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Hilton Garden Inn Eugene / Springfield
Ranked #1 of 14 Hotels in Springfield
Certificate of Excellence
GreenLeadersBronze level
Waldport, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Don't let the brand name fool you.”
Reviewed 17 March 2014

For the Hilton name and the price of the room, I was sorely disappointed in the quality of the bed and amenities. The bed gave me a bad back; terrible Keurig coffee; sandpaper for toilet paper; no or bad fan in the bathroom. However, the staff was quite nice.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 18 March 2014
Dear Susan S,

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on the comfort and appointment of our guestrooms and we will use your comments as we continue to evolve our guests' experience moving forward. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction. I would very much like to speak to you to personally apologize for the experience you had during your stay. If you would be so kind as to contact me at 541-741-4682. I would love the opportunity to make amends for your stay.


Thank you ,

Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

710 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Sherwod, United States
1 review
Reviewed 16 March 2014

great hotel....great service...would love to stay in a hotel like this everywhere.....awesome experience...perfect location off freeway and big comfy rooms....have stayed at many hotels and really loved this one !!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Christopher T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 27 March 2014
Dear Christopher T,

Thank you for taking the time to write a review for our property. I'm happy to hear that you had an awesome experience. We hope to see you the next time you are in the Eugene/Springfield.


Thank you,

Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lacey, United States
1 review
Reviewed 14 March 2014

First time I stayed at this hotel. I loved it. Very clean. Awesome staff. Would stay here again. Lots of construction going on around the area but was able to manage to get around. Close to all the places I needed to travel. Only additional thing I could ask for was "non-pork" alternatives for breakfast.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Angela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 27 March 2014
Dear Angela R,

Thank you for taking the time to write a review for our property. I'm glad to hear that you had a great stay and you experience great service. We hope to see you in the future.

Have a great day !

Thank you,

Esmeralda Hernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, United States
1 review
Reviewed 14 March 2014

I would like to recommend this hotel, because it is a family oriented hotel, and it is a sanctuary for business. The hotel is always clean, and all the staff members are polite, great, professional, and they are always at your service. Moreover, the lobby is really nice, and the breakfast is great. Don't hesitate to book this hotel, I guarantee you that you will love it.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kevin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 17 March 2014
Dear Kevin L,

Thank you for taking the time to write a review for our property. I'm glad that you experience great service and you enjoyed our lobby. Thank you for recommending us. We hope to see you the next time you are in the Eugene/Springfield area.


Thank you,

Esmeralda Hernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, AZ
Level Contributor
90 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 10 March 2014

I stayed one night at this hotel. I had room 508. Check in was fast and the front desk staff was fast and super friendly. The room was spotless clean and very large. With king size bed, desk and large chair. Hotel was quiet and everything was clean and neat. I did not eat but the breakfast area was nicely set up and from the looks it looked great. This was 3-4 time staying at this hotel and I will stay there again. Eugene does not have a huge amount of good hotel, alot of chains but this hotel is a stand out. I stay at many hotels and I highly recommend this hotel, you cannot go wrong.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TRavlerbarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 17 March 2014
Dear TRavlerbarry.

Thank you for taking the time to write a great review for our property. I'm happy to hear you enjoyed our guestrooms and experience fast and friendly service at the front desk. Thank you for all of you great comments, we appreciate your loyalty. See you next time you are in the area.

Thank you,

Esmeralda Hernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roseburg, Oregon
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 March 2014

As noted by others, just off I-5, easy to get to. Quiet room, great bed. Had a good nights sleep. Attentive staff, said it would be no problem to extend a day, if my wife was not released from a local hospital. I would stay here again.

Room Tip: I was on the east side away from the freeway.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Dave_M_USA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 17 March 2014
Dear Dave_M_USA,

Thank you for taking time to write such a wonderful review. I 'm glad to hear you enjoyed our wonderful beds and that you experience great hospitality. Thank you for all your lovely comments. Hope to see you the next time you are in the area.


Thank you ,

Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Canada
Level Contributor
189 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 5 March 2014

All HGIs are good, but this one was exceptional. Room, staff and location were great and food in restaurant was outstanding -- and the wine was reasonably priced, and excellent.
Overall, the best of a really good chain of hotels.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank novascotiakate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 17 March 2014
Dear novascotiakate,

Thank you for taking the time to write a review for our property. I'm so happy to hear that you had outstanding service. Glad to hear that you were able to enjoy our restaurant. Thank you so much for your lovely comments. We hope to see you the next time you are in the Eugene/Springfield area.


Thank you,

Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Eugene / Springfield

Property: Hilton Garden Inn Eugene / Springfield
Address: 3528 Gateway St, Springfield, OR 97477-1058
Phone Number:
Region: United States > Oregon > Springfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Springfield
#2 Family Hotel in Springfield
#2 Romantic Hotel in Springfield
#2 Green Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Eugene / Springfield 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Hilton Garden Inn Eugene/Springfield hotel in Oregon is located just off I-5, less than 8 minutes from the University of Oregon campus, Autzen Stadium and 10 miles from the Eugene Airport (EUG). We are conveniently located near many area companies such as Peace Healths Sacred Heart Medical Center at RiverBend, Peace Health Laboratories, Symantec Corp, Weyerhaeuser and Georgia-Pacific. Nearby attractions to the Hilton Garden Inn Eugene/ Springfield include Alton Baker Park on the Willamette River, Lane County Fair Grounds, Gateway Mall and more than 30 local wineries. The Hilton Garden Inn Eugene/Springfield hotel features include the following amenities and services in order to anticipate, meet, and exceed the needs of our guests:- Exquisitely designed guestrooms and suites, all with the Garden Sleep System® adjustable bed, complimentary wireless HSIA, Herman Miller ergonomic Mirra® desk chair, 37-inch flat screen HDTV, microwave, refrigerator, coffee maker, iron/ironing board and hair dryer - The Great American Grill® Restaurant and Bar features breakfast, dinner and evening room service - An indoor pool and spa - A well-equipped Precor® fitness center - 24-hour Pavilion Pantry® - Complimentary 24-hour business center offering computer, printer, fax and internet access - Over 3,200 square feet of flexible meeting-banquet space, catering, full audio-visual equipment - A professional and well equipped sales and catering staff ready to meet your group and meeting needs. ... more   less 
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Also Known As:
Hilton Garden Inn Eugene / Springfield Oregon

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