We stayed here over the 4th of July weekend. We have family in Rockaway and just needed somewhere to sleep as most of our time was spent in Roxkaway. Check in was fine, Mary checked us in and was nice, we dropped off our bags and were on our way again. We came back late that night and left around 11 saturday morning for the day. There was sand behind the toilet.. we hadnt even been down to the beach. at this point i should have complained, but i didnt. (stupid me) We figured our sheets would have been changed as we were told this was the policy,and did not put the 'do not disturb' sign up. we came back saturday night, to a made bed, but the sheets were not changed. not a huge deal, but again we were told the sheets are changed daily so they should have been changed. He called the front desk asking them about the sheets and they told him they are changed every other night when people are staying more than one night. That was annoying more than anything... someone obviously doesnt know what they are talking about.. I turned on the lamps and noticed DOG hair on the lamp base. i love dogs, but i dont have a dog and therefor do NOT want dog hair around me. gross. I wanted to say something, but my husband said at this point there was no point, but that we would say something on our way out. the next morning as i was getting ready to take a shower i notice blonde PUBIC HAIR all behind the toilet!!!! my hair is BLACK, and my husbands hair is dark! again there was nothing that could be done now as we were getting ready to check out. we went to check out and i stayed in the car with the kids. My husband is in there for awhile, he comes out saying that the are charging us for a rollaway bed. we were NOT told there was a $15 charge for one. If we knew there was a charge for this, i wouldnt have got the rollaway bed to begin with! PLUS there was not just one but 2 random charges for $69 each that they couldnt tell us what they were from. First they said they were from the restaurant, but the restuarant manager Kathy (who was very nice!) said that there were NO charges and that it needed to be removed. This could only be done by a manager who was NOT there and who WOULDNT answer her phone when her employees were trying to call her. They called her twice and then called the manager in Tillamook who was nice and said that he could remove the rollaway bed fees, but the other charges had to be done by the manager there. The two girls at the front desk were very helpful and called the manager again who is not good for ANYTHING!! she finally decided to answer her phone and says that she will only ok them to void $25!! NO! THIS IS NOT GOING TO FLY! after spending an HOUR with MY kids sitting in the damn car because someone there doesnt know what they are doing. I am told that they can only take $25 off?!?! for charged they cant tell me what they are and why? I had to cancel my card in hopes that when they tried to run my card, it wouldnt go through (if this works, i dont know)
there needs to be a manager there at all times, but not the manager Tracy! she is obviously too lazy to handle any issues that come up- not a good quality for a manager!
I should have raised hell about the sand, dog hair and the PUBIC hair, but i can be soft spoken at times, but i am not going to be quiet and soft spoken about this issue any longer!!!!!
I will be contacting the corporate office today!
- Official Description (provided by the hotel):
- The Shilo Inn Suites Hotel - Tillamook is located on the banks of the Wilson River near the famous Tillamook Cheese Factory and within easy driving distance to the Pacific Ocean and Tillamook Bay for fishing and coastal activities. With its close proximity to mountains, rivers and beaches, Tillamook County is a great place to play and the Shilo Inn Suites Hotel is the place to stay! Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more less
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- Also Known As:
- Shilo Inn Tillamook
- Tillamook Shilo Inn
- Shilo Inn Suites Hotel - Tillamook Oregon