As an Employee of choice hotels, I try to take advantage of my discount whenever possible. Most of my experience here was good, but there were a few issues. Would these issues keep me from coming back to this hotel? Probably not, but I would like to make management aware of them. As an employee of choice hotels, I understand the day to day operations of a hotel and understand that is not always easy. The people here are genuinely caring and want there customers to return, but one of the issues I had prevented me from doing one of the "Main" reasons why I booked the room, and why I chose to stay at this hotel. Unfortunately most people wouldn't over look this issue, and would just say "I'm not staying here anymore"
It was the weekend of my birthday, and my partner and I wanted a romantic weekend getaway. Unfortunately, with my employee discount, I couldn't get the Whirlpool Suite so I booked the room under my partners name using the friends and family rate. I WAS able to get the room I wanted for $69.99 a night which was good.
When we got to the hotel, we were greeted by Shawn, very nice young man. He got us registered in quickly, and we were then able to go up to our room. The room we had was 333, very nice room. The room was immaculate. Very clean, and no signs what so ever of dust. Upon getting to the room, my partner decided to lie down. At that point I was feeling pretty hungry so I drove to Burger King and got myself something to eat. Unfortunately while I was there I forgot to ask for salt packet and ketchup, so I figured I would just ask for this at the hotel. As soon as I got back to the hotel with my food, I asked for this, and Shawn right away gave me two ketchup packets and let me know that the salt was on the table.
Again, the whole reason why I stayed in this hotel was to get a Jacuzzi type room, so I was looking forward to use it once we settled in for the evening. So I go in and turn the water on, and let the water go nice and high, I turned the jets on and went to get in it, and noticed some "black stuff" coming out of the jets. I couldn't get over this, and then couldn't figure out what it was, so I thought well... maybe it just might be because it hasn't been used in a while. So the next time we went out I asked the girl at the desk, and she said the same thing, that it just may because it hasn't been used in a while and to let it run.
So we went back upstairs, and I decided that I would give the hot tub another try a few hours later. So I tried it again around 11:30pm and the same thing happened. "Black Stuff" came out.
So I decided not to take a chance. I was disappointed, because like I said, this was the whole reason for me booking this room.
It might be a good idea, to have maintenance go up and clean the hot tub jets out before renting these rooms, I can guarantee your customers won't be happy about the "black stuff" coming out.
So the next time I stay at this hotel, and book the Jacuzzi Suite, I will call ahead the day before or something to make sure maintenance took care of it.
Another issue was that I found the shower next to the whirlpool was very small, I am a guy on the heavier side and need a little room to move around in the shower so that was a little disappointing.
On a positive not though, the bed was very comfortable, and the room was very spacious and there was lots of room for us to move around. The TV was nice and had a clear picture all the way. I met Trisha, the GM on Sunday. She seemed nice and really seems to care about the guests at the hotel. The girl who worked the pm shift was also nice, I think her name was Annie but I am not 100% sure. Also the phone in our room was broke, there was no dial tone or anything, I asked for a wake up call so I wouldn't miss breakfast, but the phone was broken so I didn't receive it. I missed breakfast because I chose to sleep in. Next time we visit the hotel I will be sure to take advantage of the breakfast.
I will definitely stay at this hotel again because everyone seemed nice and the hotel was clean, and it was in a great area, and nearby to a lot of restaurant. We decided to eat at Ruby Tuesdays which was very good. This Comfort Suites also had a Wal-Mart right next door, that had a McDonald's in it. That was also handy. Just the next time I want to book the Jacuzzi Suite I'll probably call ahead to make sure it's clean.
Also, when we both wanted to get something out of the vending machine, the Front Desk clerk told me that the vending machines were out of stock and probably wouldn't work, so we decided not to try, didn't want to risk the machine eating our money, so we decided to just get drinks at Wal-Mart, but if you are having problems with your vending machines or if they are out of stock, I recommend putting an out of order sign up until the machine is restocked, or until it is working properly. Other than that, we enjoyed our stay, and will consider coming back again.
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