I stay at Best Western hotels throughout the 1-5 corridor frequently on business trips. I recently stayed at this one right before Christmas. The stay was decent enough. No complaints there. The staff that checked me in was friendly. However, after a week full of Christmas visits and long work hours, I finally went to use my Internet device but could not locate it. I looked everywhere all day. I gave up and suspended it until I could get a replacement. As I was doing so, I noticed quite a bit of my data was used. I checked on the last time of use and it was that same day! It listed that my device was used several times a day up to 6.5 hours after I checked out of the hotel. It's first use was 1:54pm of the day I checked out. I was flabbergasted. I had to pay for a replacement and extra data to replace what had been deceitfully used. I called to report it. I feel blown off and disregarded, but we will see if anything happens with that report. They should have logged the missing item and retained it for a period of time before destroying. Bad customer service. I am incredibly disappointed and my sense of security there is vanquished. I would have used this place again, as it wasn't a bad experience until this problem happened. Now I will find someplace else.
- Official Description (provided by the hotel):
- Conveniently close to the Woodburn Company Stores, Woodburn Drag strip, Tulip Festival, Silver Falls State Park, a variety of Wineries and Nurseries. Guest rooms offer New 32" TVS with HBO, New Triple sheet bedding, WIFI, microwave, refrigerator, coffee pot, iron board. Guests can enjoy a continental Breakfast of hot waffles, scrambled eggs, fresh oatmeal, variety breads and cereals, yogurts, fruits, coffee/tea, juice and milk. Short distance from Portland, Salem, Canby, Newberg, and Mt. Angel. ... more less
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- Also Known As:
- Best Western Woodburn Hotel Woodburn
- Woodburn Best Western