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“Never Again” 2 of 5 bubbles
Review of Hilton Garden Inn Eugene / Springfield

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Hilton Garden Inn Eugene / Springfield
Ranked #1 of 14 Hotels in Springfield
Certificate of Excellence
GreenLeadersBronze level
Memphis, Tennessee
Level Contributor
190 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Never Again”
2 of 5 bubbles Reviewed 9 April 2014 via mobile

I am a frequent guest of Hilton hotels and never have I experienced such frustration. In addition to forgetting to code my key for the second night and giving me someone else's receipt at check out (with personal info on it) the restaurant served food that was not edible. I was so bad, 98% was not consumed and was left on the tray. Most normal people would see the food and ask if there was an issue. This hotel didn't care and charged $30 to the hotel room. The parking lot is awkward and not meant to wheel luggage to a car - thanks to concrete curbs. Several other hotels near by. Don't settle for this one.

Stayed April 2014, travelled on business
Helpful?
5 Thank LoveFunTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 11 April 2014
Dear LoveFunTravels,

Thank you for taking the time to write a review for our property. I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your comments will help us to correct these issues and we hope you will consider staying with us the next time you are in the area. I would very much like to speak to you to personally apologize for the experience you had during your stay. If you would be so kind as to contact me at 541-741-4682. I would love the opportunity to make amends for your stay.

Thank you,
Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

688 reviews from our community

Traveller rating
    440
    181
    44
    15
    8
See reviews for
240
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207
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
renton, United States
1 review
5 of 5 bubbles Reviewed 8 April 2014

Professional staff. Breakfast Bar and menu was exceptional. Rooms were clean and well equipped. Towels were folded neatly with the added little fun hand towel. Parking lot was well lit and hotel was right off the freeway.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Les F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 16 April 2014
Dear Les F,


Thank you for taking the time to share your wonderful comments. The service you experienced is something that our team strives for everyday! Hopefully, we have the opportunity to host you and your family again in the future. Thank you, Esmeralda Hernandez Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 3 April 2014 via mobile

Great place to stay, comfortable rooms. I had only one complaint. The reason I gave the hotel only three stars was the morning we awoke, their hot water wasn't working. I mentioned it to the hotel staff working the front desk, but she didn't seem very sympathetic. Just a comment that 'everyone' experienced it. I thought they would at least provide us a breakfast food voucher or something from the restaurant, but no, nothing :(

Stayed March 2014, travelled as a couple
Helpful?
1 Thank jimsch71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 16 April 2014
Dear jimsch71,

Thank you for taking the time to write a review for our property. I am very sorry about the service you experience during your stay. I would very much like to speak to you to personally apologize for the experience you had during your stay. If you would be so kind as to contact me at 541-741-4682. I would love the opportunity to make amends for your stay.

Thank you,

Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cathedral City, CA, United States
1 review
5 of 5 bubbles Reviewed 2 April 2014

We stayed sat the Hilton Garden Inn Mar. 28-April 1, 2014. Beyond any doubt this was our best experience at a hotel. It is a newer hotel and is laid out beautifully. It is casual and so comfortable we fantasized about easily we could live there had we the time and the money!

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Maxine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 5 April 2014
Dear Maxine M,

Thank you for taking the time to write a review for our property. I'm happy to hear that you enjoyed your stay. We certainly hope to see you the next time you are in the Eugene/Springfield area.

Have a great day !


Esmeralda Hernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canby, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 25 March 2014

Good and Clean, stayed for a business trip. Will be staying there every other month for work. Will be the place I stay while traveling and working in Eugene. Only reservation is the cost of the breakfast, especially for Hilton Honors members, just a little steep after paying the rate for the room. But all in all a good experience.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kirk L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 27 March 2014
Dear Kirk L,

Thank you for taking the time to write a review for our property. I'm glad to hear you enjoyed your stay with us. We appreciate your loyalty. Please let me know if we can do anything to make your stay better.

Thank you,

Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waldport, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 17 March 2014

For the Hilton name and the price of the room, I was sorely disappointed in the quality of the bed and amenities. The bed gave me a bad back; terrible Keurig coffee; sandpaper for toilet paper; no or bad fan in the bathroom. However, the staff was quite nice.

  • Stayed March 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 18 March 2014
Dear Susan S,

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on the comfort and appointment of our guestrooms and we will use your comments as we continue to evolve our guests' experience moving forward. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction. I would very much like to speak to you to personally apologize for the experience you had during your stay. If you would be so kind as to contact me at 541-741-4682. I would love the opportunity to make amends for your stay.


Thank you ,

Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sherwod, United States
1 review
5 of 5 bubbles Reviewed 16 March 2014

great hotel....great service...would love to stay in a hotel like this everywhere.....awesome experience...perfect location off freeway and big comfy rooms....have stayed at many hotels and really loved this one !!

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Christopher T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 27 March 2014
Dear Christopher T,

Thank you for taking the time to write a review for our property. I'm happy to hear that you had an awesome experience. We hope to see you the next time you are in the Eugene/Springfield.


Thank you,

Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Eugene / Springfield

Property: Hilton Garden Inn Eugene / Springfield
Address: 3528 Gateway St, Springfield, OR 97477-1058
Phone Number:
Region: United States > Oregon > Springfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Springfield
#2 Family Hotel in Springfield
#2 Green Hotel in Springfield
#2 Romantic Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Eugene / Springfield 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Hilton Garden Inn Eugene/Springfield hotel in Oregon is located just off I-5, less than 8 minutes from the University of Oregon campus, Autzen Stadium and 10 miles from the Eugene Airport (EUG). We are conveniently located near many area companies such as Peace Healths Sacred Heart Medical Center at RiverBend, Peace Health Laboratories, Symantec Corp, Weyerhaeuser and Georgia-Pacific. Nearby attractions to the Hilton Garden Inn Eugene/ Springfield include Alton Baker Park on the Willamette River, Lane County Fair Grounds, Gateway Mall and more than 30 local wineries. The Hilton Garden Inn Eugene/Springfield hotel features include the following amenities and services in order to anticipate, meet, and exceed the needs of our guests:- Exquisitely designed guestrooms and suites, all with the Garden Sleep System® adjustable bed, complimentary wireless HSIA, Herman Miller ergonomic Mirra® desk chair, 37-inch flat screen HDTV, microwave, refrigerator, coffee maker, iron/ironing board and hair dryer - The Great American Grill® Restaurant and Bar features breakfast, dinner and evening room service - An indoor pool and spa - A well-equipped Precor® fitness center - 24-hour Pavilion Pantry® - Complimentary 24-hour business center offering computer, printer, fax and internet access - Over 3,200 square feet of flexible meeting-banquet space, catering, full audio-visual equipment - A professional and well equipped sales and catering staff ready to meet your group and meeting needs. ... more   less 
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Also Known As:
Hilton Garden Inn Eugene / Springfield Oregon

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