First, the staff was very nice and helpful and we truly appreciated the service from Natalia. She is definitely an asset to your location and I hope you compensate her well. She is extremely friendly & could not have been more of a joy to have attending to us throughout the stay.
In addition, the meals, and especially dinner, were simply awesome. Chef Joe & team put on an excellent show for dinner that was exciting, beautifully plated, and above all, extremely tasty…I can’t say I left much on my plate each course. The four (4) diamonds your restaurant has achieved is well deserved. We’ll recommend the restaurant to anyone within earshot & then some - Fabulous, just fabulous.
Some feedback though on some other items of our stay: First, as a high end hospitality location, I would think that you would have a better soft drink selection. Not having Coke or Diet Coke and Evian water was weird not to see. Ultimately, Natalia came thru w/ a stock of Diet Coke – thank goodness for that! Second, at check in, we were well received, got a very nice tour of the facility but no one was around to carry our bags to our room. For half the price at the Four Seasons or Nemacolin, I’ve had 3 bellmen falling all over me to take my bags to my room.
The Dorn Suite is a beautiful room, well appointed, w/o any writing instruments anywhere to be found. I did get a pen during my checkout. Some additional Suite issues included the fan in the bedroom does not adjust properly & was noisy. We finally gave up on it in the middle of the night since it was such a pain. I also found that there is a tremendous amount of rust on the ceiling fan in the shower and that for having a flat screen TV in the room seems to be a waste since there was no reception for it. For the coffee maker, there was only decaf coffee provided, but a very nice selection of teas – very nice. We also never had any Splenda resupplied for the coffee. This would have been helpful; I ended up getting into the kitchen early Sunday morning and found some.
The last couple issues in regards to the room – we did not have any tissues until sometime Sunday, not sure when they showed up. And the air conditioning unit kept the living room cool, but did not help in the bedroom – thus our need for the crazy fan mentioned above. For the price you charge for such a large & spacious room, I would think that you would get these things worked out.
In regards to the property, it’s very beautiful and has a lot of character. We were very concerned about the conditions of the tennis courts. We went to hit some balls. The clay was not maintained and there were numerous weeds inside and outside that made it look unsightly. The weeds on the backside of the courts made it difficult to find a misplayed ball since there is no door on the back right. In addition, the tennis racket selection was beat up and in poor condition as were the balls available to use. The backboard for hitting balls against needs to be scrapped & re-painted. I would use outdoor Rainstain to protect the wood.
We also used the bikes for a ride around. There was no one around to adjust the bikes to lower the seat for my wife. I went thru ½ of the bikes to find one that worked properly. 1 had flat tires, one had a broken front break, one had the front wheel lock opened (thus the tire could fall off while riding), and the one I finally used had issues w/ the gears after we had gotten down the road. For such nice equipment it is not maintained or taken care of. Someone can easily get hurt on the bikes if they are not maintained properly. In fact, a young boy about 10 years old almost rammed into a Rolls Royce in the parking lot on Sunday morning – I’m sure you wouldn’t have wanted that repair bill!! As we rode down to Bondieu Lake, we came upon a mess at the pavilion and picnic table. I’m thinking more of the issue is your other guests, but there were empty water bottles left on the ground & inside the building as well as some dirty plates of food. When my wife went to use the restroom, it was disgusting. She did alert one of the ladies back at the lodge about the conditions.
One of the reasons we decided to try your location was the spa designation. We have been to many spas both far and wide, and we’ve enjoyed some exceptional service at many of them. So you probably know already, we were very underwhelmed by your “spa” and its facilities and the actual services. First, to charge the prices you did is unacceptable. If you were at Aviara or a Bedford Springs or even the Homestead (all of which we have used) then I would expect the prices, however, there is no “spa” to speak of. It is starting to take some shape in the Loft, however, there is no one to greet you, to point out what can be done or show you around and explain where you should change. No cold or hot water was available to drink (as you should know, massages can be very dehydrating & thus replenishment is a necessity) – we ended up finding some bottled Dasani in the fridge. There are tea packets, but no hot water, or even a means to boil some. The treatment room was very cold and the massages were OK. Blair, the substitute masseuse, did a nice job and was very nice. The second woman did not introduce herself to me so I did not catch her name, but her Hot Stone massage was not worth the money paid. The stones were luke warm to start. We would suggest that you do not advertise a spa until it is 100% operational & stick to in room treatments instead.
Lastly, we’d like to provide some suggestions on other things you might consider, especially for kids. Between my brother & me we have five (5) boys and we take many trips w/ them around the globe – we head to Hawaii at the end of the month w/ the whole gang. As I mentioned, our kids have stayed at all of the locations mentioned above as well at others. Keeping them active and busy is important.
- Official Description (provided by the hotel):
- Steeped in history and and anchored by its origins of family and adventure, The Lodge at Glendorn is northwestern Pennsylvania’s only luxury nature resort designed in the style of the grand family camps of yore. Ensconced in more than 1,500-acres bordering the Allegheny Mountains, The Lodge at Glendorn offers 16 uniquely designed accommodations, an abundance of family-friendly activities for all seasons, and a custom experience for each and every guest. A member of the Relais & Chateaux collection, The Lodge at Glendorn offers guests access to award-winning culinary experiences from fine dining to cooking classes, and luxury spa services at The Forest Spa; truly an idyllic location for duos, or up to 55 guests. Whether a couple, executives on corporate retreat, or celebrants of a momentous life occasion such as a weddings, Glendorn offers attentive service, with the option of exclusive-use of the property for absolute privacy. ... more less
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- Also Known As:
- Glendorn Hotel Bradford