I have read many negative reviews about this resort and I totally disagree!
My family stayed here August 2013. The central reservation system said the only sites available were ones with full hookups which cost more than the water/electric only sites. We were also told that we couldn't use our guest pass we were given (which was for a discounted price). We booked it anyway. We arrived and the woman at the front desk immediately told us there were plenty of water/electric only sites. She said the central reservation system covers a bunch of TT/Encore campsites and often times they are not aware of what is available. She gave us the direct line to the front desk at Mt Hood Village and said to always call them directly. She proceeded to give us the type of site we wanted, which was cheaper, and she said that our guest pass was valid. We ended up paying about $25 less a night. She was super friendly and helpful.
We had so much fun swimming, biking & hiking around the trails, and just enjoying being outdoors. We found the facilities to be quite well taken care of. And having Adventure Park and a beautiful lake nearby to kayak on was the icing on the cake. We liked it so much that we bought a zone pass while we were there and went back again Labor Day weekend. For Labor Day they had a movie night, s'more making night, bar-b-que, and ice cream social. The staff worked really hard putting all this together. I felt the staff did an amazing job of trying to keep everything running smoothly.
My only complaint isn't with employees, it is with guests who don't follow the rules. Letting their young ones in the hot tub during adult hours, and the family that thought it was okay for their kids to pop balloons all around and in the pool area. It doesn't matter what type of campground/hotel you are running, if there are inconsiderate guests there isn't enough time in the day to keep on top of everything.
Looking forward to future stays at this campground while we enjoy the numerous activities in the area.
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