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“Best HI Express I've stayed at” 5 of 5 bubbles
Review of Holiday Inn Express Springfield

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Holiday Inn Express Springfield
Ranked #8 of 14 Hotels in Springfield
Certificate of Excellence
Pleasanton, California
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best HI Express I've stayed at”
5 of 5 bubbles Reviewed 30 July 2012

Traveled from the SF Bay Area to Portland, OR. Springfield, OR is a good stopping point if you don't want to drive until the late night. The hotel is easy off/on to Highway 5 both directions. Rooms are well decorated, clean, and comfortable. The staff is helpful and friendly, and the prices are reasonable. They have pet friendly rooms and a grassy pet area in front of the hotel if you are traveling with your four legged friend. Indoor pool and free wifi in your room. They have the standard HI Epress breakfast with a staff person continously monitoring it and refilling the food. There is a brewpup with food and alcohol next door and restaurants (including jack in the Box and Outback Steakhouse) within two blocks, easy walking distance. I recommend this hotel if you need a good quiet place to rest your head.

  • Stayed July 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Joseph A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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178 reviews from our community

Traveller rating
    89
    59
    22
    5
    3
See reviews for
77
41
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30
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
California
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 30 July 2012

I was very pleased with the hotel - the staff were friendly and went out of their way to be helpful. The room was clean, quiet, and included a fridge and microwave. The a/c worked properly. I was impressed with the breakfast - it included all the good stuff, such as fruit, waffles, great yogurt choices, juices, and more.
The hotel was also close to Cabela's, so we made a stop there as well.
If only the other hotels on our trip were like this one!

Room Tip: There is a Holiday Inn and Holiday Inn Express in the same block - this one is closer to the main st...
See more room tips
  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank PakehaCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 17 July 2012

Booked this while on the road while returning from Crater Lake. Great location close to I-5 and shopping malls. Asked for an inside room on the 3rd and my request was granted. Nice room and clean bathroom. Warm breakfast typical of Holiday Inn Express hotels. Overall a good experience.

  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank fc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Klamath Falls, Oregon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 July 2012

The front desk staff was great, room nice, convenient and pretty quiet. My first time to have an automated pancake at breakfast.

  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vancouver
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 11 July 2012

HORRIBLE SERVICE!! We were watching TV after a long day when we were falsely accused of stomping on the floor not once, but accused us 4 times.I don't think its possible that any stomping noises could be made when we were on our beds..as we tried to communicate this to the rude lady at the front desk, she would not listen. By the third time, she knocked on our door at 1am in the morning when we were almost sleeping, and threatened to call the security on us if we didn't stop. This has by far been the worst and most UNFRIENDLY customer service my family and I have ever experienced. She ignored our explanations and would not listen. I do NOT RECOMMEND anyone to stay at this hotel.

And it smelt like smoke in the room. But that is nothing compared to the rude customer service.

  • Stayed July 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank jamie l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Springfield, responded to this review, 27 July 2012
Dear jamie l,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Springfield.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eagle, Idaho
Level Contributor
65 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 6 July 2012

This hotel is the perfect stop when traveling along I-5. Easy on/off access with lots of inexpensive restaurants close by. I'm not a fan of pet-friendly hotels, but this hotel was very clean. Staff was friendly and helpful. Lighting in the bathroom was good compared to other HIE hotels I've stayed at. There was a shortage of plug-ins in the room and the ones that were there were worn out. Breakfast was adequate. It would have been better if more fruit was available. All I saw was a bowl of apples on a table in the lobby area. Would stay there again, if traveling through the area..

  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank sandgravity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 June 2012

After learning that our confirmed reservation had been cancelled by the Best Western New Oregon Motel on graduation week-end and arriving late in the evening we were left to find a room where there were few rooms in the area. When we arrived at this HIE, the lady at the desk spent an undue amount of time trying to find something for us. There were people checking in and problems with the elevator but she persisted and found the last room available and stayed cheerful and cool the entire time. She also recommended a place to eat which was reasonable and the food good.
The room was a great room--large and comfortable with a spa tub. I'd highly recommend this hotel.

  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hayden S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Springfield

Property: Holiday Inn Express Springfield
Address: 3480 Hutton St, Springfield, OR 97477-1075
Phone Number:
Region: United States > Oregon > Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Springfield
#4 Romantic Hotel in Springfield
#6 Business Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Springfield 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Located just off I-5 in the Gateway District, the Holiday Inn Express Hotel & Suites is convenient to all Eugene and Springfield have to offer. Whether you are visiting one of our local businesses such as Peace Health Riverbend Hospital, Georgia Pacific, Weyerhaeuser or Symantec, perhaps catching an Oregon Ducks football game or just passing through, the Holiday Inn Express Hotel & Suites has all the conveniences you need without the ones you don't! Join us each morning for our 'Still Free, Now Hot!' Express Start breakfast bar featuring fluffy scrambled eggs or cheese omelets, crispy bacon, sausage patties or sausage gravy and flaky biscuits. You will always find the signature cinnamon rolls you have come to know and love and our own 100% Arabica Smart Roast and regular coffee. Be our guest at the Holiday Inn Express Hotel & Suites and experience our warmth and hospitality. You may not leave our hotel any smarter, but rested and ready for a new day are in the bag! Stay Smart. Holiday Inn Express ... more   less 
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Also Known As:
Holiday Inn Express Springfield Hotel Springfield
Holiday Inn Springfield
Holiday Inn Express Springfield Oregon

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