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“Very Clean and Cost Effective” 5 of 5 bubbles
Review of BEST WESTERN PLUS Cascade Inn & Suites

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BEST WESTERN PLUS Cascade Inn & Suites
Ranked #1 of 5 Hotels in Troutdale
Certificate of Excellence
lebo, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very Clean and Cost Effective”
5 of 5 bubbles Reviewed 14 July 2014

Hotel was very clean both in the lobby, room and hallways. The bed was very comfortable and they did provide a good hot what I consider a full breakfast. Has a good location off of the interstate and lots of places to eat right close after a long days drive

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Debra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review, 16 July 2014
Thank you for staying with us and writing a review. We are very happy you found our hotel clean, comfortable, and also liked the location. We hope you will come stay with us again the next time you are in our area.

Thank you again and enjoy your summer,
Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

438 reviews from our community

Traveller rating
    248
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    43
    11
    9
See reviews for
156
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 1 July 2014

stayed here as it was close to wedding venue , all staff were very pleasant and very helpfull. breakfast was good with plenty of choice . loved making my own waffles , biscuits in gravy was a whole new experience but an enjoyable one l

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Gwen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review, 16 July 2014
Glad to hear you enjoyed your stay and our breakfast and even had a new experience with biscuits and gravy. :) I hope you had a great time at the wedding as well. Thank you for staying with us and taking the time to write a review.

We hope you will come stay with us again in the future.
Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mesquie, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 25 June 2014

Stay at this Best Western and the one prior in the week at Lincoln City, Or were very enjoyable. Facility was very clean and situated in a good location. if we had seen a sign on the high way earlier in the week we would have stayed at this Best Western twice in one week. Staff was pleasant and very helpful. We using Best Western as our go to facility when on a trip.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review, 16 July 2014
Thank you for your business and your review. We are glad you enjoyed your stay and we appreciate your loyalty to our brand. If we can do anything to improve your stay in the future please don't hesitate to ask.

Thanks again and have a great summer,
Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delta, Canada
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 24 June 2014

We booked online and got a room with two beds, ok, we are only one couple but that is fine. The pro is that we got extra pillows :) I liked that the room felt spacious, that it had a small fridge and microwave (always a plus for leftovers & snacks when travelling). I liked their Keurig machine in the room for coffee! Thought that was a nice touch. Coffee kind of sucked (too weak for me). Bed comfy, no complaints.

We got the top floor as requested away from elevator/stairs. Like it when they pay attention to these requests and accommodate when they can. Nice young girl who was interning at check in, a bit lost but that's to be expected as she was just learning, although the supervisors could use some smiling and welcoming lessons. I liked the location, away from the city but not too far, and reasonable rates (half of downtown pricing, without the crime and the homeless factor). Decided to possibly extend for a second night, called down and was told the rate would be higher (which I thought odd since it was a Sunday night, usually prices go down as vacancy goes up), I mentioned the online price was less and was told 'that could very well be....like go ahead, book it online then'.....funny I would think they can match whatever is posted. Anyway, mulling it over then he calls back to say 'actually that room isn't available so you would have to change rooms, and the only other is a king for double the price". Ok, well b-bye now!!! I have lots of other options, I am not the business at half capacity so see-ya!!!! Bugs me when they make you feel like they are doing YOU a favor when in fact YOU are the customer giving them YOUR business. ,,,,,Or NOT as it were!

So bottom line, hotel is not bad, staff and hotel policies, ability to accommodate could use improvement.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Carpediem808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review, 16 July 2014
Sorry to hear your experience wasn't as good as it should have been. It is true that we do not have access to the "internet Only" specials and I do apologize for how that was handled. Our rates do go up and down with the special events in the summer so it is possible that a rate can be higher on a Sunday. I am a little concerned that this may not be the right hotel however as we do not have Keurig coffee makers. In any case, no matter which Best Western you stay with you should have a great experience and I do apologize that you did not and I hope you will stay with us in the future.

Thank you for taking the time to write your review and Best Western appreciates your business.
Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 June 2014

Nice hotel, easy to get into Portland and out to the waterfalls east of town. I found the hotel staff to be friendly and offer good food recommendations. Easy to get to off the highway. The Multnomah falls area close by is wonderful and I hghly recommend also doing the Oneta Gorge hike up to a waterfall. The hike is beautiful and easy to do.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Sean K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review, 16 July 2014
We are so pleased to hear you not only enjoyed our hotel but found our waterfalls in the beautiful Columbia River Gorge. Thank you for sharing your thoughts on the waterfalls for other to see and possibly go enjoy as well and of course for writing your review of our hotel. Our goal is to please and if there is anything we can do in the future to enhance your experience with us please let us know.

Thank you for staying with us,
Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Troutdale, United States
1 review
4 of 5 bubbles Reviewed 24 June 2014

Best Western in Troutdale, OR offers very clean, comfortable rooms and I love the breakfast. They always have a different breakfast menu with eggs, meat, and potatoes always cooked differently each day. They staff is friendly and professional.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Cheryl O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review, 16 July 2014
Thank you for your review. We are so happy our accommodations were clean and comfortable for you and glad you enjoyed our breakfast. If there is anything we can ever do to improve your stay please let us know.

Thank you for your business,
Kim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ukiah, California
Level Contributor
107 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 23 June 2014 via mobile

This is a great place to stay when visiting the Columbia River Gorge or you don't want the hustle and bustle of Portland proper. It's clean, rooms are very comfortable and well insulated/quiet. We had neighbors with energetic teens who we could hear in the hall, but not in the room! Staff was pleasant and offered a great near by dinner recommendation. We had a wonderfully restful night's sleep and the complimentary breakfast got us off to a great start the next day. Great value!

Stayed June 2014, travelled as a couple
Helpful?
Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at BEST WESTERN PLUS Cascade Inn & Suites, responded to this review, 16 July 2014
Thank you for staying with us and writing a review. We are glad you enjoyed your stay and slept well. We hope to see you again in the future.

Kim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Cascade Inn & Suites

Property: BEST WESTERN PLUS Cascade Inn & Suites
Address: 23525 NE Halsey Street, Troutdale, OR 97060-2814
Phone Number:
Region: United States > Oregon > Troutdale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Troutdale
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN PLUS Cascade Inn & Suites 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
This Ultra Clean Troutdale, Oregon hotel is situated in the heart of Oregon's best natural wonders and attractions. Located at the mouth of the Columbia River Gorge but just minutes from downtown Portland, visitors can experience breathtaking Gorge sights without staying too far from the state's urban capital. Guests of BEST WESTERN PLUS Cascade Inn & Suites will enjoy friendly service and deluxe hotel amenities - like satellite television, luxurious pillow top mattresses, high-speed Internet access, complimentary hot breakfast, free parking, complimentary newspapers, and an evening soup and cookie reception every Monday through Thursday. This Troutdale hotel also features an indoor heated pool, hot tub, steam room, and exercise room, is completely non-smoking and pet-free. ... more   less 
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Also Known As:
Best Western Troutdale
Troutdale Best Western
Best Western Cascade Hotel

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