We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Customer service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hilton Garden Inn Eugene / Springfield
Ranked #1 of 14 Hotels in Springfield
Certificate of Excellence
GreenLeadersBronze level
Prineville, United States
1 review
“Customer service”
4 of 5 bubbles Reviewed 1 May 2014

Allowed me to check in early so I didn't have to haul my luggage with me to doctor appts. Room was great and accommodated me on the day of my surgery with a shuttle to the hospital. Very good service.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sandra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 23 May 2014
Dear Sandra W,

Thank you for taking the time to write a review for our property. I'm very happy to hear that we were able to accommodate an early check in. We certainly hope to see you the next time you are in the Eugene/Springfield area.


Thank you !

Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

699 reviews from our community

Traveller rating
    449
    183
    44
    15
    8
See reviews for
245
145
43
208
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
EUGENE
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 April 2014

best stay ever in a hotel-staff was amazing and everyone helping us make our program work The rooms were great and no matter what i needed the staff heard me out and made it happen -we have a program that had over 100 people attending and everything went perfect. The hotel was amazing with the prep details.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank TAMARA N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 23 May 2014
Dear Tamara N.

Thank you for taking the time to write a review for our property. I'm happy to hear that everything for your event went great. The service you experience is something our team strives for everyday and I'm glad that you were able to experience it . We certainly hope to see you the next time you are in the Eugene/Springfield area.

Thank you ,

Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Rosa, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 April 2014

Nice place, except room 512 is very noisy with the constant loud humming and high pitch of hotel electrical service equipment. Of course, it's even more noticable at night when you 'try' to sleep. Clean, nice linens, towels and amenities. I missed not having a heat lamp for after showering.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 23 May 2014
Dear Robert A,


Thank you for taking the time t write a review for our property. I'm very sorry that room 512 was noisy. I will certainly have maintenance look into this room. Please let me know if we can do anything for you for the inconvenience of the noise. You can reach me at 541-741-4682.
We hope that you will give us another chance in the future to make this right for you.

Thank you,

Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chino Hills, United States
1 review
5 of 5 bubbles Reviewed 27 April 2014

We stay here every time we are in Eugene, which is a few times a year. It is a great hotel. Very friendly and very clean... We recommend it to all our friends who come to the area. Great location to restaurants and it is close to University of Oregon. We go to events there all the time...

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 12 May 2014
Dear Cary G,

Thank you for taking the time to write a review for our property. I'm very happy to hear that you had a great stay. We appreciate you recommending us to your friends and family. I hope that we have the honor of hosted you and your family the next time you are in the Eugene/Springfield area.


Thank you,

Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, United States
1 review
5 of 5 bubbles Reviewed 25 April 2014

I normally stay at Hilton brand hotels for work and I have to say that I prefer this Hilton Garden to the regular Hilton. It's very clean and comfortable, free internet included with the reasonable room rate. Great value for business traveler.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sherry I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 12 May 2014
Dear Sherry I,

Thank you for taking the time to write a review for our property. I want to said that we appreciate your loyalty and I'm happy to hear that you enjoy your stay. We look forward to your next stay with us.

Have a great day !


Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
100 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 22 April 2014

I try to stay at the Hilton Garden Inn when I visit Eugene. The hotel is newer so the rooms are nicely furnished (including a nice pod style coffee maker). The on property restaurant is decent, including the breakfast, which is part of many of the nightly packages. This property is a safe bet.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rocky-mtn-way
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 1 May 2014
Dear rocky-mtn-way,

Thank you for taking the time to write a review for our property. I'm happy to hear you enjoyed our Keurig brewer system that are in very room. We hope we get to host you in the future.


Thank you ,

Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Turlock, United States
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 21 April 2014

Newer clean hotel. Easy on and off highway 5. Big lobby with plenty of seating. Complementary wifi and coffee. Nice pool with small workout room with dumb bells and a few tread mills. Can't beat the price just over $110 per night.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 1 May 2014
Dear David M,

Thank you for taking the time to write a review for our property. I'm happy to hear that you had a great stay. We hope to see you the next time you are in the Eugene/Springfield area.

Thanks !

Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Springfield
0.3 mi away
Comfort Suites
Comfort Suites
#2 of 14 in Springfield
4.5 of 5 bubbles 197 reviews
0.2 mi away
Holiday Inn Express Springfield
0.3 mi away
Holiday Inn Eugene - Springfield
Show Prices
Show Prices
Show Prices
0.3 mi away
Super 8 Springfield/Eugene
Super 8 Springfield/Eugene
#3 of 14 in Springfield
4.0 of 5 bubbles 430 reviews
2.9 mi away
Holiday Inn Express Hotel & Suites Eugene
3.3 mi away
The Valley River Inn
The Valley River Inn
#5 of 34 in Eugene
4.0 of 5 bubbles 639 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Eugene / Springfield? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Eugene / Springfield

Property: Hilton Garden Inn Eugene / Springfield
Address: 3528 Gateway St, Springfield, OR 97477-1058
Phone Number:
Region: United States > Oregon > Springfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Springfield
#2 Green Hotel in Springfield
#2 Romantic Hotel in Springfield
#2 Family Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Eugene / Springfield 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Hilton Garden Inn Eugene/Springfield hotel in Oregon is located just off I-5, less than 8 minutes from the University of Oregon campus, Autzen Stadium and 10 miles from the Eugene Airport (EUG). We are conveniently located near many area companies such as Peace Healths Sacred Heart Medical Center at RiverBend, Peace Health Laboratories, Symantec Corp, Weyerhaeuser and Georgia-Pacific. Nearby attractions to the Hilton Garden Inn Eugene/ Springfield include Alton Baker Park on the Willamette River, Lane County Fair Grounds, Gateway Mall and more than 30 local wineries. The Hilton Garden Inn Eugene/Springfield hotel features include the following amenities and services in order to anticipate, meet, and exceed the needs of our guests:- Exquisitely designed guestrooms and suites, all with the Garden Sleep System® adjustable bed, complimentary wireless HSIA, Herman Miller ergonomic Mirra® desk chair, 37-inch flat screen HDTV, microwave, refrigerator, coffee maker, iron/ironing board and hair dryer - The Great American Grill® Restaurant and Bar features breakfast, dinner and evening room service - An indoor pool and spa - A well-equipped Precor® fitness center - 24-hour Pavilion Pantry® - Complimentary 24-hour business center offering computer, printer, fax and internet access - Over 3,200 square feet of flexible meeting-banquet space, catering, full audio-visual equipment - A professional and well equipped sales and catering staff ready to meet your group and meeting needs. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hilton Hotels Direct, Travel Republic (UK), Odigeo, Ebookers, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Hilton Garden Inn Eugene / Springfield reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Eugene / Springfield Oregon

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing