If in the Portland and the East side is convenient, this should be your first choice. Clean rooms with all the conveniences, and the staff to match. I wish we had stayed longer...so much to see in the area.More
If in the Portland and the East side is convenient, this should be your first choice. Clean rooms with all the conveniences, and the staff to match. I wish we had stayed longer...so much to see in the area.MoreShow less
Thank you for your review. We are pleased you enjoyed your stay and look forward to seeing you again in the future. If there is anything we can do to make your next stay even better please let us know!
We got in to Troutdale at 2:00 p.m. Being a rewards member at Best Western, I usually try to stay with them when I am on the road. I am usually treated pretty well, and early check in is never a problem. Having said that, the hotel had been full the night before, and Jeremy told us our room was not ready yet. OK, I get that. While sitting in the lobby waiting, I heard him speak to someone on the phone and tell them that rooms were not assigned until you arrive. Well, which is it? A couple came in after us and their room was ready. This kind of left me cold a bit. Also, Jeremy appeared to be the only person working in that hotel except housekeeping staff. He was answering phones and running all over the place with no back up at all. There was coffee in the lobby while we were waiting, but we had driven a long way and wanted to get over the Edgefield before we ran out of steam. Jeremy tried to save the situation, but the conflicting info was off putting. The hotel is clean, the breakfast passable, and cookies at 7 pm. Our room was on the third floor in a quiet area. The hotel was full and the elevator is slowwwww. They do not have rapid check out, but that was not an issue. Jeremy was there again first thing in the morning; alone and sick, to help us out.
Thank you for taking the time to write a review. I apologize for the confusion about room assignments. There are several variables involved in room assignments. We don't assign rooms until the day of arrival under most circumstances so we can get early arrivals in when possible. When we have groups in house with multiple rooms if possible we will try to assign them early so they can be near each other but that too is dependent on the room type reserved. It sounds like we were full when you stayed with us so most likely we did not have the flexibility to switch rooms around. We always try our best to honor our early arrival requests and of course give first priority to our Diamond & Platinum members.
Again, I am sorry we were not able to get you into your room early.
Always a 10 + Never any problems. Have stayed at other Best Westerns, but this is number one on our list. They always have the best cookies in the evening, and the best breakfast in the morning. If you need a ride to the airport & a place to store your car while you are gone. This is the place.
Wow! Thank you so much for your review. "Best in the West" you say. :) We love it! If there is ever anything we can do to make your stay even better please let us know.
We appreciate you taking the time to write your review and truly do value your business.
We look forward to your return and we will have the cookies ready!
This hotel was not only beautiful with a great hot breakfast, but the front desk staff was so helpful and accommodating. The beds were also great, firm but not rock hard. It was really quiet at night and we slept very well. We will be sure be back to stay in this wonderful place.
Thank you for your review. I am happy to hear you enjoyed our beds and slept so well. If there is ever anything we can do to make your stay even better please don't hesitate to ask. We will do our best to take care of your needs.
We appreciate your business and look forward to your return.
The Double Queen room was clean and quiet and we appreciated the fridge and microwave in the room. Besides service breakfast in the morning and cookies in the evening, the hotel keeps the coffee and hot water on 24hrs - something we appreciated greatly. The lobby has a nice sitting room area with couch and chairs for reading or conversing, and a work desk. The breakfast area is in the lobby, so we also used these tables for coffee/newspaper/playing cards in the evening. Easy freeway access and proximity to major roads made it easy to get to our daily destinations. Breakfast is of reasonable quality; better than most hotels offering free breakfast. We'll be back.
Thank you for your review. We are pleased to hear you enjoyed your stay and found our breakfast and evening snacks enjoyable as well.
We are also glad to hear you made use of our inviting lobby to play cards in the evening. Relaxing and having a good time is just what we want to see our guests do.
We look forward to your return and thank you for your business.
Staff are awesome and very pleasant - willingness to go out of their way for your trip - accomodations are in good condition and well cared for overall - Good convenient location with ease of getting to most anywhere and close to freeway access to head in or out of town - Great experience - Highly recommend
Thank you for taking the time to write a review. We value your opinion and appreciate your business.
We are so glad you enjoyed your stay and hope to see you again in the future.
Again, thank you.