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“Sunriver Resort”
Review of Sunriver Resort

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Sunriver Resort
Ranked #1 of 4 Hotels in Sunriver
Certificate of Excellence
Portland, OR
Level Contributor
133 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Sunriver Resort”
Reviewed 31 March 2012

We stayed in a Lodge Village Suite for 4 nights over springbreak 2012. The suite was roomy with vaulted ceiling, an open loft with two queen beds, and equipped with a full kitchen (minus oven), gas fireplace, 2 bathrooms. Beds were comfortable, the kitchen was usable. Some of the sitting room furniture could have done with an update, as the sofa sleeper was very soft and was not at all comfortable to sit on. The main reason for us to stay at this place was its unbeatable proximity to Mount Bachelor winter recreation, and the availability of other kid-fiendly activities such as ice skating and bike rentals right in the resort. You do pay for these amenities, of course, as the price for the suite was somewhat higher than in hotels in, say, La Pine, and equipment rentals (bikes, snow shoes) in the resort Village Mall were quite pricey as well. Also, the resort can become crowded with vacationers. Overall we were satisfied with our experience, the kids liked the available activities. One thing of note is that the bathrooms are not heated, so they tended to be ice cold in the morning. Two serious issues not comensurate with the price charged for our room: The bathroom plumbing needs work, as the showers would turn from ice cold to scalding hot depending on whether the water was running at another fauced in the room or the toilet was flushed. This is also the first hotel I have ever been to where the hot water ran out when two people took simultaneous showers in the two bathrooms.

  • Stayed March 2012, travelled with family
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Helpful?
Thank rttroeger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Helotes, Texas
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 March 2012

We enjoyed vacationing at Sunriver just a few weeks ago. It was nice to have everything you needed at one place including a grocery store, coffee shop and attractions. The village at Sunriver has a skating rink, shops and ski/snowboard rentals. The resort is spread our so you do not feel overcrowded. We took one day and rented sleds and went to a snow park up near bachelor. This was only 15 minutes away and was super fun for the kids. Lastly, Bend is only 20 minutes away which is a nice touch. Make sure to visit the Mill District which has great shops and a few restaurants. All in all a fun stay

  • Stayed February 2012, travelled with family
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Helpful?
Thank Nathan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 March 2012

A group of 50 went skiing at Mt. Bachelor. We stayed at Sunriver. what a great experience. From the efficient check-in process, to our servers in the bar and restaurant as well as during our banquets, everything was great. I loved that your water glass was never empty yet you never knew who filled it! Our rooms were clean and comfortable. I would got back anytime in any season!

Room Tip: If you like the spa or jauzzi request close to room when making reservations.
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  • Stayed February 2012, travelled with friends
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Helpful?
Thank paspinwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 March 2012

Gorgeous wedding site, lovely service and wonderful, relaxed place to stay and see friends.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janred_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arcata, California
2 reviews
Reviewed 5 March 2012

I found this resort had everything I needed and wanted. I had not stayed in Sun River for 10 years, usually picking it's big sister in Bend but I was so happy with this choice that it made me want to return in the near future. Loved the spa, salt water pool and hot tub, great locker rooms, indoor tennis, so nice. Beds were great as well.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Ctimek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland
1 review
Reviewed 4 March 2012

I know this is my first review, but after a recent stay I am eager to tell others of the direction this place is headed. I have stayed here three times in the last five years, and this last trip was my last until I hear the current leadership is gone. I was even told very proudly by the front desk staff that their General Manager was just named Hotelier of the Year in Oregon. A few things to say about this. #1, when I later asked for the General Manager I was told they "haven't had one in years but that they have a managing director". #2, when I asked to speak to this person I was told they "Don't work weekends". #3, when I looked up their name I found that it was actually the Managing Director's boss, the Regional Managing Director that won this "prestigious" award.

So, while this was a minor annoyance, what caused me to be bothered by this was that I was in the midst of experiencing and endless letdown. My room was a terribly aged room that when sold over the phone I was told it was "recently updated", far from I assure you. I would post photos but they are so dark you can't make much out, my cell phone doesn't have a strong enough flash. When I opened the overpriced mini-bar I was very disappointed to see an Apple Juice that had expired over one year ago (and a bargain price of only $5).

The staff in the two dining rooms was never warm and inviting and we always felt like we had disturbed their break. In fact, between serving us you could hear their rather inappropriate conversations and watch them drink their iced tea.

Many of the buildings around the property looked amazing, great detail and very clean, but an equal amount of the buildings appeared run down and in disrepair. They either have serious budget problems or a terrible maintenance team/manager.

The spa is a joke, don't even bother.

The walking and bike paths are awesome, the views are fantastic, the golf better than average, and the local attractions are great.

In the end, you can stay for cheap and get a cheap getaway. Next time though I will stay in Bend at a place like the new Oxford and go to Sunriver to play. after all you don't have to stay there and subject yourself to their lack of hospitality in order to enjoy the paths and recreation of the area.

And one final thought about the "hotelier of the year", with such great hotels like The Stephanie Inn, The Allison Inn & Spa, and The Monaco (I'm sure I am missing more here) how can someone who operates from a regional level and never talks to a guest ever get that award; stinks to me.

Room Tip: spend more and get more, but you should stay at one of the amazing Oregon hotels that I mentioned in...
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunriverResort_12, Director of Operations at Sunriver Resort, responded to this review, 22 March 2012
We are sorry to hear that you were displeased with your most recent stay at Sunriver Resort. We take great pride in our customer service and our team is truly committed to creating exceptional experiences for our guests. It is disappointing to learn that your visit was not consistent with our standards.

Please know that we take your comments seriously and have followed up with the appropriate departments. We hope you will reconsider staying with Sunriver Resort in the future.

Please feel free to contact me directly at kmiller@sunriver-resort.com with any additional comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 March 2012

Came to do some snowboarding at mt. Bachelor. This place is great! Fully stocked lodge with plenty of space. Location is good, beautiful and everything we need is here or super close. Highly recommend! You can fit 6 comfortably. At the nightly rates of $200 that is a steal!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KayanUW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunriver Resort

Property: Sunriver Resort
Address: 17600 Center Drive, Sunriver, OR 97707
Phone Number:
Region: United States > Oregon > Central Oregon > Sunriver
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Sunriver
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sunriver Resort 4*
Number of rooms: 240
Official Description (provided by the hotel):
Sunriver Resort, located 15 miles south of Bend in Central Oregon, is a AAA Four-Diamond award winning property. The Heart & Soul of the Great Northwest, Sunriver Resort is a year-round outdoor enthusiast's dream with golf, spa, tennis, swimming, horseback riding, canoeing, fly fishing, skiing and snowboarding at Mt. Bachelor Ski Resort. ... more   less 
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Also Known As:
Sunriver Hotel Sunriver

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