We reserved a king bed and asked for a quiet area (I am a light sleeper). When we check in we were told our room number and the location on a map. Our room was right next to the pool. I immediately spoke up telling the owner, who was at the desk, that I am a very light sleeper and I need a quiet area. She assured me and my husband that the room was very quiet. I expressed my concern about the noise level given it was next to the pool. She essentially dismissed our concerns and again assured us that she had slept in that room and it was very quiet.
We got to the room to find it was a handicapped-access room with a queen-size bed. We were tired, plus the room had direct parking lot access and a lot more room between the furniture and in the bathroom so we didn’t complain.
We next found that water barely trickled out of the hand-held showerhead so my husband called the front desk to ask them to replace it with a regular showerhead.
When we went to bed the room was actually kind of quiet. We didn’t hear the people at the pool, any of the traffic, or noise from neighbors...for a couple of minutes. Then the pool pump turnned on for a couple minutes, then off for a couple minutes, then on for a couple minutes, then off and on and off and on ALL NIGHT LONG.
The next morning my husband went to the front desk, explained the situation, and asked for another room. He was told they were booked and we couldn’t move. He also asked again to have the showerhead changed.
When we returned in the evening, the showerhead still had not been changed. I went to the front desk, explained again and asked for the third time when it would be replaced. The front desk woman looked all over and couldn’t find one. She ended up calling the owner directly to find out where she could find a showerhead and came to the room to replace it herself.
The only positives were (1) Everyone else we dealt with, aside from the owner, was okay and (2) They offer a very nice breakfast that they kept stocked with the usual cereal and Danish but also waffles, muffins, yogurt, actual orange juice, and hard boiled eggs. We stayed at several places with breakfast and this was the only one to offer eggs. The only problem is they do not have enough seating. 3 or 4 tables and not enough chairs for those even.
We cannot recommend this facility at all given the attitude of the owner. She didn’t take our concerns seriously. She put us in a room where she KNEW we would not be happy. That is not the attitude of an owner who wants to keep a client’s business.
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- Also Known As:
- Guesthouse Hotel Wilsonville
- Days Inn Wilsonville
- Comfort Inn Wilsonville