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“Quiet, clean rooms” 5 of 5 bubbles
Review of Holiday Inn Express Portland East-Troutdale

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Holiday Inn Express Portland East-Troutdale
Ranked #3 of 5 Hotels in Troutdale
Gig Harbor
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Quiet, clean rooms”
5 of 5 bubbles Reviewed 7 September 2013

We (Mom, age 87 1/2, our dogs, myself and/or my Daughter) are frequent guests at Troutdale Holiday Inn Express. Not only are the staff courteous and accommodating, they are cheerful and conscientious about doing their work. They greet you with genuine pleasure. We have recently lost first my Father and then my Husband. We feel very safe and comforted at this hotel. Our last visit, my Mother had a serious fall. Help was there within minutes and they took care of calling the paramedics while I tended to my Mother. Wonderful staff (paramedics, also!).
My only complaint, which does not pertain to staff is the discourteous guests who do not clean up after their pets! This is inexcusable! The hotel is gracious enough to allow pets and you who do not clean up after your pets, ruin it for everyone! Clean up!

  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barbara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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124 reviews from our community

Traveller rating
    36
    42
    19
    14
    13
See reviews for
39
27
11
27
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Any
English first
Issaquah, Washington
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 21 August 2013 via mobile

This is very close and convenient to Multnomah Falls and other locations. The rooms were very clean, quite and comfortable. Marisa at front desk was very helpful.

Only complaint, the room a/c was bit noisy.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank sivatalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
88 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 13 August 2013

When my GPS erroneously had me turn off the service road of I-84 a block early, I was disgusted at the motel the misdirection sent me to. I finally figured out that I needed to go a bit further down the service road and pull in between Shari's diner and Taco Bell. Then I saw the Holiday Inn Express. Schwew! This was more like it.

Plenty of parking in front of and around the hotel. The lobby was open and the front desk staff was wonderfully friendly. The night clerk is even from my hometown half way across the country.

Yes, the hallway was a bit dark, but the room was very comfortable. It had a mini fridge, but no in-room safe. It was clean and well stocked. I met another couple in the parking lot, and we joked about how we felt we were the only people in the hotel. It was so quiet!

I grabbed a quick dinner at the Arby's about half a block away. I the drove east on I-84 to take in the beautiful scenery. This hotel is a quick drive to the Portland airport, about 10 minutes, and I went back to the airport to pick up a friend arriving on a later flight. Her check in was as quick and friendly as my own. We crossed the parking lot to the Shari's, a 24 hours Denny's type diner, and got her a late dinner. Save room for pie!

There's a breakfast room, open at 6:30, but we were out just before that to catch an early train to Seattle. As it turns out, it's such an easy drive into Portland, we would have had plenty of time for breakfast.

The location makes this hotel a superb choice for anyone not interested in staying in the young, hyper downtown Portland. Although its neighbors are a bit seedy, the hotel is clean, comfortable, friendly, affordable, close to fast food and casual dining, convenient to the scenic highways on the gorge to the east and Portland to the west.

I will definitely be staying here again.

  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jamie-SoloTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 11 August 2013 via mobile

this was a convenient and clean hotel for me. Like a priori viewer I was concerned about railroads and truck stops adjacent to this facility but it was never an issue. Typical breakfast. Nice people. I would stay there again.

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PJ302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rigby, Idaho
Level Contributor
292 reviews
277 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
3 of 5 bubbles Reviewed 30 July 2013

I stayed here one night with family while passing through the Portland area. I grew up in Troutdale and remember when this property was built, in the late 80's or maybe early 90's. At that time it was the Phoenix Inn. It has been other hotel brands and most recently became a Holiday Inn Express. It's a little rough around the edges and certainly not new, but it seemed clean and I slept well on the comfortable bed. There is an active railroad close by but I didn't hear much train noise despite my room being located on the back side. Check-in was efficient and friendly.

Stayed July 2013, travelled with family
Helpful?
Thank ajnuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Portland East-Troutdale, responded to this review, 14 August 2013
Dear ajnuff,

Thank you for taking the time to convey your comments regarding your recent experience with us. I am very pleased that you found the bed comfortable and in fact had a good sleep on it. On the other hand, I am sorry we were not able to exceed or at least be at par with your expectation specifically with the hotel's condition. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. We hope to have the pleasure of welcoming you back again very soon.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sisters, Oregon
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 28 July 2013

Stay here for one night while attending a memorial service for a dear friend. The room was very clean, spacious and comfortable. Used the fitness center and pool which were a welcomed relief after traveling from southern Oregon. This is a convenient location near the outlets, McMenamins Edgefield and Multnohma waterfall. I would stay here again if in the area.

Room Tip: we had two small dogs with us and had an end room near the outside door- perfect for getting them o...
See more room tips
  • Stayed July 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank betjohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkeley, California
1 review
5 of 5 bubbles Reviewed 24 July 2013

In June, my colleague and I got shafted by the Portland Doubletree hotel. Marisa and Erika got us rooms here last minute (11 pm at night) and were gracious and hospitable. My coworker and I were so happy to have clean, quiet rooms to stay in.

Thank you Marisa and Erika!

  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kelly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Portland East-Troutdale

Property: Holiday Inn Express Portland East-Troutdale
Address: 477 NW Phoenix Drive, Troutdale, OR 97060 (Formerly Comfort Inn & Suites)
Phone Number:
Region: United States > Oregon > Troutdale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Troutdale
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Portland East-Troutdale 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
Conveniently located off I-84 and within minutes from downtown Portland, The Columbia River Gorge, Portland International Airport, Multnomah Falls, The Sandy River and Bonneville Dam. Outdoor enthusiasts will appreciate the wide variety of hiking, biking, camping, hunting and fishing. Experience luxurious accommodations and a plethora of amenities such as a complimentary hot breakfast buffet featuring signature hot items served daily, indoor pool, whirlpool, business center, fitness area, wireless high speed internet access and meeting space that can comfortable accommodate up to 100 people. Historic Troutdale is nestled off the Sandy River and within a short distance from Gresham, Oregon. Located at the gateway of the Columbia Gorge, we are centrally located between Vancouver, Mt. Hood, The Dalles, Hood River, as well as the Oregon Coast. ... more   less 
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Also Known As:
Comfort Inn Troutdale
Troutdale Comfort Inn

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