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“Great Stay”

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Best Western Plus Hartford Lodge
Ranked #1 of 2 Hotels in Sutherlin
Certificate of Excellence
GreenLeadersBronze level
Olympia, Washington
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Stay”
Reviewed 14 February 2014

Excellent value for accommodates to include fresh made breakfast to your order. Excellent staff/service. Enjoyed the hot tub after a long 500 mile drive from CA East Bay Area. We have stayed here before and always find it a great place to relax without having to think about find a suitable place to stay.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank Catlover C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon K, Manager at Best Western Plus Hartford Lodge, responded to this review, 12 April 2014
Thank you for staying with us during your long trip! That Jacuzzi tub does wonders after a long drive. We will always have a Hot, Cooked-To-Order Omelet waiting for you with a smile! ^_^ We appreciate you visiting us again and hope the rest of your trip went well.
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682 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • French first
  • German first
  • Turkish first
  • Any
English first
Hood River, Oregon, Usa
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 January 2014

Nice and quiet, very clean rooms. Accomodating desk clerk moved us to a second room due to smoke odor in the first room. Delightful breakfast cook--welcomed us with a big smile and delicious cooked-to-order eggs!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank lyndadocs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon K, Manager at Best Western Plus Hartford Lodge, responded to this review, 12 April 2014
Thank you so much for writing us a review! I sincerely apologize that the initial room was not up to this standard. We do have a strict 'No Smoking Policy' at our property. However, some guests do not honor that policy and smoke in the room. When this happens, we usually strip the room, shampoo the carpets, and block the room until it all airs out. I am unsure why this room was not reported to me. This room should not have been rented out at all that night and you should have initially been placed in a room ready to go. We’re glad you enjoyed our Cook-To-Order breakfast! We like to make sure our guests leave with a hearty breakfast before their day of traveling.
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Shoreline, Washington
Level 4 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 January 2014

We got this place through Hotwire and were pleasantly surprised. Their made to order eggs and pancakes puts this a step above the Choice Hotels standard faire ( with is usually not bad either). I had reserved 2 rooms and without my asking, the staff put us in adjacent rooms so we could go through the inner door instead of going outside. The beds and rooms were very comfortable and the cookies were a treat. Pool was a little cold (what do we expect at the end of November?), but the jacuzzi was nice. The positive and negative of it is it is in its own building, so you have to go out to get there. We would definitely stay here again. It is a good stopping point in southern Oregon if you are traveling the I-5 corridor.

  • Stayed November 2013, travelled with family
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Helpful?
Thank RUTraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon K, Front Office Manager at Best Western Plus Hartford Lodge, responded to this review, 30 January 2014
It is nice to hear that we were able to provide you with such a great hotel experience! I am glad that we were able to accommodate you with the adjoining rooms prior to your arrival. We try to make sure each of our guests’ needs are met without the guest even having to ask! I’m sorry that the pool was not warm enough for your liking. We try to keep it at a steady 80 degrees, but even one or two degree variation either direction can be felt. I will make sure our Maintenance Staff is checking and regulating this temperature consistently to make sure our guests can enjoy the pool thoroughly. Our guests tend to like that the pool is separate from the guest rooms because it helps to keep the noise level down. I know that in the winter months it may be difficult to brave the cold parking lot in your swimming suit. There is a bathroom in the pool building though, so you can change when you get into the annex. Thanks again for writing this review for us, we always appreciate our guests’ great feedback! I sure hope that we get another opportunity to serve you next time you come through our area of Southern Oregon.
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Florence, Oregon
Level 6 Contributor
92 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 15 January 2014 via mobile

The staff was very friendly both over the phone and when we arrived.
Very clean I enjoyed the cute swan and fan folded wash cloths.

The breakfast was nice, I liked having the made to order omelet. My children preferred the breakfast bar because it had waffles.

I left 4 stars instead of 5 only because the hot water heat must be turned to full hot to be a warm enough shower, both in the mornings and in the evenings. I would have enjoyed a warmer and being able to relax in a shower, subconsciously I worry about running out if hot water when it has to be turned all the way to hot so I showered much faster. Luckily the heat held out through a shower. But none the less, they need to turn the heat up to the 120 and if it's there already need a bigger water heater.

The pool was a little cold for my liking but my husband and children got used to it and enjoyed the swim while I relaxed in the hot-tub. Watch your step. The red bricks and the lounge area tiles are VERY slick :)

Stayed January 2014
Helpful?
Thank MTKKKF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon K, Front Office Manager at Best Western Plus Hartford Lodge, responded to this review, 19 January 2014
Thank you for staying with us during your travels. I am glad that you found our property to be clean and enjoyable. I am sorry that you felt the water was not set at a high enough temperature. We have it set at 119 degrees. I will have our maintenance crew check to make sure that they are running properly. It’s nice to hear that you and your family were able to make use of our beautiful indoor pool and Jacuzzi! Please come see us again next time you are traveling our direction. We will be ready to whip up some more fresh omelets for you!
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North Vancouver, Canada
Level 5 Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 12 January 2014

Our second and third stay at the Hartford Lodge! We discovered this little gem a short while ago on our trip to the beautiful interior of Oregon. The hotel has continued its great friendly service at check in/out, ample complimentary parking, clean and well designed units. We made use of the home cooked hot breakfast on these two one day stays and can report the food was well prepared and very tasty.
If you are traveling along the I-5 on your trips, this hotel is highly recommended.

Room Tip: Ground floor was convenient for treking in the luggage. Was able to park in front of the unit as it...
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  • Stayed December 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank plang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon K, Front Office Manager at Best Western Plus Hartford Lodge, responded to this review, 19 January 2014
Thank you for staying with us! It always makes us feel great to know that we have earned our guests’ trust by seeing them return to stay with us again and again. Thank you for noticing how much work we put into making sure our guests get the most comfortable hotel room and overall hotel experience possible. I hope that we see more of you as you travel up and down I5. Thanks again!
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solvang
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 January 2014

This place is clean and in good shape. They have an indoor pool and that's nice for the kids as it gets cold in the winter time. The breakfast is great and really adds to the value. You will be full and Sergio the chef adds special treats. I would highly recommend this property if your visiting the Roseburg Oregon area. The staff is so pleasant and helpful. They do a great job!

  • Stayed December 2013, travelled on business
    • Value
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Helpful?
Thank Gerardo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon K, Front Office Manager at Best Western Plus Hartford Lodge, responded to this review, 19 January 2014
Thank you for writing this review for us. I am so glad that Sergio was able to make your morning even more pleasant with his top notch omelet skills! He sure knows how to do breakfast right. I hope that we get another chance to serve you next time you are passing through our area!
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San Bernardino, California
1 review
Reviewed 31 December 2013

We have stayed at the Hartford Lodge twice. We plan on many more stays there. The rooms are clean, beds great. Their service is the finest we have ever had. The full breakfast is outstanding. For such a small town, this is the best place we have ever stayed.

Room Tip: I don't know if there are any bad rooms.
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IPABob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon K, Front Office Manager at Best Western Plus Hartford Lodge, responded to this review, 2 January 2014
Thank you for writing this review on our behalf! I’m so glad that we have been able to provide you with a comfortable and safe place to get the rest you needed during your travels. Sutherlin is a small town and that is part of the reason why you are able to get the great, personal service that we strive to offer to each of our guests. We want to make sure you are as comfortable with us as you are in your own home! We definitely look forward to your next visit with us! Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hartford Lodge

Property: Best Western Plus Hartford Lodge
Address: 150 Myrtle St, Sutherlin, OR 97479-9493 (Formerly Best Western Plus Hartford Lodge - Sutherlin / Roseburg)
Phone Number:
Region: United States > Oregon > Sutherlin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Sutherlin
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Hartford Lodge 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Best VALUE in the Roseburg Area! CLEANEST Rooms. INDOOR Pool/Hot Tub. FREE Cooked-to-Order breakfast! Just 5 Miles North of Roseburg, Oregon! LESS than a 10 minute drive! We are located just off of I-5 at exit 136. At the BEST WESTERN PLUS Hartford Lodge in Sutherlin, Oregon. We pride ourselves in our guests complete satisfaction, every day. Included for each guest at the BEST WESTERN PLUS Hartford Lodge is a full cooked-to-order breakfast as well as our signature Hartford Lodge Breakfast Buffet. We have an indoor heated pool and hot tub, fitness center, free Wi-Fi, onsite laundry facility, and a business center. Each guest room offers a microwave, refrigerator, coffee maker, flat screen television, cable, HBO(R), and a DVD player. We are a pet friendly hotel with dedicated pet rooms. While you are in the Sutherlin area, be sure to visit the Wildlife Safari in Winston, Oregon, an award winning, globally known wildlife park nestled right here in southern Oregon! Also stop by Crater Lake National Park, home of the deepest lake in the country. The beautiful Umpqua River, which runs only through Douglas County, is another Oregon gem with a visit. Whether you are looking for an adventurous white water rafting exertion, a serene waterfall hike, a fruitful fishing trip, or a peaceful picnic, the Umpqua River is something you shouldn't miss! We are just minutes away from countless local southern Oregon vineyards and wineries, including, but not limited to: Reustle Prayer Rock, Henry Estate, and Melrose Vineyards. Our location makes for easy access to many nearby companies and corporations in the Sutherlin and Roseburg areas. We are a short jaunt from Allstate, Murphy Plywood, Orenco Systems, Premier West Bank, Umpqua Bank, Bi Mart, and Century 21. We are also a short drive from Roseburg Forest Products, Charter Communications, Costco, and KPIC TV. Stay with us at the BEST WESTERN PLUS Hartford Lodge in Sutherlin, Oregon to experience affordable luxury and the cleanest hotel rooms you've ever stayed in. ... more   less 
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