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Embassy Suites by Hilton Portland Washington Square
Ranked #1 of 9 Hotels in Tigard
Certificate of Excellence
GreenLeadersSilver level
Sioux Falls SD, United States
1 review
“Great Place”
Reviewed 2 May 2014

The staff was wonderful making sure you had what you needed and always said hi when you passed them in the building. the rest of the building was maintained and clean. would come back again for pleasure trip.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Randy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wil L, Front Office Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, 4 May 2014
Dear Randy A.,

Thank you so much for such a great review. We try to make all of our guests at the Embassy Suites feel welcome and like they're at home. It was a pleasure having you with us and we hope to see you again the next time you're vacationing in Oregon!
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1,156 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (164)
Date | Rating
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English first
Yuma, Arizona
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 April 2014

Hotel was beautiful, clean, very comfortable. Staff was very friendly. The beds were probably the best part, so comfortable and perfect pillows. I can't state this enough! The stay was awesome. Highly recommend!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank dands2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wil L, Front Office Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, 4 May 2014
Dear dands2010,

Thank you for staying with us at the Embassy Suites at Washington Square. We're very pleased to know that your stay was "awesome" and that the beds were very comfortable to come to after a long day. For others that might be curious as well, you can visit www.hiltontohome.com to see all the bedding we use in our hotel and even order some for yourself if you like!!

Take care and we hope to see you again the next time your traveling to the northwest!
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2 reviews
Reviewed 30 April 2014

I was looking for a deal, say ... 79 bucks or so. I finally just bit the bullet and paid over 100 for Embassy Suites and I'd pay it again any time! The staff was incredibly efficient and friendly. The cook-to-order breakfast is BETTER than any restaurant one would find and stretches over a 4-hour period so we didn't have rush out to get it. The indoor pool isn't huge, but the hot tub was clean and had excellent jets. The room was spotless and the heat/air did not need to be adjusted at all. We set it, and forget it. Extra blankets and pillows in the room. Room service is fast and efficient. I could go on and on. This is truly a case and point of 'you get what you pay for' - and this location is worth every penny.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 241kimr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wil L, Front Office Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, 4 May 2014
Dear 241kimr,

We are very glad that you chose to stay with us and even happier to know that you had an excellent time. While there are many hotel choices in the area, we definitely feel that we offer the best value in terms of like you said, getting what you pay for. If you didn't have the chance this time, please also join us next time in the evening for our Manager's Reception from 5:30 - 7:30 pm nightly for complimentary alcoholic beverages and snacks. Thank you again for sharing your experience and we look forward to seeing you again!
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Spokane, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2014

My new husband and I came to this Embassy Suites on our honeymoon. I used to stay at Embassy Suites in Washington State all the time and always had such an amazing positive experience but dont waste your money on this one!
Not what you would expect for the price you pay. I'm being harsh on it because of what its supposed to be, an amazing 3 star hotel.
Bathroom was dirty (mold on the shower curtain, hair left in the tub from previous guests, a drain stopper that would not stay up while we showered, low water pressure, fixtures that were crooked, a shower head that was super mildewy, etc). Also the long hall in our room had a strange oder, almost like cat pee but I'm fairly certain this is a pet free hotel.
In another hotel these things would be fine, but this is an Embassy Suites and I had highly recommended it to my fiance beforehand and had eagerly awaited our stay.
The only bright side was front desk staff, they were cheerful and very kind. Only problem was that when we talked to them about the drain problem, no one ever came up. But I would imagine that that could be more of a problem with maintenance finding the time as opposed to the front desk not informing them.
Bottom line, not worth the money. Go somewhere cheeper that will be the same quality.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Youngblood, General Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, 5 May 2014
Dear Amanda,

Wow, what a terrible experience. While your compliments concerning the service staff were very kind, the terrible suite conditions you described were surprising and very disappointing.

I would certainly hope that you'd take time to speak with me, personally, about this. We embrace your feedback and want to ensure that these experiences never happen to another visitor to our hotel. You have my commitment that your next visit will be every bit as good as you'd expect.
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Greensboro, North Carolina, Usa
Level Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 April 2014

This is a fairly nice hotel that does a good job at keeping the place looking nice and fresh. It's close to the Washington Square Mall which provides a lot of options to eat, shop, or just walk around. It's pretty easy to get in and out of, although sometimes the parking is a bit far. Overall a good value.

Room Tip: Stay opposite the elevator (across the atrium) to get the least traffic past your room.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SPWCamaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Youngblood, General Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, 22 April 2014
Dear SPWCamaro,

We really appreciate your kind review and traveler tips. We also love that you are able to enjoy everything our location has to offer. Washington Square Mall is a great neighbor and we are very fortunate to have such an ideal location.

Safe travels,
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lndian Wells, CA
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 April 2014

From the moment you arrive till the time you leave you are treated with the BEST service.
Greeting said, the General Mgr. I'm your door keeper! Whatever we can do to make your stay comfortable. Wow! the entire staff seem to jump thru hoops to make us feel like we were someone special. Since I've been on the road for over 40 years I've only seen this kind of treatment a few times. Hats off to all the wonderful folks at the Embassy Suites Tigard Washington Square.

Room Tip: Be friendly when checking in.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Youngblood, General Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, 22 April 2014
Dear R C,

I must thank you for your kind remarks. At least twenty members of our team have commented on your feedback and we're truly grateful for your generous review. You really have made our week and we're honored to be of service. We look forward to your next visit and our next opportunity to welcome you back!
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Toronto, Canada
2 reviews
Reviewed 17 April 2014

This hotel was great for our family trip with 3 teenagers. Their is a great mall within walking distance. The suite layout provided lots of space for us to spend time together. The pool was small and full of little kids, but the fitness centre was fantastic. Free breakfast, and lots of it.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Blonckton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Youngblood, General Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, 21 April 2014
Dear Blonckton,

Thank you very much for your terrific review! We truly appreciate your feedback and look forward to our next opportunity to care for you and your family.

Safe travels,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Portland Washington Square

Property: Embassy Suites by Hilton Portland Washington Square
Address: 9000 SW Washington Square Rd, Tigard, OR 97223-4426
Phone Number:
Region: United States > Oregon > Tigard
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Tigard
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Embassy Suites by Hilton Portland Washington Square 3*
Number of rooms: 356
Official Description (provided by the hotel):
The impressive Embassy Suites Portland Washington Square hotel in Tigard, Oregon is next to the Washington Square mall and only a short drive from downtown Portland. A complimentary full cooked-to-order breakfast is served each morning and in the evening guests are invited to the Evening Reception featuring complimentary drinks and light snacks. Guests enjoy the convenience of being near Portland and other area attractions such as Washington County vineyards, the Oregon Zoo, and Children's Museum. The hotel is also located near many Portland business corporate offices, perfect for business travelers and is equipped with over 24,000 square feet of meeting and event space to host business meetings and large events and receptions. Business facilities include a business center, meeting and conference rooms, printing and copying services, audio/visual equipment rental and banquet rooms. The 100% non-smoking, all-suite hotel boasts beautifully decorated spacious two-room guest suites. Each suite features a private bedroom and separate living room with a large well-lit work/dining table. The suites are designed with comfort in mind and include two cable televisions, two telephones, Internet access, refrigerator, microwave and coffee maker. The hotel has an on-property Crossroads Restaurant & Bar serving a menu of fresh Northwest entrees for lunch and dinner. Room Service is also offered daily to guests. Guests of the Tigard hotel have access to recreational facilities including the indoor pool and fitness center. Complimentary shuttle service to nearby sites is also provided for guests. ... more   less 
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Also Known As:
Embassy Suites Hotel Portland
Embassy Suites Tigard
Tigard Embassy Suites

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