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“Lots of Space for the Price”

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DoubleTree by Hilton Hotel Portland - Tigard
Ranked #2 of 9 Hotels in Tigard
Certificate of Excellence
San Diego, California
Level Contributor
103 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Lots of Space for the Price”
4 of 5 bubbles Reviewed 30 June 2014

This is a good choice for business travel if you need to work in the room. There is ample space, you don't feel crowded. For the money, a room in the $100-$120 range, this is a really good deal. This is a good location, within walking distance to the mall and to restaurants. People giving this below average reviews are just asking too much from a hotel in this price range. The property is not new, but it is in good condition, the carpet in my room looked very new, so they do the needed upgrades.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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422 reviews from our community

Traveller rating
    170
    137
    63
    37
    15
See reviews for
148
90
25
113
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Portuguese first
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English first
KAPOLEI
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 June 2014

The rooms are "suites", so their good size. Location is perfect! Easy on and off highway, huge mall right across street. Water pressure in room was awesome. The staff was kinda blah. Not rude, just there. No attempts to be friendly. But not rude. Breakfast is incredible. Eggs, omelette, French toast, bacon, sausage, great selection.... It's slightly more than your Super 8's and Motel 6's but considering the room size and breakfast, it's so worth it.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LINDA F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Moody, BC, Canada
Level Contributor
63 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 11 June 2014

the only complaint that my wife and I could possibly have had was that the door to our room had a firm close. The first few times it closed with a loud bang until we trained ourselves to close it softly. Our neighbours had to do the same, so we were started a couple times. Other than that, the sleep quality, cleanliness, quiet, location, were all just fine and well worth the room rate. Breakfast was modest but certainly adequate. Since the many negative reviews, I believe that things have changed significantly. I am critical of things that are 'not right' but I can say that were happy with our stay.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dbinns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

Price is cheap, but the service quality is pretty good.The receiption is nice, room is clean, everything is new, the continental breakfast is pretty good,they have one employee who's in charge of that.
If possible, I'll choose it again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vagrant1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremiah703, Guest Relations Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review, 4 September 2014
We are more than happy to read of your enjoyment at our property. As a team, from housekeeping, to the desk, to our breakfast attendant, we strive to make your experience with us is a positive and pleasant one. In our renovations to make your experience with us even better, we hope that you'll return to see us perform as a DoubleTree by Hilton; coming soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tres Pinos, California
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

Super clean, very nice room. Upgraded at check in to a "senator room". Doing a bone marrow donation at OSHU so the extra room was nice and they gave us a good rate. We were there a week. Jacob does an awesome job in the breakfast room! Only downside was that our room near the street and was a little noisy, so we couldn't sleep with the windows open. Several restaurants within walking distance. Lots of shopping within a mile.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremiah703, Public Relations Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review, 30 June 2014
Thank you so much for taking the time to leave a review. We’re so glad you were impressed by our breakfast attendant, Jacob. We are so lucky to have such a hard worker at our hotel. He is truly an asset to our company. We are lucky to have such a great location, and we are glad you were able to take advantage of some of our nearby attractions. Thank you again for your kind words!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodburn, OR
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 25 April 2014

I have stayed here many times over the years, and have always found my stay outstanding. My cousin and I just stayed at the Phoenix Inn for 2 days and this time, I was disappointed. The front desk staff was very courteous. However, we asked to stay in a room facing the courtyard, and we were placed in a room facing the wall. She quickly moved us to a new room. The mini-refrig didn't seem to be working, so I called the front desk and she said it usually does not feel cold, but they are. We put our drinks and cheese in the refrig. Later that evening I called down and said the refrig was not cold. The front desk said they would put a work request in and in the morning it would be fixed. When we returned from a day of sight-seeing, it was still not working and our cheese was ruined and our beverages were warm. I called down and they moved us to another room. Also this room had a lamp that did not work and the soap dispenser was falling off the shower. She moved us to a new room. The refrig worked but the tile in the bathroom was cracked and the towels very thin. We also went down to the pool and hot tub. The pool was nice, but the hot tub was dirty and the jets did not work.I was surprised and disappointed that my "go to" hotel seems to be going into disrepair. I hope that the management will take note and make the repairs needed to keep this hotel at a 3 star and outstanding!!

Room Tip: I recommend going to the back tower of rooms.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CharWoodburn_OR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham, Washington
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 20 April 2014

Having spent two nights here, I would probably stay again. Hotel staff was courteous. Breakfast was adequate too. Only negatives were that the bathroom had a large sized moldy area in the shower and the pool was closed most of our visit. We did not have time to use the pool anyway. Since it was a Hotwire purchase, I am not disappointed. Management needs to take a walk thru since the housekeeping must not be mentioning ongoing problems with the property. Other than the shower ceiling, the room was quite clean.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Portland - Tigard

Property: DoubleTree by Hilton Hotel Portland - Tigard
Address: 9575 SW Locust Street, Tigard, OR 97223-6677 (Formerly Phoenix Inn Suites Tigard)
Phone Number:
Region: United States > Oregon > Tigard
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Tigard
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — DoubleTree by Hilton Hotel Portland - Tigard 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Full-service hotel conveniently located 15 min from downtown Portland with comfortable guest rooms, indoor pool, onsite restaurant, complimentary WiFi, in-room microwave and refrigerator, and more. ... more   less 
Reservation Options:
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Also Known As:
Phoenix Inn Suites Tigard Hotel Tigard
Phoenix Hotel Tigard

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