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Best Western Plus Cascade Inn & Suites
Ranked #1 of 5 Hotels in Troutdale
Certificate of Excellence
Oregon City, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Customer Service”
Reviewed 17 February 2014

If you, and/or your Family are in the area, and want and/or need an excellent hotel to stay, definitely choose this one. It is extremely Family Friendly (my 2 great nephews, ages 4 years and 9 months also stayed for a Family Wedding). Jessie, who will hopefully be working, can and will give you phenomenal Customer Service. Clean indoor pool and fantastic sauna.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Rosa0312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review, 25 February 2014
Cleanliness and customer service are our number one goals. We are glad we were able to achieve both for you and we look forward to your return. As for Jessie.....I just can't get her to work 24/7 but it would be great if she could. (LOL) She is truly an asset. Glad you enjoyed her.

Thank you for the review.

Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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454 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
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English first
Spirit Lake
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 February 2014

Great hotel, friendly staff, nice and quiet. Easy to find. Quality rooms that are well cared for. Great extras; pool, hot tub, sauna, exercise room, all very clean. Breakfast - so many choices! As a bonus, cookies and soup in the evening, better than home! Will be back.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Janice H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review, 25 February 2014
Thank you for your review. We are glad to hear you enjoyed all of our amenities and we look forward to your return.

Travel Safe,
Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medford, Oregon
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 February 2014 via mobile

Jessica at the front desk is just what you want to be greeted by when you just got done driving all day very helpful and pleasant .

The Motel exceeded our expectation very clean and the suit was just awesome pillow top beds good size TV the property inside and out looked new. About ( 18 ) years old.

Very quite had a great night sleep.

Breakfast bar was complete with all the trimmings and well stocked and clean.

I will recommend this Best Western the my Family and Friends.

With Jessica at the front desk you can't go wrong. ( nice ride )

Thanks

Ted Vanderm

Stayed February 2014, travelled with family
Helpful?
Thank Tedvanderm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review, 25 February 2014
Jessica is very special to us and many of our guests. I'm glad you experienced her and her crazy sense of humor. We're also very happy to hear you enjoyed your stay.

Thank you for taking the time to review our hotel and we hope to see you again.

Kim
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Kennewick
Level Contributor
7 reviews
7 hotel reviews
Reviewed 31 January 2014

We had a larger room than expected with a sitting area. We had room for the whole family of 5. It was clean and beds were nice. This was our second stay and will stay there again in the future if in the area.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jonathan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review, 25 February 2014
Glad to hear you enjoyed your stay and the over sized room. We look forward to your return.

Thanks for taking the time to write this review.

Safe travels,
Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
seattle, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 January 2014

this is a new place for me to stay while I visit Portland, OR area which I do often. I will definately give them a second chance. There is some confusion around times that they serve the free soup and cookies in the evenings. Their breakfast was very good, complimentary. The rates of the rooms are terrific.

  • Stayed January 2014, travelled solo
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank Marypat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review, 27 January 2014
Thank you for giving us a try and writing a review. Sorry about the cookie time confusion. We serve complimentary soup Monday-Thursday around 6:00 pm. The cookies are every night also around 6:00 pm. Some of our guests are not able to be here around cookie time but of course would love to have some cookies when they return later in the evening. If you let the desk know they will be happy to hide a few in back for you to pick up when your return. :)

Thank you for your business and we hope to see you again soon.

Kim, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
post falls, United States
1 review
Reviewed 20 January 2014

The staff at the Best Western was very helpful and professional. Accomadations were clean and comfortable. Good value for the price. Would suggest this as a place to stay if you are looking for a quiet place to catch some zs.

  • Stayed January 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Aaron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review, 27 January 2014
Thank you for your review. We are pleased to hear you enjoyed your stay. This is typically a quiet hotel which our guests love and if it ever does become noisy just give our desk a call and we will have our security take care of it. We want all of our guests to get great rest.

Thank you for your business,
Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redmond, United States
1 review
Reviewed 18 January 2014

I highly recommend this hotel to any one. its very clean and the staff was excellent. The amenities, pool, work out room, and breakfast were all excellent. I stayed here once a week for the last year and have always been very happy.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review, 27 January 2014
Thank you for talking the time to write your review. We appreciate your loyalty and are glad to hear you always enjoy your stay.

Kim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Cascade Inn & Suites

Property: Best Western Plus Cascade Inn & Suites
Address: 23525 NE Halsey St, Troutdale, OR 97060
Phone Number:
Region: United States > Oregon > Troutdale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Troutdale
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Cascade Inn & Suites 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
This Ultra Clean Troutdale, Oregon hotel is situated in the heart of Oregon's best natural wonders and attractions. Located at the mouth of the Columbia River Gorge but just minutes from downtown Portland, visitors can experience breathtaking Gorge sights without staying too far from the state's urban capital. Guests of Best Western Plus Cascade Inn & Suites will enjoy friendly service and deluxe hotel amenities - like satellite television, luxurious pillow top mattresses, high-speed Internet access, complimentary hot breakfast, free parking, complimentary newspapers, and an evening soup and cookie reception every Monday through Thursday. This Troutdale hotel also features an indoor heated pool, hot tub, steam room, and exercise room, is completely non-smoking and pet-free. ... more   less 
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Also Known As:
Best Western Troutdale
Troutdale Best Western
Best Western Cascade Hotel

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