 541-741-4682 I would love the opportunity to make amends for your stay and hope you give us another chance in the future.

Thank you,
Esmeralda Hernandez
Front Office Mananger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medford, Oregon
1 review
5 of 5 bubbles Reviewed 5 November 2013

First of all, I love Springfield. It's so beautiful around here and the area isn't too big or too small. I love big cities and although this isn't a big city, the feel of it is city'ish, yet homey. : ) Secondly, I adore this hotel! One of my favorite things is, before you enter the lobby area, when you first enter the first set of automatic doors, the smell! The aroma is so lovely! I stood there for a couple seconds & inhaled it. : ) The staff were so sweet, kind, and professional. You could tell. One thing that stuck out to me was ... I was about to go up the elevator & a man walked out from one of the employee only doors, he was a worker. He was dragging a big black cart, looked like it was for laundry or linens maybe. I pressed the button to go up and when the door opened I waited for him. He politely said he would wait for the next one. Now, I wouldn't have minded him coming up even with the black cart, but you could tell that their staff probably have a way of doing things. An order. A code, whatever you want to call it. And it shows. : ) Every time I walked in and out, whoever at the front desk would smile and greet me or say goodbye if I was leaving. I didn't talk to hardly anyone on staff, but you can just tell that there's a warm vibe to them. NOW, I am a HUGE on bathrooms - I hate them for the most part. The one thing I always look at first, is the restroom. THIS RESTROOM HAS GOT TO BE ONE OF MY FAVORITES BY FAR!!! Sooooo clean, sucha cute set up, everything's in one area which I loved and it's an actual shower, not a tub. ; ) The bed is lovely! The whole room itself I love! I love the modern sorta look to it. I think it's adorable. The colors and all the decorations, I love. : ) I could go on! But I will say this, I WOULD DEFINETLEY COME BACK! I have nothing bad to say! To all the staff and everyone that helps make this hotel what it is, YOU ALL ARE DOING A WONDERFUL JOB and I wish you guys nothing but the BEST in the future! Jah bless!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travel2800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 8 November 2013
Dear Travel2800,

Thank you SO much for the great review! We always strive to meet our guest expectations, so when we are successful, it makes our day! We hope to see you the next time your in the Eugene/Springfield area.

Have a great day !!

Thank you,

Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 October 2013

Have been visiting Eugene for four years while my son was at the U of O. This was my first stay at this hotel after a recommendation from a friend. Wish I would have discovered it sooner! Great lobby, room, and staff. Will definitely come back.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Pat L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 26 October 2013
Dear Trip Advisor Member,

Thank you for taking the time to write a great review for our property.We're so glad you stayed with us, and that you'll choose us again in the future.


Thank you,
Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beaverton, United States
1 review
5 of 5 bubbles Reviewed 25 October 2013

Very clean lobby, rooms and hallways. Courteous, helpful staff who went out of their way to accommodate our group get-together in the lounge. Pool is too small for even short laps but great from small children. Nice hot tub and exercise room. Comfortable beds!

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Joyce A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 26 October 2013
Thank you for taking the time to write such a lovely review, Joyce A.We're so glad you stayed with us, and we hope to see you next time your in the Eugene/Springfield area.

Thank you ,
Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Eugene / Springfield

Property: Hilton Garden Inn Eugene / Springfield
Address: 3528 Gateway St, Springfield, OR 97477-1058
Phone Number:
Region: United States > Oregon > Springfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Springfield
#2 Family Hotel in Springfield
#2 Romantic Hotel in Springfield
#2 Green Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Eugene / Springfield 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Hilton Garden Inn Eugene/Springfield hotel in Oregon is located just off I-5, less than 8 minutes from the University of Oregon campus, Autzen Stadium and 10 miles from the Eugene Airport (EUG). We are conveniently located near many area companies such as Peace Healths Sacred Heart Medical Center at RiverBend, Peace Health Laboratories, Symantec Corp, Weyerhaeuser and Georgia-Pacific. Nearby attractions to the Hilton Garden Inn Eugene/ Springfield include Alton Baker Park on the Willamette River, Lane County Fair Grounds, Gateway Mall and more than 30 local wineries. The Hilton Garden Inn Eugene/Springfield hotel features include the following amenities and services in order to anticipate, meet, and exceed the needs of our guests:- Exquisitely designed guestrooms and suites, all with the Garden Sleep System® adjustable bed, complimentary wireless HSIA, Herman Miller ergonomic Mirra® desk chair, 37-inch flat screen HDTV, microwave, refrigerator, coffee maker, iron/ironing board and hair dryer - The Great American Grill® Restaurant and Bar features breakfast, dinner and evening room service - An indoor pool and spa - A well-equipped Precor® fitness center - 24-hour Pavilion Pantry® - Complimentary 24-hour business center offering computer, printer, fax and internet access - Over 3,200 square feet of flexible meeting-banquet space, catering, full audio-visual equipment - A professional and well equipped sales and catering staff ready to meet your group and meeting needs. ... more   less 
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Also Known As:
Hilton Garden Inn Eugene / Springfield Oregon

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