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Motel 6 Sutherlin, OR
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Reviews (382)
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202 - 207 of 382 reviews
Reviewed 21 December 2013

Booked it on the Expedia mobile app while driving up late at night from CA. Late check in and you have to buzz the door when you get there. Staff checked me in quickly with no issues. While the room was small, it was clean and modern. The bed was a little firm, but still comfortable. Was there less than seven hours and then up and going again. The continental breakfast had biscuits and gravy, fresh waffles, and the other usual items. Good value for the price, but I was only there for seven hours.

  • Stayed: December 2013, travelled on business
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Thank huntfish1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
heritagehotelmgmt, General Manager at Motel 6 Sutherlin, OR, responded to this reviewResponded 23 December 2013

Thanks for stopping and we hope you'll stop whenever traveling through.

We take security very seriously, so absolutely we lock the door from the vestibule to the lobby after 11 PM so that only guests can enter without staff admitting them. We are staffed 24/7, have only internal corridors, lit parking, and security cameras throughout.

In addition to what you mentioned for breakfast we also offer omelets, yogurt, fresh fruit, several types of muffins and bagels, several types of hot and cold cereals, and a variety of beverages are available 24/7.

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Reviewed 17 December 2013

Everything was good especially what you get for the price. All that you find in a big name hotel for half the price you can't go wrong with "guesthouse" inn and suites. I book this brand any time that it is available. As I am from Canada I really would love to see this chain here in my home country it would seriously raise the bar

  • Stayed: December 2013
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Thank Fanafeso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
heritagehotelmgmt, General Manager at Motel 6 Sutherlin, OR, responded to this reviewResponded 23 December 2013

Thanks for the great comments about the GuestHouse chain. Many travelers don't realize there are 18 GuestHouses in Washington and Oregon alone, and that the Boomerang Returns Rewards Program is available at all of them!

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Reviewed 6 December 2013

The hotel was clean, and the front desk was friendly, but there were two major issues:
1. Our door key never worked. First, we were locked out because we couldn't get into the building (since the key didn't work). Since we were late arrivers, all the doors were locked. Eventually, the front desk staff person came to the door, after we range the bell and waited. Since it was cold, and we had a feverish 2 year old, this was not at all ideal. Once she let us inside, she tried to make our key work again, but after three trips back downstairs to let her know it didn't work, she finally came up and manually let us into our room. It was late, we had a sick baby, and I get that it wasn't her fault, but it might have been good to just let us into our room after trip two, and try to figure out a key that did work.
2. Our bed had no comforter, just sheets. At that point, we were too tired to call down, but it was frustrating, and I've never been to a hotel where there was no comforter or blanket on the bed. Very odd.

Room Tip: Ask for a comforter, apparently.
  • Stayed: November 2013, travelled with family
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Review collected in partnership with this hotel
Thank Patricia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
heritagehotelmgmt, General Manager at Motel 6 Sutherlin, OR, responded to this reviewResponded 7 December 2013

Very sorry about the door key. Yes, our associate should have just let you in and dealt with the key later. We should have handled that better.

Yes, it is very odd there was no comforter. That is certainly not intended and I don't believe I have ever had that happen before! We would have been happy to bring you a warm down comforter or wool blanket. We're staffed 24/7 and pressing 0 on the phone would have done the trick!

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Reviewed 6 December 2013

This was the fourth time we've stayed at this hotel. Rooms a bit old and austere, but clean and comfortable. Very satisfying Continental breakfast. And a great price. Friendly staff, very accommodating. We would booked to stay here again.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Bruce P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
heritagehotelmgmt, General Manager at Motel 6 Sutherlin, OR, responded to this reviewResponded 7 December 2013

Thanks for recognizing our comfort, cleanliness and great staff. We look forward to your next stay.
One clarification - breakfast is actually more than continental, which you find at a typical economy hotel. Ours includes waffles, biscuits and gravy, omelets, yogurt, fruit, varieties of hot and cold cereals and varieties of bagels and muffins.

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Reviewed 2 December 2013

the elevator was broke had to pack lots of stuff to 3rd floor...massive amounts of black hair in pillow cases and sheets ..good breakfast....very poor customer service not very friendly wouldnt recomend

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Easytobook.com
Thank Justin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
heritagehotelmgmt, General Manager at Motel 6 Sutherlin, OR, responded to this reviewResponded 6 December 2013

We understand the inconvenience of the elevator being down. Very sorry for your trouble. Of course, we've been working very hard to repair it with our service provider and it is operational again. While it was out we informed all guests, suggested 1st floor rooms, and offered assistance for those that still preferred an upper floor like yourself.

Very sorry also if you found anything wrong with the sheets or pillow cases. That is highly unusual for us and completely unacceptable. I am assuming you let us know while on site so we could correct it for you? We want every guest stay to be perfect. If it is not in any way we absolutely take responsibility and try to make it right.

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