We have always enjoyed our times at Glendorn, especially at the holidays but this year felt different. First of all the Great room with the fireplace is where dinner/lunch was always served and now they moved dining into the Game Room which doesn't have half the appeal. It felt much more like we got less for our money and to be truthful the prices are steep. Before we never minded (honestly it was priceless!) because we got our money's worth in ambiance but the last few visits we haven't felt that way.
Unfortunately when we arrived another group were seated in front of the beautiful fireplace, which in the winter is what it's all about, and they stayed until dinner. Because dinner was in the other, less cozy room we never had a chance to enjoy the fire. I felt gypped to be truthful.
The food has gotten to be almost outlandishly gourmet. It's beyond normal food, just "show." Two other parties we have recommended The Glendorn too both expressed this same thought. Instead of normal it feels like they have gone overboard trying to present foods that honestly don't appeal to every palate. Especially anyone under 30.
Drinks or wine before dinner and after were always included (they aren't now) and now even with dinner you are charged for some but not all of the wine. We were astounded! This is not the original warmth and hospitality Glendorn began with and came from.
We have been very disappointed the last 4 times we were there and others (including business guests and friends from far away) have voiced these same opinions.
Please don't ruin the unique and specialness of your Lodge. Don't you see, we don't mind paying so much if it's worth it but what you offer has gone decidedly downhill. I'm not sure whether to still send others anymore.
I hope at the very least you will move dinner back into the Great Room. This is what the Dorns wanted. Don't commercialize it all to make more money- it's going to backfire.
If you are going to have food that doesn't appeal to everyone, offer a choice.
Even the feeling we used to get when greeted of how happy they were to have us and treating us like important guests was gone. One "manager" was even snippy. I was embarassed in front of all my guests. To be fair, the waiter was convival and down-to-earth sweet and accomodating.
I hope you will consider these opinions and I just don't speak for myself, at least 7 others we sent to Glendorn on various occasions have concurred. I'm glad we have the memories we do have of the Early Old Days and in my heart I still believe that is what The Glendorn Tradition was meant to be.
Thanks for listening and please take these words to heart.
- Official Description (provided by the hotel):
- Steeped in history and and anchored by its origins of family and adventure, The Lodge at Glendorn is northwestern Pennsylvania’s only luxury nature resort designed in the style of the grand family camps of yore. Ensconced in more than 1,500-acres bordering the Allegheny Mountains, The Lodge at Glendorn offers 16 uniquely designed accommodations, an abundance of family-friendly activities for all seasons, and a custom experience for each and every guest. A member of the Relais & Chateaux collection, The Lodge at Glendorn offers guests access to award-winning culinary experiences from fine dining to cooking classes, and luxury spa services at The Forest Spa; truly an idyllic location for duos, or up to 55 guests. Whether a couple, executives on corporate retreat, or celebrants of a momentous life occasion such as a weddings, Glendorn offers attentive service, with the option of exclusive-use of the property for absolute privacy. ... more less
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- Also Known As:
- Glendorn Hotel Bradford