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“Happy people!” 5 of 5 bubbles
Review of Hilton Garden Inn Eugene / Springfield

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Hilton Garden Inn Eugene / Springfield
Ranked #1 of 14 Hotels in Springfield
Certificate of Excellence
GreenLeadersBronze level
1 review
“Happy people!”
5 of 5 bubbles Reviewed 20 May 2014 via mobile

Wonderful Hotel! Loved our stay here! We even came back for a second night. The staff were ALL friendly and very courteous, customer service is alive and well! Hotel is clean, comfortable and inviting. Definitely recommend for everyone!

Stayed May 2014, travelled on business
Helpful?
Thank Paula F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 5 June 2014
Dear Paula F,

Thank you for taking the time to share your wonderful comments. The service you experienced is something that our team strives for everyday! Hopefully, we have the opportunity to host you again in the future.

Thank you,

Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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688 reviews from our community

Traveller rating
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    44
    15
    8
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Crescent City, CA
1 review
4 of 5 bubbles Reviewed 16 May 2014

Loved this hotel.......only thing was there was NO continental breakfast available. I guess it is something you have to include in your room price if you want it. Was not informed of that. But everything else was great.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 5 June 2014
Dear Debbie H,

Thank you for taking the time to write a review for our property. We do have a bed and breakfast rate that includes breakfast for a discounted price. I'm so sorry that you were not informed about the rate. I will certainly follow up with my front desk staff.

Thank you once again for your time and we hope to see you the next time you are in the Eugene/Springfield area.


Esmeralda Hernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bettendorf
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

Room service was timely and the salad was great. Front desk staff was informative and gave us information and directions. Love a free bottle of water and nice xookies. Comfortable beds and great shower with plenty of room for toiletries. I would recommend this hotel!

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank yzlphoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 5 June 2014
Dear yzlphoto,

Thank you for taking the time to write a review for our property. I'm happy to hear that you enjoyed your stay. We certainly hope to see you the next time you are in town.

Thank you,

Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon
Level Contributor
91 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

We just tried this conveniently located hotel out for the first time. The entrance is a little tricky to find but once you get on the property it is really nice. We checked in and there was a bit of a discrepancy over what we reserved and what we were actually put into, but I thought we resolved that so we didn't check our room but went right back out to take care of the business we were in the area for. Upon arrival to the hotel late that night we discovered that the two rooms we reserved were still wrong and also not connected so after a lengthy discussion where Alicia figured out what happened and made it right, we were off to our rooms. We had accidently left our suitcase at HOME (Oh wow!) but the hotel staff made sure we had the most critical items we needed and that we were comfortable. The breakfast is now an additional fee for some travelers and that was sad to see but it was included in our rooms and it was very good. The breakfast staff were very nice and pleasant and the whole area was kept very clean. The rooms themselves are clean and in good repair. Everything is fresh and new and the décor is beautiful. The beds are very terrible and the comfort adjusting thing is not a selling point as none of us noticed a difference no matter the setting. Overall this was a very clean and convenient stay and we will be back as this was a MUCH improved stay over the downtown Eugene location.

Room Tip: Because of it's location there is really not a room better than another, we go to look at the ro...
See more room tips
  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TravelingTrioOregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 5 June 2014
Dear TravelingTrioOregon,

Thank you for taking the time to write a review for our property. I so sorry about the discrepancy over the rooms you reserved. I'm happy to hear that Alicia took good care of you. We appreciate your time and we hope to see you the next time you are in the Eugene/Springfield area.


Thank you,

Esmeralda Hernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florence, Oregon
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

We have stayed here frequently, mostly for medical reasons but also sometimes just for a weekend away and visiting larger shopping opportunities. The staff is amazing, friendly and eager to go the extra mile to make our stays memorable. The shuttle is a definite big plus for us as I don't drive and most of the medical reasons have involved my husband staying at the hospital overnight. All our dining experiences have been great - cook to order breakfast and nice dinner menu - wonderful food and reasonable prices plus room services if you need it. One stay even included the front desk calling an ambulance for my husband and staff was immediately on hand to assist however they could. Luckily, the medical problem was remedied quickly but the next morning every staff member (even those not on duty the night before) asked how my husband was doing. Can't really express how helpful and comforting that was for us during a difficult time. So - if you want a wonderful, warm and welcoming place to stay for any reason this is it! I can't give it enough stars! By the way, they even have nightlights in the bathroom!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CoastTraveler2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 5 June 2014
Dear CoastTraveler2013,

Thank you for taking the time to write a review for our property. We hope your husband is doing better. We certainly hope to you the next time you are in the Eugene/Springfield area.

Thank you,

Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prineville, United States
1 review
4 of 5 bubbles Reviewed 1 May 2014

Allowed me to check in early so I didn't have to haul my luggage with me to doctor appts. Room was great and accommodated me on the day of my surgery with a shuttle to the hospital. Very good service.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sandra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 23 May 2014
Dear Sandra W,

Thank you for taking the time to write a review for our property. I'm very happy to hear that we were able to accommodate an early check in. We certainly hope to see you the next time you are in the Eugene/Springfield area.


Thank you !

Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
EUGENE
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 April 2014

best stay ever in a hotel-staff was amazing and everyone helping us make our program work The rooms were great and no matter what i needed the staff heard me out and made it happen -we have a program that had over 100 people attending and everything went perfect. The hotel was amazing with the prep details.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank TAMARA N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esmeralda H, Guest Relations Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, 23 May 2014
Dear Tamara N.

Thank you for taking the time to write a review for our property. I'm happy to hear that everything for your event went great. The service you experience is something our team strives for everyday and I'm glad that you were able to experience it . We certainly hope to see you the next time you are in the Eugene/Springfield area.

Thank you ,

Esmeralda Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Eugene / Springfield

Property: Hilton Garden Inn Eugene / Springfield
Address: 3528 Gateway St, Springfield, OR 97477-1058
Phone Number:
Region: United States > Oregon > Springfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Springfield
#2 Romantic Hotel in Springfield
#2 Green Hotel in Springfield
#2 Family Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Eugene / Springfield 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Hilton Garden Inn Eugene/Springfield hotel in Oregon is located just off I-5, less than 8 minutes from the University of Oregon campus, Autzen Stadium and 10 miles from the Eugene Airport (EUG). We are conveniently located near many area companies such as Peace Healths Sacred Heart Medical Center at RiverBend, Peace Health Laboratories, Symantec Corp, Weyerhaeuser and Georgia-Pacific. Nearby attractions to the Hilton Garden Inn Eugene/ Springfield include Alton Baker Park on the Willamette River, Lane County Fair Grounds, Gateway Mall and more than 30 local wineries. The Hilton Garden Inn Eugene/Springfield hotel features include the following amenities and services in order to anticipate, meet, and exceed the needs of our guests:- Exquisitely designed guestrooms and suites, all with the Garden Sleep System® adjustable bed, complimentary wireless HSIA, Herman Miller ergonomic Mirra® desk chair, 37-inch flat screen HDTV, microwave, refrigerator, coffee maker, iron/ironing board and hair dryer - The Great American Grill® Restaurant and Bar features breakfast, dinner and evening room service - An indoor pool and spa - A well-equipped Precor® fitness center - 24-hour Pavilion Pantry® - Complimentary 24-hour business center offering computer, printer, fax and internet access - Over 3,200 square feet of flexible meeting-banquet space, catering, full audio-visual equipment - A professional and well equipped sales and catering staff ready to meet your group and meeting needs. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Eugene / Springfield Oregon

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