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“Experience at the Embassy Suites”

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Embassy Suites by Hilton Portland Washington Square
Ranked #1 of 9 Hotels in Tigard
Certificate of Excellence
GreenLeadersSilver level
Los Angeles, United States
1 review
“Experience at the Embassy Suites”
4 of 5 bubbles Reviewed 24 July 2014

Extremely friendly and helpful staff from the front desk to the waiters and buss boys for the breakfast buffet. The facilities were clean. The only down side was there doesn't appear to have a lounge where you can relax or if you are waiting for someone. I may have not noticed if there was one. I would definitely stay there again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Fred R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Youngblood, General Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, 27 July 2014
Thank you for your kind review, Fred. We love that you enjoyed your visit and I'm embarrassed that you didn't find our intimate Crossroads Lobby Bar. Maybe the problem with have a "best kept secret" is that our bar can be difficult to locate, tucked into a quiet corner of the lobby.
Honestly, some of our most fun and friendly team members serve terrific drinks & food in Crossroads and I hope to buy you a beer on your next visit.
Safe travels,
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1,157 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (164)
Date | Rating
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English first
California
Level Contributor
52 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 20 July 2014

This hotel is obviously managed by professionals and staffed by professionals. The staff smile as if on cue whenever a guest approaches. How refreshing!

The typical Embassy Suites full hot breakfast with custom made omelettes, is great, as is the daily afternoon happy hour. Our room was clean and off to a corner, which limited the natural echo effect from the atrium noise.

I give it 4 stars, not 5, because of ultra slow WiFi, and furnishings and carpets which have a distinct 1980s look and feel. But rather than plow money into renovations, maybe they should spend it on a better WiFi system, which was slow and temperamental enough to impede working in the room.

Room Tip: The atrium produces a noise vortex. They have a separate tower which is supposed to be quieter. Othe...
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  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank andsank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Youngblood, General Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, 20 July 2014
Dear andsank,
Thank you very much for your review and, of course, your business. In an effort to retain your loyalty and earn your fifth star, AT&T is presently designing our next-gen wi-fi system for installation this year. In addition, we'll be refreshing the suite decor this winter, too.
We hope you come back to visit often and look forward to showing you our improvements as they occur. In the meanwhile, we'll do everything possible to retain your business with best-of-class service. Thanks again and safe travels,
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Eugene, United States
1 review
5 of 5 bubbles Reviewed 16 July 2014

I have stayed at this Embassy many times and to me it has always been and very friendly and helpful everytime we have stayed here. Right from the beginning the staff is friendly and courteous. The extra amenities as the complimentary full breakfast and the managers reception is always so great.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Doris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Youngblood, General Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, 19 July 2014
Dear Doris,
There's no greater satisfaction in hospitality than hearing you say, "we'll be back!" We truly appreciate your willingness to share with the tripadvisor community and look forward to welcoming you back! Thanks for the terrific review and your continued loyalty.
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Delta, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 11 July 2014 via mobile

This hotel was recommended to me by a friend and it did not disappoint. Although yes it could use a little updating however the staff, food, cleanliness, manager's reception and location far surpassed a need for newer drapes. Loved the included hot buffet breakfast. I would definitely book again with no hesitation

Stayed July 2014
Helpful?
Thank TsawAllie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Youngblood, General Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, 14 July 2014
Dear TsawAllie,
Thank you very much for your kind review. We realize that there are newer hotels in Portland, but we work hard to ensure that the cleanliness, maintenance & service we provide surpass our guests' expectations. We're so grateful for your feedback and look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redmond, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 10 July 2014

My room was dirty: stained carpets, body hair in the bed, nail clippings on the stained sofa. The hotel is worn out and had noisy kids running around. I checked out 3 days early and stayed somewhere else.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank William R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Youngblood, General Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, 14 July 2014
Dear William R,
Your review is very alarming and uncharacteristic of our customers' experiences. What you've described is completely unacceptable and I can't imagine how you must have felt. Obviously, I owe you an apology and would like very much to discuss your experience personally. I'm embarrassed and look forward to talking with you when you have time.
Scott Youngblood
503 746 2000
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 July 2014

Wonderful property, reminded me of Hawaii inside. Staff was very friendly & helpful. Close to everything in the Portland area. Breakfast each morning was excellent, offered a lot of choices and prepared well. Managers Reception each evening is a nice touch and a great way to unwind after a long day.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Youngblood, General Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, 14 July 2014
Thank you very much for the terrific review, Robert! There's just something about eating breakfast next a waterfall! We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roseburg, Oregon, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

We had a horribly stressful day and after trying a cheaper hotel decided to come to the Embassy. We were checked in by Victor, who was incredibly nice and helpful. The hotel is beautiful, in a great area, right next to a very nice mall. The pool is great, the breakfast is absolutely amazing. It's a little pricey, but completely worth it.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Alisha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott_Youngblood, General Manager at Embassy Suites by Hilton Portland Washington Square, responded to this review, 8 July 2014
Dear Alisha,
We are so excited to hear about your experience. I can't wait to share your review with Victor! We're glad that you gave us a chance to help improve your visit to Portland and truly appreciate your kind remarks.
Safe travels,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Portland Washington Square

Property: Embassy Suites by Hilton Portland Washington Square
Address: 9000 SW Washington Square Rd, Tigard, OR 97223-4426
Phone Number:
Region: United States > Oregon > Tigard
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Tigard
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Embassy Suites by Hilton Portland Washington Square 3*
Number of rooms: 356
Official Description (provided by the hotel):
The impressive Embassy Suites Portland Washington Square hotel in Tigard, Oregon is next to the Washington Square mall and only a short drive from downtown Portland. A complimentary full cooked-to-order breakfast is served each morning and in the evening guests are invited to the Evening Reception featuring complimentary drinks and light snacks. Guests enjoy the convenience of being near Portland and other area attractions such as Washington County vineyards, the Oregon Zoo, and Children's Museum. The hotel is also located near many Portland business corporate offices, perfect for business travelers and is equipped with over 24,000 square feet of meeting and event space to host business meetings and large events and receptions. Business facilities include a business center, meeting and conference rooms, printing and copying services, audio/visual equipment rental and banquet rooms. The 100% non-smoking, all-suite hotel boasts beautifully decorated spacious two-room guest suites. Each suite features a private bedroom and separate living room with a large well-lit work/dining table. The suites are designed with comfort in mind and include two cable televisions, two telephones, Internet access, refrigerator, microwave and coffee maker. The hotel has an on-property Crossroads Restaurant & Bar serving a menu of fresh Northwest entrees for lunch and dinner. Room Service is also offered daily to guests. Guests of the Tigard hotel have access to recreational facilities including the indoor pool and fitness center. Complimentary shuttle service to nearby sites is also provided for guests. ... more   less 
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Also Known As:
Embassy Suites Hotel Portland
Embassy Suites Tigard
Tigard Embassy Suites

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