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“Pleasantly surprised - great alternative to Edgefield”

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Best Western Plus Cascade Inn & Suites
Ranked #1 of 5 Hotels in Troutdale
Certificate of Excellence
Urbandale, Iowa
Level Contributor
113 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Pleasantly surprised - great alternative to Edgefield”
Reviewed 23 August 2014 via mobile

I travel extensively - in the U.S. And internationally. While I've stayed in a new Best Western in Germany a few times, I'd always avoided them in the U.S - really just due to their stigma.

This hotel was booked for us on a family trip, so I was a bit nervous. However, everything has beat my expectations.

The hotel is conveniently located, has nice large rooms, good included breakfast, and is less than a mile from the Edgefield where our primary event was held.

I originally wanted to stay on-site at the Edgefield for convenience. However, now that I've seen both and their prices, I'm THRILLED we stayed here instead!

Stayed August 2014
Helpful?
Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review, 19 September 2014
Thank you for writing this review. I enjoyed reading it and I agree there has been a stigma regarding some Best Westerns in the past. Our brand has been working very hard these past few years to bring our image up and as you can see it has improved greatly. I'm glad you gave us a chance and enjoyed your stay and I hope you will choose more Best Westerns in the future and we of course would love to have you come stay here again.

Again, thank you for the review and your business.
Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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452 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Canadians in paradise
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 August 2014

The front desk staff were incredibly knowledgeable about the local area attractions and restaurants. We appreciated the many dinning suggestions and hiking trails near the waterfalls. Management should reward the Front Desk staff with gift cards to the local restaurants so they can be thanked for taking such great care of their hotel guests.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Flames97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review, 19 September 2014
Thank you so much for your review and your kind comments regarding our staff. They work very hard to get to know our area so they can be helpful and it does show. We actually do have a reward program in place for them as they really do deserve it. I appreciate you taking the time to acknowledge them as well.

We hope to see you again soon,
Kim & Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfield, California
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 August 2014

We stayed in Room 202. It is a mini-suite. It is a good sized room, but the bathroom is small. When you open the bathroom door is just clears the toilet. Lighting in the room is very dim, and it has 1980's era lamps and wallpaper. It has a mini fridge and microwave. The hotel staff is very helpful. They have two computers and a printer in the lobby for flight check-ins and area information. The location is east of Portland and minutes west of the gorge scenic area. There is a Target and grocery stores nearby. This location is not the most scenic as far as the hotel goes, but it is convenient for driving west to Portland or east to the gorge. Our drive to the coast took two hours.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sharon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review, 19 September 2014
Thank you for taking the time to write your review. We appreciate your feedback and we will share it with the staff and owners. We are glad you liked the location and hope to see you again soon.

Kim & Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2014

We had a wonderful stay at the Best Western Plus. We loved their hot breakfast. The people were very friendly and helpful. We would definately would recommend our friends and family to stay there! We did not use the internet service so can not comment on that but the rooms were neat and clean and very quiet and the bed was very comfortable

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Linda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review, 19 September 2014
Thank you for your review. We are very pleased to hear you enjoyed your stay. We appreciate your business and your opinion and we hope you will come stay with us again.

Kim & Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradenton, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed 19 August 2014

A clean, nice hotel with a view of the parking lot. The overall experience was excellent with a surprisingly good breakfast. The internet computers in the lobby worked fine, but the WiFi available in the room was difficult to use. The room was excellent as the hotel seems to be relatively new. The location is great for Troutdale and Portland International Airport, which is about 30 minutes away, but without the airport noise.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review, 19 September 2014
Thank you for your review. We appreciate your feedback and your business. We hope to see you again in the future.

Kim & Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 August 2014

Staff were very friendly and the room was nice. Hotel was clean and had easy parking. The breakfast food was good. The only issue was that our room was not ready when we arrived at 4pm and we had to wait about 30 minutes. It was a short walk to Mcmenamin's Edgefield so we did not have to to park there and it was easy to walk back after the concert.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank spadoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review, 19 September 2014
Thank you for taking the time to write a review. We appreciate your feedback and try to use it to train our staff. We are very glad to hear you enjoyed your stay and found the concert venue was an easy walk from our hotel.

We hope to see you again in the future.

Kim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, United States
1 review
Reviewed 17 August 2014

Top notch service -- especially with the breakfast service staff. The overall experience was excellent; the hotel was clean, the prices very reasonable and room was just right for a family of three adults.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kathy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_BW_Troutdale, General Manager at Best Western Plus Cascade Inn & Suites, responded to this review, 21 August 2014
Thank you for writing your review. We are very happy you enjoyed your stay and we appreciate your business. We hope you will come stay with us again.

Kim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Cascade Inn & Suites

Property: Best Western Plus Cascade Inn & Suites
Address: 23525 NE Halsey St, Troutdale, OR 97060
Phone Number:
Region: United States > Oregon > Troutdale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Troutdale
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Cascade Inn & Suites 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
This Ultra Clean Troutdale, Oregon hotel is situated in the heart of Oregon's best natural wonders and attractions. Located at the mouth of the Columbia River Gorge but just minutes from downtown Portland, visitors can experience breathtaking Gorge sights without staying too far from the state's urban capital. Guests of Best Western Plus Cascade Inn & Suites will enjoy friendly service and deluxe hotel amenities - like satellite television, luxurious pillow top mattresses, high-speed Internet access, complimentary hot breakfast, free parking, complimentary newspapers, and an evening soup and cookie reception every Monday through Thursday. This Troutdale hotel also features an indoor heated pool, hot tub, steam room, and exercise room, is completely non-smoking and pet-free. ... more   less 
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Also Known As:
Best Western Troutdale
Troutdale Best Western
Best Western Cascade Hotel

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