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Baymont Inn & Suites Bartonsville Poconos
Ranked #2 of 4 Hotels in Bartonsville
Reviewed 28 August 2014

when we checked in we were told about the lounge & we decided to try it out when we walked in we stood there for a few minutes & no one acknowledged us standing there so we sat down and after about 15 minutes of no one saying anything to us we decided to leave & go out to eat at Big Daddys (which we highly recommend) We were very disappointed with the Lounge & the un-hospitality , if you want business then at least acknowledge when someone walks in. The room was ok (windows were very dirty, wallpaper was dated & coming off in spots & the water pressure was terrible) when I booked online my room description said there was a sofa & fireplace & when we got there it was not what we thought we were getting....No sofa & No Fireplace. We will not be back

  • Stayed: August 2014, travelled with family
    • Value
    • Location
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Thank Lori J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this reviewResponded 10 October 2014

Thank you for your recent stay at The Comfort Inn, Heart of the Poconos and for your valuable feedback. Before booking through a third party remember they do not update their information as you may think and found out, instead call the hotel directly or visit us at comfortinnpoconos.com and you would have seen exactly what we have to offer. Great bar and lounge with nightly drink and food specials, free hot buffet breakfast in the morning and so much more. I apologize if you were not served in the LOUNGE in a timely matter we pride ourselves on service. I would be more than happy to buy a Lounge signature martini for you on your next visit. The entire team thanks you for your comments and looks forward to seeing you again at the Comfort Inn, Bartonsville.

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743 - 749 of 927 reviews

Reviewed 20 August 2014 via mobile

1. No microwave in room, we were told to use the one down the hall
2. Zero ventilation in a smoking room. Could not adjust a/c either.
3. Hot breakfast was gross but they did have bagels, yogurt, cereal And juice.
4. Lounge food was also gross.
5. Bartender could not make a simple margarita on ice. Added seltzer water and orange juice and said 'that's how everybody makes them'. Okayyyy....
The only saving grace was one of the housekeepers was a very nice woman and front desk staff were courteous.

  • Stayed: August 2014
    • Value
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Thank Deb B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this reviewResponded 10 October 2014

Thank you for your recent stay at The Comfort Inn, Heart of the Poconos and for your valuable feedback. To clarify microwaves are only guaranteed in suites all others are based on availabilty as mentioned in comfortinnpoconos.com and you are correct a microwave is available 24 hours a day in the monroe room. All rooms do come with an ac/heat fan unit, if you were experiencing difficulty with yours, I would ask you to call the front desk for help. If you could be more clear on what you didn't like at the LOUNGE we could take care of it. The Lounge serves thousands of guests, club and party goers a week with rave reviews. The Lounge bar staff are the best in the Poconos and have been featured on TV shows in the Poconos. Our LOUNGE staff does know how to make margaritias along with 50 signature martinis drinks. During one of our comedy shows/ club nights they served over 4000 cocktails in a five hour period.The entire team thanks you for your comments and looks forward to seeing you again at the Comfort Inn, Bartonsville.

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Reviewed 19 August 2014

We chose this hotel to be a short drive to Camelback Waterpark, longest Zip line in North America, and Paintball for our grandson. There is a good Chinese Eastern buffet a few blocks away. We were pleasantly surprised at the selection with their hot breakfast. We enjoyed the spice waffles one day, and the blueberry the next. Their sausage patties were very good. We also had yogurt, fresh fruit and muffins, and apple juice. They had plenty of seating also, and the staff was helpful.
Check in was a little slow since the front-desk clerk had someone on the phone, but she said she would call her back when it went on. She was friendly and professional. We let the night clerk know the next day that the family across the hall from us, the husband especially more than even his kids,was very loud and woke us up in the morning. We asked she let him know to please keep his voice down and she did. She was good at customer service, but the morning clerk when told about the very noisy man said they would have someone in the hall, which I knew could not happen long enough to be effective in keeping his noise level down.

Everything in our room worked well and the a/c was efficient and quiet, which was a pleasure. The beds were comfortable. The heated indoor pool was on the cool side. The hot tub was a little hot, and even my husband who enjoys hot said he could only stay in for about 10 min. max. I stayed for 5, and the pool was too cool for me to swim in. The fitness room only had one treadmill, one exercise bike and did have one weights machine. They had a computer to use that was good, and one was out including the printer.
We would return to this Comfort Inn due to excellent price, free breakfast choices and hopefully next time the pool will be warmer.

Room Tip: We always ask for a room away from elevators, ice machines and in a quiet area as high up as possibl...
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
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1  Thank augweddedbells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this reviewResponded 10 October 2014

Thank you for your recent stay at The Comfort Inn, Heart of the Poconos and for your valuable feedback. We will check into the pool and hot tub temperatures and see if we can get them balanced out, thank you for the feedback, we usually have no complaints about the temperatures. Visit comfortinnpoconos.com for some great getaway packages for fall and winter.The entire team thanks you for your comments and looks forward to seeing you again at the Comfort Inn, Bartonsville.

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Reviewed 19 August 2014

This was a family trip. booked 1 or 2 months in advance. Just want to point out the good things. The room was great comfy and all. Breakfast was amazing. Bad things When i called for the room they said there was no non smoking rooms as soon as i called. I didnt even tell them what room i wanted. Which i told them fine, ill take the smoking room since my boyfriend smokes. The day i arrived they tell me its a non smoking room. The front desk did not seem like they knew what they were doing. My phone in my room did not work. There is a lounge which, was ok but there was to many crazy ppl (as in the type to be at a bar everyday). Like i said this was a family trip and almost my whole family felt uncomfortable with how they were treated. The employees seem racist. Here is why. We went to the lounge at night, all the family wanted to drink there, well only the ones able to drink. My sister and her husband arrived there at night which Let me point out her man has alot of tattoos. Her man was being asked multiple questions after he showed 2 forms of ID. Mind you my other sisters man went to the bar, they didnt even ask him for ID. Back to my other sisters man. After they got embarrassed and asked all these questions just to get in the bar to enjoy with the family. The bouncer let them in. They were barely there for 20 mins and the big guy of the bar kicks them out for no reason after they were aloud to get in. Are service all around with bad with the employees. All we wanted was to enjoy a nice famliy trip. I only recommend if your saying for a quick night.

Room Tip: WIFi did not work very slow... didnt want to bother with the wifi since it was very very slow. not g...
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  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Dianaxo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this reviewResponded 10 October 2014

Thank you for your recent stay at The Comfort Inn, Heart of the Poconos and for your valuable feedback. On this one I do apologize is a little confusing, first off when you called was it for availability of the rooms and was a reservation made at the time. Second the LOUNGE and it's management are not racist, so lets put a stop to that immediately. The LOUNGE has been open to the genral public for over six years and has had over a half million people come through it's doors. As far as policies at the bar, management follows Pa Liquor Contol guidlines when it comes to carding or not serving visibly intoxicated people. Obviously something was not right with your group if they were asked to leave the premise. The wifi in the hotel works very well and is used by hundreds of guests a day. The entire team thanks you for your comments and looks forward to seeing you again at the Comfort Inn, Bartonsville.

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Reviewed 15 August 2014

I've been at a lot of franchised Comfort Inns and it was obvious that the owners were in it for the buck only. Here, they do try harder and I would recommend this locale if you are not interested in the pricey resort hotels.

The front desk personnel are veyr friendy and do care about your needs. Not always the quickest process but they are very accomodating. For a busy weekend, the breakfast area was kept very well stocked - the breakfast staff member was also very friendly. Fitness room equipment included a low grade treadmill; this room obviously wasn't used much.

Room was clean and comfortable and the bathroom had adequate space for the 3 of us.

The location is 3.5 miles from the Outlet mall and a standard retail strip mall was across the street.

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
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1  Thank NERoadWarrior53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this reviewResponded 10 October 2014

Thank you for your recent stay at The Comfort Inn, Heart of the Poconos and for your valuable feedback. Thank you for your kind comments and I will pass them onto the staff. The fitness room also has a universal machine as well as an elliptical bike and sit up machine. Located across from the LOUNGE it's a great way to work out and have a signature martini at the same time. Ask our staff for VIP coupon books to the crossings and also check out comfortinnpoconos.com for a closer look of the hotel. The entire team thanks you for your comments and looks forward to seeing you again at the Comfort Inn, Bartonsville.

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Reviewed 11 August 2014

Ok so we went to Bushkill Falls on 8/9/14 and it was a great time after driving there 2 1/2 hours we decided we were going to stay the night and needed a hotel to stay in ASAP cause it was getting late. We drove around to about 5 different hotels and FINALLY stopped into the Comfort Inn and omg the girls at the front Shaunum, and Glorgie we so pleasant and friendly the rates were great for a last minute stop in. I couldn't belive the good deal we got there and to top it all off they had a indoor heated pool that was open til 10pm perfect for our 2 kids ages 8 and 12. The best part is the bar lounge they had located right outside the pool the kids swam we drank it was great. The breakfast was amazing you can't beat this hotel we will deff. stay again. Thanks

Room Tip: Great breakfast and awesome clean pool.
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  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
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2  Thank Kendell24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this reviewResponded 12 August 2014

Thank you for your recent stay at Comfort Inn, Heart of the Poconos and for your valuable feedback. Thank you for your awesome review, I will pass it on to Shannon and Georgie at the front desk. Your right the pool is awesome and so is the oversized hot tub. The LOUNGE is a great place to grab a signature Martini and if you want to take it with you to the pool no problem we will put it into a plastic cup for you. Our friendly staff works hard to make it easy for guests with children to make your stay with us a stress free experience. Visit our comfortinnpoconos.com site for some great getaway packages and things to do for families. Once again we look forward to your next visit and appreciate the great feedback.

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Reviewed 10 August 2014

We wanted to take a little 2 night family get a way. We also wanted to find somewhere that our 2 boxers would be welcome. We had a fantastic time! Everyone was super friendly and helpful to our family and our dogs. The bathroom was a little small & we bought a car freshener to keep in the room, then took home with us. Can't expect a pet friendly room to not have a slight smell. There was plenty of room next to the air conditioner for our crate and a lot of grassy space outside to run our dogs around. The kids loved the pool, playground, and volleyball. My husband and I enjoyed a night at the lounge with great drink specials. We walked over to the BBQ place next door, which had delicious food. Very close to outlets & not that far of a drive to Cally family pretzel & candy stores. Special thanks to Steve, Bruno, and Kristin. We will definitely be coming back!

  • Stayed: August 2014
    • Value
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1  Thank Roaddogg20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this reviewResponded 11 August 2014

Thank you for your recent stay at The Comfort Inn, Heart of the Poconos and for your positive feedback. Our friendly and helpful staff is happy to make your stay a great one for you and your four leg friends. Please visit our new Comfortinnpoconos.com website for things to do, eating suggestions, special offers and so much more while visiting the Poconos. We are so happy you were able to experience the LOUNGE and Big Daddys and all the hotel has to offer. The entire team thanks you for your comments and looks forward to seeing you again at the Comfort Inn, Bartonsville.

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Additional Information about Baymont Inn & Suites Bartonsville Poconos

Address: 116 Turtle Walk Ln, Bartonsville, PA 18321-7830 (Formerly Comfort Inn Heart of the Poconos)
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Bartonsville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Bartonsville
Price Range: £64 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Baymont Inn & Suites Bartonsville Poconos 2*
Number of rooms: 115
Reservation Options:
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Also Known As:
Comfort Inn Heart Of The Poconos Hotel Bartonsville
Comfort Inn Bartonsville
Bartonsville Comfort Inn

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