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“Fresh and Clean!!”

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Holiday Inn Express Philadelphia NE - Bensalem
Ranked #3 of 9 Hotels in Bensalem
Certificate of Excellence
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fresh and Clean!!”
Reviewed 3 August 2013

Hotel is extremely clean and family oriented. Staff is incredibly friendly...safe neighborhood. Plenty of parking. Decent hot breakfast. Crystal clear pool. The beds were comfortable. Thankyou Holiday inn express.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tennille492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEBensalem, Director of Sales at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review, 6 August 2013
We are thrilled that you enjoyed your stay! We hope to see you back again soon!
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197 reviews from our community

Traveller rating
    102
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    18
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
Reviewed 3 August 2013

I am still staying at this hotel as I lay here reading all these reviews. and rite mine. I have been here 5 days the location breakfast pool and guests are very good. room smells air condition smells. ceiling fan in bathroom leaks water when ever s1 above your room showers. you can be sitting on toilet n water drips on you from s1 else's shower ewww. maitnence guys are very nice. front desk people are great except for this guy sunny that I want to smack fire out of. every request or question I have for him he makes faces n I can see it through the reflection on the front doors when I walk outside. I really think he is a bad sead to this hotel. the pool is great and the air conditions are deff not fixed but for the price it's great hotel.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ronjess0701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEBensalem, Director of Sales at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review, 6 August 2013
Thank you for your feedback. These issues have been taken to the appropriate department heads and will be addressed immediately. As I have stated before, the air conditioning units are new and are still being installed in rooms that have been an issue. We are glad that you enjoyed the location, the breakfast, and the pool and will definitely continue to address all of the issues that you have mentioned.
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Northern New Jersey
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 27 July 2013

Stayed here with our Nationals Softball Travel Team. 13 rooms booked and all were happy with accommodations. Could not touch another property for the price with outdoor pool and full hot breakfast including Eggs, Sausage and pancakes. Hotel staff was attentive. Hotel was very quiet over our 5 day stay. Nice, very safe area, close to dozens of restaurants and Parks Casino. Dunkin Dounuts and Rita's 150 feet from Hotel Parking lot. As most others mentioned the air conditioning unit is a little noisy but keep room at a nice comfortable temperature. Bathrooms are small but ours was very clean. Small wetbar in rooms. If you want a refrigerator you need to request one - two people in our group did and it was brought to their rooms. The 2nd elevator was out of service but we never had to wait. I hear a few people knocking this hotel but lets be realistic for the rate $89 - $119 it's clean, safe, free breakfast and and a large outdoor pool.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thecoooch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEBensalem, Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review, 31 July 2013
Thank you for your feedback! We are so glad everyone had a great time and hope to see you back next year!
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Seattle, Washington
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 July 2013

My family arrived in Philadelphia for a 11 night stay. We arrived on a Saturday, I had called the hotel to let them know I was a Platinum member and I wanted to request a upgrade to a suite, this was two weeks in advance, I was told it shouldn't be a issue but to call back a couple of days before check-in. I called back two days and the day before check-in, both calls I was stated that it is no issue in getting a suite..
Got to the hotel, total mayhem, the clerk, Sonny, was unable to take care of my needs. He finally told me he had a Queen Suite, but the A/C only gets cold, not freezing, the room was so hot and humid, he put me into the only available room, a queen with a hide-a-bed.
He informed me he will get me into a new suite on Monday, at check-in and at no time was I thanked for being a Platinum member. I felt I was treated very rudely not only by him, but by the hotel manager Mr. Velasquez who listened to me yet didn't do anything. In my discussion, I could tell that the example that he set, is the way his associates followed.
I was totally embarrassed for myself, my family and the associates at the hotel who work with this kind of example set by Sonny and Mr. Velasquez. This was by far the worst Holiday Inn experience ever!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEBensalem, Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review, 31 July 2013
Thank you for all of your comments. I am so sorry that you were not recognized as a platinum member. We try to go above and beyond for our VIPs making sure they have the best stay possible. I can assure you that we have gotten all new A/C units in the rooms that were having issues. This summer has been quite the hot one and some units could just not keep up so we went ahead and took those out of the hotel completely. I will also be sure to talk with those employees that are still here to bring your comments to their attention. Once again, I apologize for the inconvenience during your stay.
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1 review
Reviewed 21 July 2013

When we arrived to the hotel, it looked OK. Yes, it could use some updates but that wasn't a major flaw to us. There are 2 elevators, one of which was broken the entire time we were there. The refrigerater was not working, reported it & it took the repairman a little while to realize the light switch controls whether it stays on or not. The bathroom was small which was fine but we literally could scrape soap scum off of the soap dish & walls. The maid service was awful. They "made" our beds by throwing the pillows at the head board, making the bed with the remote control in it(which took quite some time to find). They also never replenished any washcloths & soap & left us with none. We complained to the front desk to which their reply was sorry but they did make your beds, right? The complimentary breakfast was a joke as we never were able to eat there because it wasnt stocked so we had to go elsewhere. The ice machine never has ice so we always had to check other floors. This is not my first time at a H.I.E but I can assure you we will never return here.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lacymae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review, 6 August 2013
Dear lacymae,

Thank you very much for sharing your experience with us. We value your comments as they help us to improve our services and surpass the very high standards of service our guests expect.

Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations.

Your experience is definitely not reflective of the high standards we usually pride ourselves with. As such, your comments will be forwarded to the ownership of the hotel to take into consideration for future improvements where possible. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Dhan M
Case Manager
IHGCare
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Missouri
Level 4 Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 July 2013

Stayed here with my family july 2013. Room was clean and fresh. It was hot, but the AC got the room nice and cold. Bathroom was a little small but really average for most hotels.

There was a pool outside that was really awesome. Perfect water temperature and nice and clean. Bonus was that we had it all to ourselves.

Breakfast in the morning was pretty good, well above average compared to some other places. Eggs, pancakes made in a little automatic machine, oatmeal, cereal, juice machine, sausage, etc.

Ovrrall, reallyhappy with our stay. I could tell the place was older but it was also clear that the ac units and furniture were much newer

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joelegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome
Level 4 Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 July 2013

We always stay at Holiday Inns, and this one was our only disappointment. The room had a foul odor to it upon entering. We decided not to use the air conditioning because of this, and the next morning the floor was soaked under the air conditioner. The toilet did not flush properly and we had to have maintenance come. The bathroom was tiny..no counter space at all. The fan did not work in the bathroom as well. The whole experience wasn't good and we were surprised that this Holiday Inn wasn't up to par with all the rest we have stayed in. We won't be back to this one.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fireflyRome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review, 23 July 2013
Dear fireflyRome,

Thank you for taking the time to express your thoughts and concerns. Please allow us to apologize for the issues you had with your room accommodations and any inconvenience the situation may have caused you. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. Rest assured that your comments will be reviewed by our team and take actions accordingly. Thank you for staying and we hope you give us another chance to show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Philadelphia NE - Bensalem

Property: Holiday Inn Express Philadelphia NE - Bensalem
Address: 1329 Bristol Pike, Bensalem, PA 19020-6415 (Formerly Hampton Inn Philadelphia Northeast / Bensalem)
Phone Number:
Region: United States > Pennsylvania > Bucks County > Bensalem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Bensalem
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Philadelphia NE - Bensalem 2.5*
Number of rooms: 141
Reservation Options:
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Also Known As:
Hampton Inn Philadelphia Northeast / Bensalem Hotel Bensalem
Hampton Inn Bensalem
Bensalem Hampton Inn

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